BAMIGBE, CORNELIUS OLUWATOBI
Customer Experience & Operations Specialist
Lagos, NG.About
Results-driven professional with 7+ years of experience optimizing client service and operational efficiency through strategic problem-solving and process improvement. Proven ability to enhance customer satisfaction and drive business growth by streamlining workflows, resolving complex issues, and implementing data-driven solutions. Combines strong technical aptitude with cross-functional collaboration to deliver innovative solutions in customer experience and operational performance.
Work
Supateq Global Services Limited
|Consumer Support Representative
Lagos, Lagos, Nigeria
→
Summary
Led client engagement and operational streamlining, driving customer satisfaction and sales conversion through meticulous process management and problem resolution.
Highlights
Served as primary liaison for walk-in and remote clients, delivering prompt, solution-oriented communication that fostered trust and loyalty, significantly reducing customer churn.
Streamlined day-to-day operations by coordinating monthly client meetings, managing product delivery timelines, and maintaining CRM records, ensuring accountability and efficiency.
Accelerated lead-to-order conversion by independently resolving inquiries and tracking order fulfillment, escalating critical issues to relevant teams to maintain service levels.
Co-designed and implemented a feedback system that reduced average response times and improved resolution hours, directly enhancing client retention and satisfaction metrics.
Analyzed operational concepts and utilized survey data to identify top complaints, leading to standardized planning that reduced costs and wastes while fixing root causes.
Federal Airport Authority of Nigeria (FAAN)
|Mechanical Technician (Internship)
Ikeja, Lagos, Nigeria
→
Summary
Performed essential mechanical and electrical maintenance, troubleshooting, and repair for critical power house machinery during an intensive internship.
Highlights
Facilitated mechanical and electrical repairs for machine tools, ensuring operational continuity in the power house.
Conducted comprehensive troubleshooting, diagnosis, and general repairs on malfunctioning machines, applying preventive maintenance activities.
Generated clear and concise reports, accurately inputting technical data into Service Information Management Systems for record-keeping and analysis.
TOTAL E&P Nigeria (TEPNG)
|Data Entry Officer (Industrial Training)
Lagos, Lagos, Nigeria
→
Summary
Ensured high-accuracy data input and systematic document organization for critical information during an industrial training program.
Highlights
Responsible for accurately inputting critical data from source documents into specified databases, maintaining data integrity.
Managed transcription of information into electronic formats, implementing thorough quality checks to guarantee 100% accuracy of completed work.
Organized and maintained documents systematically within designated repositories, enhancing accessibility and retrieval efficiency.
Volunteer
Comprehensive Secondary School
|Laboratory Attendant/Educator (NYSC-Primary Assignment)
→
Summary
Developed and delivered science curriculum, significantly improving student performance and leading a championship-winning sports team as an educator.
Highlights
Developed and implemented engaging lesson plans and assessment questions, increasing student performance in science-related subjects from 30% to 65%.
Coached students to victory in the annual inter-house sports competition, securing 5 out of 6 participation slots and earning recognition as the best-performing team.
Utilized diverse teaching methodologies to foster critical thinking and interactive discussions, enhancing student engagement and learning outcomes.
Education
Peter Bay College
Senior School Certificate Examination (SSCE)
General Studies
University of Ilorin
→
B.Eng (Second Class Honours)
Mechanical Engineering
Grade: Second Class Honours
Courses
Fluid Mechanics
Control Theory
Engineering Technology
Thermodynamics
Machines Mechanics
Certificates
UTIVA Data Analytic Program: Incubator and Accelerator
Issued By
UTIVA
Industrial/Oilfield Health, Safety and Environment (HSE) Management Appreciation Program
Issued By
Industry/Oilfield Sector
Skills
Client Services
Frontline Client Engagement, Customer Support, Client Relationship Management, Customer Retention, Conflict Resolution.
Operations Management
Operational Efficiency, Process Improvement, Project Management, CRM Management, Supply Chain Coordination, Order Fulfillment, Cost Reduction, Quality Assurance, Standardized Planning.
Technical Skills
HTML, CSS, JavaScript, Mechanical Repair, Electrical Repair, Troubleshooting, Preventive Maintenance, Data Entry, Data Analysis, Root Cause Analysis, Service Information Management Systems.
Soft Skills
Collaboration, Adaptability, Problem Solving, Leadership, Coaching, Interpersonal Communication, Strategic Thinking, Teamwork.
References
Onowuma Samuel Onimisi
HOD, Health Safety and Environment, Transmission Company of Nigeria, Ikeja West Sub-region, Lagos State. samuelsapre@yahoo.com, 08188203805