Cynthia Mussa
Vocational Student in Customer Relations Management
Béziers, FR.About
Highly motivated and customer-focused vocational student with foundational experience in retail operations and client relations, actively seeking a dynamic 3-week internship. Eager to apply academic knowledge and practical skills in customer service, merchandising, and inventory management to contribute to a thriving team and gain further industry insights.
Work
Carrefour City
|Retail Operations Intern
Béziers, Occitanie, France
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Summary
Supported daily retail operations and customer service initiatives, enhancing store efficiency and shopper satisfaction.
Highlights
Provided direct customer assistance and product recommendations, contributing to a positive shopping experience.
Executed efficient stocking and merchandising of food products, ensuring organized and appealing displays.
Managed the fresh produce section, maintaining product quality and adherence to strict hygiene and safety protocols.
Contributed to overall store organization and operational flow by diligently following established procedures.
Carré Blanc
|Retail Sales Intern
Béziers, Occitanie, France
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Summary
Assisted with customer engagement and visual merchandising, supporting sales and store presentation for a specialized retail brand.
Highlights
Delivered warm and welcoming customer service, creating a pleasant shopping atmosphere for clientele.
Provided personalized product advice on home linen, guiding customers through selections to meet their needs.
Enhanced product visibility and appeal through effective window dressing and in-store article display.
Managed product labeling and shelf restocking, ensuring accurate pricing and well-organized inventory.
Participated in inventory counts, contributing to precise stock management and operational accuracy.
Education
CNED
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Vocational Baccalaureate (Bac Pro MRC)
Customer Relations Management
Courses
Customer Service Strategies
Sales Techniques
Client Relationship Management
Digital Customer Interactions
Lycée Agricole Bonne Terre
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Vocational Certificate (CAP)
Services to Persons and Sales in Rural Areas (SAPVER)
Courses
Service Delivery
Rural Sales Techniques
Customer Care
Community Services
Lycée Jean Moulin
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Vocational Certificate (CAP)
Fashion Trades - Clothing (MMV)
Courses
Garment Manufacturing
Fashion Design Basics
Textile Knowledge
Pattern Making
Collège Katia et Maurice Kraft
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Junior High Diploma (Brevet des Collèges)
General Studies
Languages
English
Spanish
French
Skills
Customer Service & Sales
Customer Welcome, Client Advisory, Personalized Sales, Product Recommendation, Client Relationship Management.
Retail Operations
Product Merchandising, Shelf Stocking, Inventory Management, Labeling, Hygiene & Safety Protocols, Visual Merchandising.
Teamwork & Organization
Team Collaboration, Organizational Skills, Autonomy, Punctuality, Active Listening.
Communication & Interpersonal
Dynamic Communication, Client Engagement, Positive Attitude, Adaptability.
Interests
Hobbies
Reading (novels), Travel, Cultural Discovery, Foreign Languages, Fashion Trends.