About
Dynamic Digital Servicing Project Manager and Data Analytics Specialist with 7+ years of experience driving digital transformation and optimizing client experiences. Proven ability to lead multilingual chatbot development, manage global content strategies, and leverage advanced data analytics (Power BI, Tableau) to achieve significant improvements in operational efficiency and client satisfaction, including a 9% reduction in human interactions and a 40% increase in digital servicing satisfaction. Adept at strategic consulting on AI usage, project management, and securing substantial client deposits (over £3.5 million), combining strong financial acumen with innovative digital solutions.
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Work
IG Group
Content Co-ordinator & Project Manager - Digital Servicing
IG Group
Data Analyst & Content Creator - Digital Servicing
IG Group
Trainee Sales Trader - OTC Derivatives and ETPS
FXCM
Account Executive - OTC Derivatives
Genesis Advisory Services
Financial Advisor - Long-term Insurance and Investments
Liberty Life
Financial Advisor - Long-term Insurance and Investments
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Education
Investments and Corporate Finance, Marketing
University of the Witwatersrand
National Senior Certificate
Crawford College Sandton
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Awards
Golden Key Invitation
Recognized for outstanding academic achievement, placing in the top 10% of first-year students, with particular distinction in computational mathematics.
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Languages
English
Afrikaans
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Certificates
Project Management
Advanced Data Analytics
Business Analysis
Microsoft
RE5 Regulatory exam & COB Investments
Moonstone Business School of Excellence
CFA Level 1
CFA Institute
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Skills
Technical Skills
Advanced Excel, Google Suite, JIRA, Trello, Tableau, Power BI, Adobe Suite
Business Skills
Project Management (Agile), Business and Product Consulting, Data Analysis and Visualisation, Content Creation
Soft Skills
Problem Solving, Mentoring, Leadership, Teamwork, Stakeholder Management, Communication, Conflict Resolution
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Interests
Hobbies
Camping, DIY, Surfing, Trail Running, Cooking, Baking, Weightlifting, Hiking
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