Delivered comprehensive L1/L2 end-user support for critical hardware, operating systems, and applications, significantly reducing business downtime.

Implemented and continuously monitored endpoint security controls, enhancing system integrity and ensuring access compliance across the enterprise.

Managed and maintained IT asset inventory and software license tracking, ensuring audit readiness and compliance with regulatory requirements.

Supported robust network monitoring, enforced stringent access controls, and assisted in the implementation of foundational security policies.

Developed and documented IT and security processes, contributing to improved operational efficiency and fostering a stronger security awareness culture.

Provided efficient L1 technical support to over 50 users, resolving diverse hardware, software, and operating system issues to maintain productivity.

Assisted in network troubleshooting, system configuration, and executed basic system hardening tasks to enhance infrastructure security.

Gained hands-on exposure to complex enterprise IT infrastructure, diverse client environments, and essential security controls.

Collaborated closely with senior engineers, actively contributing to the analysis and resolution of real-world IT and security operational challenges.