About
Highly adaptable Operations and Revenue Leader with 20+ years of international experience across hospitality, cruise, gaming, and time-critical logistics. Renowned for hands-on problem-solving, optimizing complex processes, and driving significant revenue growth in fast-paced, global environments. Passionate about leveraging strategic acumen and cross-cultural leadership to deliver tangible results while embracing dynamic, physically active roles.
Work
LB CruiseOps
|Managing Partner
Madrid, Madrid, Spain
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Summary
Led comprehensive consulting and management services for onboard revenue operations, enhancing guest experience and driving incremental revenue for cruise and hospitality clients.
Highlights
Delivered end-to-end operational setup for MV Renaissance's casino, including layout, procedures, and team deployment, ensuring seamless launch and high-quality guest experience.
Advised on pricing, promotions, and product mix strategies for multiple revenue centers, resulting in measurable improvements in yield and guest satisfaction.
Spearheaded multidisciplinary and multicultural project teams, coordinating technical, hotel, and commercial stakeholders to consistently deliver projects on time and within budget.
Independent Contractor
|Freelance On-Board Courier (Time-Critical Logistics)
Madrid, Madrid, Spain
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Summary
Provided time-critical logistics solutions as an independent contractor, managing urgent global shipments and complex operational challenges with precision and reliability.
Highlights
Successfully completed over 65 hand-carry assignments for 20+ agencies, demonstrating exceptional reliability and efficiency in time-critical logistics across diverse industries.
Managed urgent deliveries of automotive, aerospace, industrial, and high-value shipments, often under minimal notice and complex routing, ensuring on-time arrival.
Expertly navigated international customs and regulatory requirements, proactively resolving documentation issues across multiple countries to ensure seamless cargo release and delivery.
Executed extremely tight missions, including a same-day Madrid-Barcelona delivery with a five-hour total turnaround, showcasing rapid response and operational agility.
Two Zero One Enterprises
|Senior Consultant
Budapest, Budapest, Hungary
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Summary
Provided expert consulting in casino, restaurant development, revenue optimization, and operations for cruise lines, hotels, and gaming operators, driving performance improvements.
Highlights
Developed and implemented data-driven pricing strategies and discount structures, moving beyond theoretical models to achieve optimal market performance.
Trained and coached operations teams in revenue management, service standards, and compliance, significantly enhancing practical, on-the-floor execution across client sites.
Orchestrated the setup of onboard revenue operations for India's first premium cruise line (Jalesh Cruises), encompassing casinos and related departments.
Supported product and operations strategy for GameVault, a B2B gambling software provider, facilitating land-based casinos' transition to online platforms.
Designed, built, and operated the Budapest Speakeasy Bar & Café from business case to daily management, establishing a premium bar concept in central Budapest.
Grupo Pullmantur (Cruise Line)
|Gaming & Retail Operations Manager
Madrid, Madrid, Spain
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Summary
Managed key operations for casinos, video arcades, gift shops, spas, and photo departments across up to eight ships, significantly enhancing revenue and guest satisfaction.
Highlights
Drove substantial revenue growth, achieving an 18% increase in casino revenue (2007-2015) and an 8% increase in Photo Department revenue (2009-2014), while simultaneously reducing costs by 5% year-on-year.
Secured two major contracts valued at approximately €40M for revenue generation and refurbishment projects, demonstrating strong negotiation and strategic partnership skills.
Authored and implemented 100% of control policies and procedures for gaming operations, which significantly improved compliance and operational consistency across the fleet.
Maintained an exceptional 93% employee retention rate prior to outsourcing, reflecting strong leadership, effective coaching, and commitment to people development.
Various Clients
|Casino Operations Consultant
Rio de Janeiro, Rio de Janeiro, Brazil
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Summary
Consulted for land-based and online casino and sportsbook operators, optimizing product layout, marketing strategies, and operational controls.
Highlights
Provided strategic recommendations for product layout and marketing initiatives, enhancing player engagement and operational efficiency for diverse casino clients.
Developed and implemented robust operational control frameworks, ensuring compliance and minimizing risk across gaming operations.
Sportsbook/Casino
|Revenue & Administration Manager
Managua, Managua, Nicaragua
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Summary
Conceived, designed, and implemented a comprehensive physical and online sportsbook/casino, establishing systems, procedures, and training programs.
Highlights
Designed and successfully launched a fully functional physical sportsbook and online casino, integrating all necessary systems and operational procedures.
Developed and delivered comprehensive training programs for the operational team, ensuring high standards of service and compliance from inception.
Education
Stevenson College
Studies
Psychology
Various Industry Training
Certification
Security Awareness for Cruise Ship Operations
Ongoing Professional Development
Professional Development
Revenue Management, Hospitality Operations, and Logistics
Languages
English
Native
Spanish
Proficient
Skills
Customer Experience & Service Quality
Guest Satisfaction, Service Standards, Experience Optimization, Stakeholder Management.
Problem Solving & Decision Making
Complex Problem Solving, Decision Making Under Pressure, Operational Challenges, Customs & Regulatory Navigation.
Leadership & People Development
Team Leadership, Mentoring, People Development, Cross-Cultural Communication, Employee Retention, Coaching.
Project & Change Management
Multi-Site Operations, Implementation, Stakeholder Coordination, Budget Management, On-Time Delivery.
Revenue Growth & Strategy
Pricing Strategy, Discount Structures, Promotions.
Operations & Logistics Management
Cruise Operations, Hospitality Management, On-Board Courier, Time-Critical Logistics, Process Optimization, Global Supply Chain.