About
Highly proactive Data Analyst with a proven ability to leverage advanced analytical skills and data-driven insights to solve complex problems and drive significant organizational improvements. Recognized for consistently delivering high-quality results, including an 8% increase in student engagement and a 10-hour weekly efficiency gain, leading to a recent award for outstanding performance. Seeking to apply expertise in data analysis, business intelligence, and process optimization to contribute to strategic growth in a forward-thinking organization.
Work
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Summary
Led data analysis initiatives for a private higher education institution with over 7,000 students, driving significant improvements in student engagement and operational efficiency.
Highlights
Developed and launched an interactive Power BI report to track student engagement, increasing attendance by 8% and continuation/progression rates by 4%, yielding significant financial impact.
Streamlined processes by continuously enhancing the interactive report, saving 10 hours per week for each of 4 personal tutor coordinators and benefiting multiple teams, including Student Support.
Designed and implemented a robust data model to provide long-term insights and drive future results for the university, ensuring sustainable data-driven decision-making.
Ensured stringent data management and security, maintaining full compliance with GDPR regulations and proactively resolving data quality issues through comprehensive cleaning and pre-processing.
Received an award for outstanding performance in 2024, recognizing exceptional contributions to data analysis and operational excellence.
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Summary
Managed a portfolio of client accounts for Latin America's largest private bank, ensuring high customer satisfaction and regulatory compliance.
Highlights
Achieved a 95% customer satisfaction rate by meticulously developing and maintaining strong client relationships and promptly addressing issues.
Contributed to the team consistently meeting monthly targets through data-driven decisions, leading to recognition as 'Best Account Manager' twice.
Ensured accuracy and integrity of customer data by meticulously inputting, updating, and maintaining records using CRM software.
Managed client accounts with strict adherence to relevant laws, regulations, and industry standards, mitigating compliance risks.
Education
Awards
Outstanding Performance Award
Awarded By
London School of Science and Technology
Recognized for exceptional contributions and performance as a Data Analyst.
Languages
English
Portuguese
Skills
Data Analysis & Visualization
Power BI, Excel (Advanced Functions, Pivot Tables), Data Visualization (Charts, Graphs, Dashboards), Tableau, Matplotlib, Seaborn, High-Quality Data Visualizations.
Programming & Databases
Python (Pandas, NumPy), SQL, Data Warehousing, ETL Processes.
Data Management & Governance
Data Manipulation, Data Cleaning, Data Transformation, Data Quality, Data Integrity, GDPR Compliance, Data Privacy Laws.
Machine Learning
Machine Learning (Basic Algorithms).
Business Acumen
Business Processes, Business Objectives, Strategic Planning, Process Optimization, KPI Tracking.
Soft Skills
Proactive, Teamwork, Analytical Thinking, Attention to Detail, Flexibility, Collaboration, Problem-Solving.