About
Highly dedicated and results-driven ICT professional with a proven track record in computer support, software, hardware, networking, and programming. Adept at leveraging data analysis, system troubleshooting, and web development to deliver innovative solutions that enhance operational efficiency. Passionate about applying cutting-edge technological advancements to drive impactful projects and optimize dynamic IT environments.
Work
Nairobi, Nairobi, Kenya
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Summary
Led data collection and community engagement initiatives for food assistance programs, ensuring accurate information capture and effective resource distribution.
Highlights
Managed comprehensive household data collection, accurately recording information in digital systems to support program efficacy.
Educated over 500 community members on effective food retention and storage practices, directly contributing to enhanced food security initiatives.
Registered over 200 marginalized individuals for critical food assistance programs, coordinating efficient distribution efforts.
Collaborated effectively with local leaders to identify and secure targeted support for vulnerable households.
Maasai Mara, Narok County, Kenya
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Summary
Delivered exceptional guest services and managed operational logistics for a luxury camp, enhancing visitor satisfaction and administrative efficiency.
Highlights
Provided exceptional guest services to over 100 visitors weekly, enhancing overall guest satisfaction and positive camp reputation.
Streamlined room reservations and check-in/check-out processes for 50+ guests daily, improving operational efficiency and guest experience.
Coordinated transportation and curated personalized tour itineraries for high-profile guests, resulting in consistently positive feedback.
Organized and maintained critical administrative records, improving data retrieval efficiency by 15% and supporting seamless daily operations.
Assisted with comprehensive front desk duties, including accurate data entry and professional resolution of guest complaints, maintaining high service standards.
Kilgoris, Narok County, Kenya
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Summary
Supported agricultural research and farmer training initiatives, driving productivity enhancements through data-driven recommendations and technical assistance.
Highlights
Supported agricultural teams in field research and data analysis, contributing to 10+ actionable reports that informed strategic decisions.
Designed and facilitated 5+ training workshops for local farmers, educating over 100 participants on best agricultural practices.
Conducted regular field visits to monitor farming activities, providing technical assistance that improved crop yields by an average of 10%.
Partnered with 20+ farmers to implement innovative solutions and data-driven recommendations, enhancing overall agricultural productivity.
Nairobi, Nairobi, Kenya
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Summary
Facilitated efficient and inclusive election processes through technology deployment and voter guidance.
Highlights
Successfully deployed KIEMS technology across 10+ polling stations, ensuring smooth and secure election operations.
Guided over 500 voters, including vulnerable populations, through the voting process, ensuring 100% inclusivity and accessibility.
Monitored and managed election processes, including accurate vote counting and timely result compilation for 5+ electoral zones.
Nairobi, Nairobi, Kenya
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Summary
Managed financial reporting and operational efficiency for a restaurant, enhancing transparency and record-keeping practices.
Highlights
Efficiently posted daily sales data to ETIMS and conducted weekly stock versus sales audits, improving data accuracy by 15%.
Reconciled payment platforms (Bolt, Glovo) daily, ensuring 100% financial transparency and reducing discrepancies by 10%.
Verified and consolidated 50+ invoices monthly, ensuring full VAT compliance and timely financial reporting.
Enhanced bookkeeping practices by introducing new structured record-keeping methods, improving audit readiness and operational efficiency.
Nairobi, Nairobi, Kenya
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Summary
Provided essential IT support and infrastructure management for a government office, enhancing system performance and user experience.
Highlights
Assisted the ICT Director in streamlining departmental operations, contributing to the successful implementation of 3 new technologies.
Provided timely end-user support for 50+ hardware and software applications, resolving issues and enhancing user satisfaction by 20%.
Installed, configured, and maintained 30+ computer systems, printers, and LAN/WAN networks, ensuring 99% system uptime.
Delivered 5+ training sessions to staff on IT applications and troubleshooting, improving departmental tech proficiency.
Conducted quarterly assessments of ICT equipment, proposing upgrades that improved system performance by 15%.
Education
ALXAFRICA
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ONLINE
KENYA
Grade: CERTIFIED
Courses
AWS CLOUD COMPTING
Languages
English
Kiswahili
English & kiswahili
Fluent
Certificates
Skills
foundation proficiency
communication skills.
Computer Maintenance
Hardware Troubleshooting, Software Diagnostics, System Repair.
Programming
Python, HTML, CSS, JavaScript, Web Development, Software Development.
Data Analysis
Data Collection, Data Cleaning, Data Interpretation, Actionable Insights.
Accounting Tools
QuickBooks, Financial Management Software, Bookkeeping.
Networking
LAN/WAN Configuration, Network Maintenance, Peripheral Device Management.
Web Development
Front-End Development, Responsive Design.
Office Productivity Tools
Microsoft Office Suite, Word, Excel, PowerPoint, Content Management Systems.
Soft Skills
Leadership, Teamwork, Interpersonal Communication, Collaboration.
Problem Solving
Analytical Thinking, Detail-Oriented, Task Management, Critical Thinking.
Adaptability
Emerging Technologies, Rapid Learning, Continuous Learning.
Communication
Effective Communication, Professional Relationships, Stakeholder Engagement.
Organizational Skills
Organization, Multitasking, Time Management, Deadline Adherence.
cloud computing
aws.
Interests
Hobbies
Volleyball, Reading, Music, Travel, Cultural Exploration.
Technology & IT
Technology Advancements, Coding, IT Infrastructure, Networking Design, System Administration, cloud computing, blockchain.
References
Gideon Mwangi
SAFCONNECT, Phone: +254790852573, Email: gideonmwangi@gmail.com
Peter Oginga
Assistant Director, Agri-Entrepreneur, Phone: +254799444585, Email: peteroginga19@gmail.com
Sammy Ondimu
Administrator (Accounts), Coptic Hospital, Phone: +254716108122, Email: sammyondimu@gmail.com