Diana Adjei-Bediako
Bilingual Customer Service & Communications Specialist
Accra, GH.About
Highly articulate and results-oriented professional with a Bachelor of Arts in Linguistics and Spanish, complemented by practical experience in customer service. Adept at leveraging strong bilingual communication skills (English and Spanish) to resolve complex issues, build rapport, and enhance customer satisfaction. Eager to apply a detail-oriented approach and proven problem-solving abilities to a dynamic role that values cross-cultural competence and effective interpersonal engagement.
Work
Customer Service
|Customer Service Representative
Accra, Greater Accra, Ghana
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Summary
Managed customer interactions and resolved inquiries to enhance satisfaction and operational efficiency within a fast-paced service environment.
Highlights
Delivered exceptional customer service by adeptly managing a high volume of inquiries and complex issues via calls and emails, consistently achieving positive customer satisfaction outcomes.
Collaborated cross-functionally with team members to develop and implement effective problem-solving strategies, contributing to a measurable increase in overall team productivity.
Cultivated strong, lasting customer relationships and fostered positive rapport through empathetic and clear communication, enhancing customer loyalty and brand perception.
Education
University of Ghana
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Bachelor of Arts
Linguistics and Spanish
Courses
Phonetics and Phonology
Written Communication Skills
Translation and Interpretation
Spanish Grammar and Composition
University of Zaragoza
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Study Abroad Program
Spanish
Languages
Spanish
English
Skills
Microsoft Office Suite
Word, Excel, PowerPoint, Outlook, Documentation, Data Analysis, Presentation Creation.
Communication
Written Communication, Verbal Communication, Interpersonal Skills, Relationship Building, Cross-cultural Communication.
Customer Service
Inquiry Resolution, Issue Resolution, Customer Satisfaction, Rapport Building.
Organizational Skills
Time Management, Task Prioritization, Deadline Management, Accuracy, Attention to Detail, Precision.
Problem Solving
Strategic Problem Solving, Issue Identification, Solution Implementation.
Collaboration
Teamwork, Cross-functional Collaboration.
References
Dr. Donne Setor Novieto
Department of Modern Languages (Spanish Section), Coordinator, Legon-Accra, snovieto@ug.edu.gh, 0243516119
Ms. Franklina Kabio-Danlebo
Department of Modern Languages (Spanish Section), Lecturer, Legon-Accra, fkabllo-danlebo@ug.edu.gh, 0249816851