Dijana Tandel

Program & Project Management Professional | Intercultural Communications Expert
Berlin, DE.

About

Strategic leader with 10+ years of experience at the intersection of education, localization, and operations. Proven track record in managing large-scale programs (100+ staff) and building sustainable product brands from scratch. Combining a background in linguistics and law with modern Agile methodologies (Scrum) to drive innovation in the EdTech sector.

Work

emilu.family
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Founder & Product Lead I emilu.family

Sombor, Serbia

Summary

Launched a sustainable children's brand, managing the full product lifecycle from ideation to market entry.

Highlights

Product Ideation & MVP Development: Conceptualized and launched a boutique line of sustainable fabric and wooden children's decorations, moving from initial sketches to physical prototypes and market-ready products.

End-to-End Visual Branding: Designed the brand identity from scratch, including logo creation, color theory application, and the overall aesthetic concept for social media presence.

Artisan Coordination (Vendor Management): Sourced and collaborated with local craftspeople (seamstresses and carpenters) to transform designs into handmade high-quality goods, managing quality control and production timelines.

Direct-to-Consumer (D2C) Launch: Established an organic marketing presence on Instagram, managing the full sales cycle from customer inquiry to product delivery and initial revenue generation.

User Feedback & Iteration: Utilized initial sales and customer interactions to refine product designs and identify opportunities for the brand's growth.

VHS Neukölln, Berlin
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Head of Program Operations (Deutsch als Zweitsprache)

Berlin, Berlin, Germany

Summary

(On leave since 2021) Led the largest department of the district’s adult education center with full financial and operational responsibility.

Highlights

Directed financial planning and compliance for the program area, ensuring efficient resource allocation for 1,000+ courses annually.

Managed a diverse team of 4 permanent staff, approximately 20 consultants, and over 100 freelance instructors and consultants, fostering professional development and efficient program execution.

Implemented streamlined organizational structures and processes, enhancing program quality and operational effectiveness for a large educational initiative.

Cultivated strong relationships with key stakeholders and external partners, ensuring program alignment with community needs and integration goals.

State-Certified Interpreter & Translator
|

Various Institutions (BAMF, Bundespolizei, Landgerichte, Amtsgericht Frankfurt Oder, Phoenix CBS GmbH, DGAP Consulting GmbH, Landesamt für Gesundheit und Soziales, Bundessprachenamt)

Germany (various), Germany, Germany

Summary

Provided critical interpretation services for diverse public and private sector clients, facilitating accurate communication in legal, administrative, and health contexts across Germany.

Highlights

Delivered accurate and culturally sensitive interpretation services for high-stakes environments, including federal agencies (BAMF, Federal Police) and courts (District, Regional).

Supported effective communication for private sector clients (Phoenix CBS GmbH, DGAP Consulting GmbH) and public health authorities (Landesamt für Gesundheit und Soziales).

Ensured precise linguistic transfer in complex legal, administrative, and social settings, upholding strict confidentiality and professional standards.

Facilitated seamless multilingual communication across various German federal and state institutions, contributing to fair and efficient proceedings.

VHS Neukölln & Mitte, Berlin
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Program Coordinator (Deutsch & Integration)

Berlin, Berlin, Germany

Summary

Coordinated program planning, customer relations, and external stakeholder engagement for German language and integration courses, ensuring seamless operational flow.

Highlights

Coordinated comprehensive program planning and implementation for German language and integration courses, aligning with educational objectives and participant needs.

Managed customer care and organized client consultation processes, significantly enhancing user experience and program accessibility for diverse learners.

Fostered key relationships with public institutions and authorities, including BAMF, Job Center, and Employment Agency, to facilitate participant integration and support.

Streamlined administrative processes to improve efficiency in program delivery and stakeholder communication, supporting hundreds of participants annually.

KommMit - für Migranten und Flüchtlinge e.V.
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Project Manager

Berlin, Berlin, Germany

Summary

Managed the 'Basic Education for Young Refugees and Migrants' project, coordinating implementation, budget, and stakeholder engagement in collaboration with public institutions.

Highlights

Led the 'Basic Education for Young Refugees and Migrants' project in partnership with VHS Mitte and the Senate Department for Education, Youth, and Science.

Directed project coordination and implementation, overseeing all operational aspects to achieve educational outcomes for young refugees and migrants.

Managed project budget planning and control, ensuring fiscal responsibility and optimized resource allocation for project activities.

Provided comprehensive support and consultation to project participants, significantly enhancing their educational experience and integration pathways.

Institut für Europäische Politik (IEP)
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Project Assistant and Research Associate

Berlin, Berlin, Germany

Summary

Conception and organization of EU training projects in Southeast Europe and conducted scientific research on European energy and environmental policy.

Highlights

Conceptualization of EU training projects focused on Southeast Europe, supporting stabilization and association processes.

Conducted scientific research in European energy and environmental policy, contributing to policy analysis and recommendations.

Assisted in the coordination of international projects under the framework of the EU's Stabilization and Association Agreement.

Akademie Rosenhof e.V.
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Project Assistant - Adult Education

Weimar, Thuringia, Germany

Summary

Organized and executed adult education seminars for multipliers on EU internal and external policy across multiple European locations.

Highlights

Managed the comprehensive organization and execution of adult education seminars for multipliers on EU internal and external policy.

Coordinated logistics and content delivery for seminars held in various European cities, including Brussels, Luxembourg, Strasbourg, Saarland, and Thuringia.

Contributed to the educational development of professionals by facilitating discussions on complex European political topics and policy implications.

Education

Friedrich-Schiller-Universität Jena
Jena, Thuringia, Germany

Master of Arts (M.A.)

Political Science, Law, and South Slavic Studies

Menzel Oberschule
Berlin, Berlin, Germany

High School Diploma (Abitur)

General Studies

Languages

German

Native

Serbian

Native

French

Conversational

English

Proficient

Certificates

Erasmus Year in Brussel

Issued By

Erasmus Programme

Additional Qualification as a Teacher for German as a Second Language; Teacher for Integration Courses
State-Certified Interpreter and Translator for Serbian/German

Issued By

Sächsische Bildungsagentur Leipzig

Skills

Trello, Jira, Canva, Asana, Kanban
Specializations: EdTech Program Design, Localization, Operations, Budgeting (€250k+), Vendor Management
Leadership: Team Management (100+ reports), Cross-functional Collaboration, Stakeholder Engagement

Interests

Creative Design

Interior Design, Event Decor.

Cultural Engagement

Folk Dance, Choir practice.

Personal Wellness

pottery, Strength Training, Painting.

Publications

UNMIK, OSZE, EULEX, NATO, ICO - Struktur und Interaktion Internationaler Organisationen im Kosovo seit der Unabhängigkeitserklärung

Published by

Nomos Verlag

Summary

in: Leiße, Olaf et al (Hrsg.): Die Republik Kosovo - Der jüngste Staat Europas. Eine politische Bestandsaufnahme seit der Unabhängigkeitserklärung

A bridge over troubled borders: Europeanising the Balkans (with Rosa Balfour)

Published by

European Policy Centre