İSLEM DKHILI

Müşteri Hizmetleri Uzmanı

İstanbul, TR.

About

Software Engineering graduate with a robust technical foundation and proven expertise in customer relations and problem-solving. Fluent in French (C2) and English (C1), adept at managing diverse client portfolios and resolving complex technical issues. Eager to leverage strong communication skills and a solution-oriented approach in customer support, call center, or office roles in İstanbul, contributing to enhanced customer satisfaction and operational efficiency.

Work

TechPro Electronics

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Müşteri Danışmanı ve Satış Temsilcisi

Tunus, Tunis, Tunisia

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Summary

Managed a diverse portfolio of 60+ clients, providing expert technical consulting and driving sales processes for electronic and IT products.

Highlights

Managed a portfolio of 60+ clients, actively overseeing sales processes and fostering strong customer relationships.

Provided in-depth technical consulting on a wide range of electronic products and IT equipment, ensuring informed customer decisions.

Resolved customer complaints and technical issues efficiently, contributing to enhanced customer satisfaction and loyalty.

Executed daily financial operations, including precise cash management, accurate stock tracking, and comprehensive sales reporting.

Developed and implemented strategies for new customer acquisition, significantly contributing to business growth and market presence.

CallCenter Solutions

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Müşteri Hizmetleri Temsilcisi

Sousse, Sousse, Tunisia

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Summary

Provided professional customer support, offering technical assistance and resolving issues in a fast-paced call center environment.

Highlights

Responded to and directed incoming calls professionally, maintaining high standards of service and efficiency.

Provided technical support, consistently resolving customer issues on the first call to maximize satisfaction.

Accurately recorded and tracked customer information within CRM systems, ensuring data integrity and effective follow-up.

Conducted customer satisfaction surveys and gathered valuable feedback, contributing to continuous service improvement initiatives.

Education

Sousse Uygulamalı Bilimler ve Teknoloji Yüksek Enstitüsü (ISSAT)

Sousse, Sousse, Tunisia
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Lisans Derecesi Yazılım Mühendisliği

Bilişim Teknolojileri Lisesi

N/A, N/A, N/A
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Bakalorya Bilişim Teknolojileri Grade: Üstün Başarı (Excellence)

Languages

Fransızca

İngilizce

Arapça

Türkçe

Skills

Müşteri Hizmetleri ve Satış

Müşteri İlişkileri Yönetimi, Teknik Danışmanlık, Problem Çözme, Satış Süreçleri Yönetimi, Müşteri Kazanımı, Müşteri Memnuniyeti, Çağrı Yönetimi, CRM Sistemleri, Müşteri Geri Bildirimi.

Programlama ve Teknik Bilgi

Python, Java, JavaScript, SQL, Web Uygulama Geliştirme, Mobil Uygulama Geliştirme, Temel Network Bilgisi, Sistem Bilgisi, Teknik Sorun Giderme.

Ofis ve İletişim Araçları

Microsoft Office Paketi (Word, Excel, PowerPoint), Google Workspace (Gmail, Drive, Sheets), CRM Sistemleri, Müşteri Takip Yazılımları, Hızlı Klavye Kullanımı, Veri Girişi.

Kişisel Yetkinlikler

Çok Dilli İletişim, Problem Çözme, Hızlı Öğrenme, Takım Çalışması, Stres Yönetimi, Empati, Detay Odaklılık.

Projects

Staj Yönetim Sistemi - Mobil Uygulama

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Summary

Yazılım Mühendisliği Bitirme Projesi