Staj Yönetim Sistemi - Mobil Uygulama
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Summary
Yazılım Mühendisliği Bitirme Projesi
İSLEM DKHILI
Müşteri Hizmetleri Uzmanı
İstanbul, TR.About
Software Engineering graduate with a robust technical foundation and proven expertise in customer relations and problem-solving. Fluent in French (C2) and English (C1), adept at managing diverse client portfolios and resolving complex technical issues. Eager to leverage strong communication skills and a solution-oriented approach in customer support, call center, or office roles in İstanbul, contributing to enhanced customer satisfaction and operational efficiency.
Work
TechPro Electronics
|Müşteri Danışmanı ve Satış Temsilcisi
Tunus, Tunis, Tunisia
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Summary
Managed a diverse portfolio of 60+ clients, providing expert technical consulting and driving sales processes for electronic and IT products.
Highlights
Managed a portfolio of 60+ clients, actively overseeing sales processes and fostering strong customer relationships.
Provided in-depth technical consulting on a wide range of electronic products and IT equipment, ensuring informed customer decisions.
Resolved customer complaints and technical issues efficiently, contributing to enhanced customer satisfaction and loyalty.
Executed daily financial operations, including precise cash management, accurate stock tracking, and comprehensive sales reporting.
Developed and implemented strategies for new customer acquisition, significantly contributing to business growth and market presence.
CallCenter Solutions
|Müşteri Hizmetleri Temsilcisi
Sousse, Sousse, Tunisia
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Summary
Provided professional customer support, offering technical assistance and resolving issues in a fast-paced call center environment.
Highlights
Responded to and directed incoming calls professionally, maintaining high standards of service and efficiency.
Provided technical support, consistently resolving customer issues on the first call to maximize satisfaction.
Accurately recorded and tracked customer information within CRM systems, ensuring data integrity and effective follow-up.
Conducted customer satisfaction surveys and gathered valuable feedback, contributing to continuous service improvement initiatives.
Education
Sousse Uygulamalı Bilimler ve Teknoloji Yüksek Enstitüsü (ISSAT)
Sousse, Sousse, Tunisia
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Lisans Derecesi
Yazılım Mühendisliği
Bilişim Teknolojileri Lisesi
N/A, N/A, N/A
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Bakalorya
Bilişim Teknolojileri
Grade: Üstün Başarı (Excellence)
Languages
Fransızca
İngilizce
Arapça
Türkçe
Skills
Müşteri Hizmetleri ve Satış
Müşteri İlişkileri Yönetimi, Teknik Danışmanlık, Problem Çözme, Satış Süreçleri Yönetimi, Müşteri Kazanımı, Müşteri Memnuniyeti, Çağrı Yönetimi, CRM Sistemleri, Müşteri Geri Bildirimi.
Programlama ve Teknik Bilgi
Python, Java, JavaScript, SQL, Web Uygulama Geliştirme, Mobil Uygulama Geliştirme, Temel Network Bilgisi, Sistem Bilgisi, Teknik Sorun Giderme.
Ofis ve İletişim Araçları
Microsoft Office Paketi (Word, Excel, PowerPoint), Google Workspace (Gmail, Drive, Sheets), CRM Sistemleri, Müşteri Takip Yazılımları, Hızlı Klavye Kullanımı, Veri Girişi.
Kişisel Yetkinlikler
Çok Dilli İletişim, Problem Çözme, Hızlı Öğrenme, Takım Çalışması, Stres Yönetimi, Empati, Detay Odaklılık.