Work
Self-employed
|Virtual Assistant (Freelance)
Remote, Remote, ZZ
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Summary
Supported entrepreneurs and small business owners with calendar management, inbox cleanups, and task organization, contributing to enhanced operational efficiency and focus.
Highlights
Streamlined calendar and inbox management for multiple clients, improving executive focus and saving an average of 5+ hours weekly.
Executed targeted cold outreach campaigns via email and LinkedIn Sales Navigator, generating qualified leads and expanding client networks.
Delivered responsive customer support through chat and email, efficiently resolving queries and maintaining positive client relationships.
Developed and maintained critical trackers and dashboards in Google Sheets/Docs, enabling clients to monitor progress and inform strategic decisions.
Managed content posting and comment moderation across LinkedIn and Reddit, fostering community engagement and maintaining brand reputation.
Confidential Client
|Customer Support Assistant
Remote, Remote, ZZ
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Summary
Provided essential customer support, efficiently resolving inquiries and enhancing user satisfaction for a contract project.
Highlights
Managed and resolved a high volume of customer tickets using Zendesk and Freshdesk, consistently meeting response time SLAs.
De-escalated complex customer issues, maintaining a solution-focused approach that consistently led to positive customer feedback.
Collaborated with technical teams by escalating critical issues and ensuring timely follow-ups, minimizing disruption for users.
Documented key customer insights and frequently asked questions, contributing to the development of improved support workflows and knowledge base articles.
About
Highly organized and tech-savvy Virtual Assistant with a proven ability to optimize operations for busy teams and founders in remote, asynchronous environments. Expert in leveraging Google Workspace, Notion, and Slack to streamline workflows, manage complex calendars, and provide comprehensive administrative and customer support. Committed to enhancing efficiency and enabling business growth through meticulous task management, content moderation, and proactive problem-solving.
Education
Vsavvy Academy
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Certificate
Virtual Assistant
Nasarawa State University
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Bachelor of Arts
History
Languages
English
Certificates
Virtual Assistant Foundations
Issued By
LinkedIn Learning
Time Management for Remote Workers
Issued By
LinkedIn Learning
Learning Google Workspace
Issued By
LinkedIn Learning
Skills
Google Workspace
Google Docs, Google Sheets, Google Calendar, Gmail.
Email & Calendar Management
Inbox Management, Scheduling.
Customer Support
Chat Support, Email Support, Zendesk, Freshdesk.
Content Management
Content Posting, Content Moderation, LinkedIn, Reddit.
Research
Market Research, Competitor Analysis, Tool Research, Partnership Opportunities.
Data Management
Document Management, Spreadsheet Management, Dashboard Updates.
CRM Systems
HubSpot, Zendesk, Freshdesk.
Productivity Tools
Notion, Slack, Trello, Asana.
Financial Tools
Stripe.
Email Marketing
Mailchimp, Email Campaigns.
Outreach
Cold Outreach, LinkedIn Sales Navigator.
Communication
Written Communication, Professional Communication, Attention to Detail.