DOMINIC OKWUDILI CHUKWU

Supervised daily operations and welfare for male hostel residents, ensuring a safe and conducive living environment.

Developed and delivered engaging lesson plans for Government and Civic Education, enhancing student comprehension and academic performance.

Provided mentorship and guidance to students, contributing to their personal development and adherence to school policies.

Managed administrative tasks related to hostel occupancy and student records, maintaining accurate and up-to-date information.

Managed guest check-ins and check-outs efficiently, processing an average of 30+ guests daily while ensuring smooth transitions.

Coordinated guest room assignments and managed reservation systems, optimizing room occupancy and guest satisfaction.

Facilitated guest requests for room service and amenities, resolving issues promptly to maintain high service standards.

Maintained accurate guest records and handled payment processing, ensuring data integrity and financial accountability.

Supervised a team of 5+ staff members, providing training and performance feedback to enhance service quality and operational efficiency.

Monitored daily business activities and implemented strategies that contributed to achieving optimum sales targets and revenue growth.

Managed inventory and supply procurement, reducing operational costs by an estimated 10% through efficient vendor relations.

Ensured high standards of customer service and guest satisfaction, leading to improved guest retention and positive feedback.

Directed daily operations for the bakery and outdoor restaurant, ensuring efficient workflow and product quality standards.

Spearheaded marketing and promotional activities, increasing customer engagement and driving sales for new product launches.

Managed inventory, procurement, and supply chain logistics, optimizing stock levels and minimizing waste by 15%.

Supervised a team of 8+ staff, providing training and fostering a collaborative environment to enhance productivity and customer service.

Taught Government, Civic Education, and Social Studies to secondary school students, achieving an average pass rate of 85% in examinations.

Developed and implemented comprehensive lesson plans aligned with curriculum standards, enhancing student understanding of complex topics.

Utilized diverse teaching methodologies to engage students and adapt to various learning styles, improving classroom participation.

Assessed student progress through regular evaluations and provided constructive feedback to support academic development.

Taught Government, Civic Education, and Security Studies as part of national service, fostering civic responsibility in students.

Participated in community development projects, enhancing local infrastructure and social welfare initiatives.

Organized and led student workshops on current affairs, promoting informed discussions and critical analysis.

Collaborated with school administration to integrate security awareness into the curriculum, benefiting over 150 students.

Managed front office operations, including guest check-in/out, reservations, and service inquiries, ensuring a seamless guest experience.

Supervised a team of receptionists and support staff, providing training and guidance to maintain high service standards.

Resolved complex guest issues and complaints, enhancing customer satisfaction and loyalty by 20%.

Spearheaded initiatives to improve operational efficiency, reducing average check-in time by 15% through process optimization.

Gained comprehensive hospitality experience across various departments including Security, Housekeeping, Bar Management, and Porter services, leading to promotion to Front Office Supervisor.

Managed and tracked warehouse stock inventory, ensuring accurate records and minimizing discrepancies by 95%.

Coordinated product delivery and sales processes utilizing a customized T.O.R. system, improving order fulfillment efficiency.

Processed sales orders and generated reports, supporting sales team in achieving distribution targets.

Maintained organized warehouse operations, contributing to timely dispatch and receipt of goods.

Managed daily lounge operations, including staff scheduling and customer service, contributing to a seamless guest experience.

Trained and mentored a team of lounge attendants, enhancing their service delivery and adherence to operational protocols.

Oversaw inventory management for beverages and supplies, reducing waste and optimizing stock levels.

Addressed customer inquiries and resolved complaints promptly, ensuring high levels of guest satisfaction.