MyCover.Ai Gadget Insurance Survey & Optimization
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Summary
Piloted targeted surveys to gather customer insights for product improvement and enhanced satisfaction.
About
Highly analytical and resourceful Data Analyst with a proven track record in product performance analysis, operational optimization, and customer retention. Expertly leverages SQL, Python, and BI tools to transform complex data into actionable insights, driving measurable improvements in customer satisfaction, revenue growth, and operational efficiency across digital service sectors. Passionate about building scalable, data-driven solutions that bridge business and technology to solve critical challenges.
Work
MyCover.Ai (Insure-tech)
|Data Analyst
Lagos, Lagos, Nigeria
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Summary
Data Analyst orchestrating data management and analytics to enhance product performance, customer satisfaction, and retention for an insure-tech platform.
Highlights
Orchestrated advanced data management solutions using SQL and Python to transform complex customer survey datasets into actionable insights, boosting customer satisfaction scores by 15% within the first quarter.
Spearheaded the design and implementation of interactive Looker Studio dashboards, automating critical reporting workflows for product performance, claims metrics, and customer engagement KPIs, thereby slashing report generation time by 40%.
Authored custom Python scripts for in-depth analysis of CRM data, identifying three critical churn drivers and contributing to a significant 20% improvement in customer renewal rates.
Collaborated cross-functionally with product and operations teams to optimize digital customer journeys, leveraging API insights and data-driven strategies to achieve a 25% enhancement in product adoption rates.
Food Concepts PLC
|Operations Analyst
Lagos, Lagos, Nigeria
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Summary
Operations Analyst managing performance reporting and process optimization for multi-outlet operations, driving revenue growth and efficiency.
Highlights
Managed comprehensive performance reporting and process optimization for multi-outlet operations, ensuring timely execution of strategic initiatives and data-driven decision-making.
Increased sales revenue by 20% through targeted ad-hoc data analysis, directly supporting critical business decisions and cost efficiency strategies.
Automated key operational workflows using Power BI and TypeScript, significantly increasing team productivity by 25%.
Conducted in-depth sentiment analysis on customer feedback, providing actionable insights that strengthened customer retention by 17%.
The StartUp Place Ltd
|Marketing Analyst
Lagos, Lagos, Nigeria
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Summary
Marketing Analyst specializing in market and product analytics to optimize pricing, acquisition, and marketing ROI for a remote startup.
Highlights
Performed comprehensive market and product analytics, analyzing competitor pricing strategies and promotional activities to uncover insights that optimized pricing and improved market share by 15%.
Tracked and refined lead conversion rates through data-driven strategies, increasing customer acquisition efficiency by 30%.
Measured and optimized Return on Marketing Investment (ROMI), directly contributing to a 15% boost in revenue from targeted marketing campaigns.
Education
TechQuest STEM Academy
Lagos, Lagos, Nigeria
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Diploma
Data Analytics
IBM ITExperience Skills Build
Lagos, Lagos, Nigeria
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Certification Program
Data Analytics (Foundations of Big Data, Python, Hadoop, Apache Spark)
Michael Okpara University
Umuahia, Abia, Nigeria
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BSc.
Microbiology (Research & Analytics)
Languages
English
Certificates
Google Data Analytics Professional Certificate
Issued By
Google-Coursera
Complete Course in Data Analysis
Issued By
TechQuest STEM Academy
Data Visualization
Issued By
Excelerate
Data Analysis Certifications: Data Analysis with Python, Data Visualization with Python, Spark Fundamentals, Hadoop Fundamentals
Issued By
IBM IT-Experience
Business Analysis with Excel
Issued By
SimpliLearn
Skills
Business Intelligence
Business Reporting, Dashboarding, Customer Retention Analysis, API Data Mapping, Data Integration, Data Storytelling.
Data Analysis
Data Wrangling, Data Transformation, Data Validation, Data Interpretation, Predictive Modeling, Sentiment Analysis, Market Analysis, Product Analytics, Customer Behavior Analysis, Churn Analysis, ROI Analysis.
Tools
Power BI, Looker Studio, Advanced Excel, Visual Studio Code, Microsoft Office, Slack, Teams, Zoiper, Hubspot, Canva, WATI, Jira.
Database Management/Programming
SQL (MySQL), Google BigQuery, Python (Pandas, NumPy, Matplotlib), Snowflake, TypeScript.
Cloud Technologies
Azure, Hadoop.
Machine Learning
A/B Testing, Correlation, Regression.
Soft Skills
Data-Driven Problem Resolution, Effective Communication, Data Storytelling, Cross-functional Collaboration, Teamwork, Agile Methodologies, Rapid Skill Acquisition, Empathy, Customer-Centric Thinking.
Projects
Predicting Customer Churn
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Summary
Developed a predictive model using Python to identify customers highly susceptible to churn.
Real-time Competitive Marketing Analytics Dashboard
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Summary
Engineered a real-time dashboard for tracking and comparing key marketing performance metrics.