About
Dedicated Customer Support Representative transitioning into IT support, leveraging strong communication and problem-solving skills to enhance client satisfaction and operational efficiency. Proven ability to manage diverse inquiries, coordinate complex logistics, and maintain precise records, eager to apply a growing technical skill set to drive impactful solutions in a dynamic environment.
Work
Lagos, Ogba, Nigeria
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Summary
Managed comprehensive customer support operations, resolving diverse inquiries and coordinating orders to ensure high levels of client satisfaction and loyalty.
Highlights
Resolved over 50+ customer inquiries daily across phone, email, and in-person channels, maintaining a professional and empathetic approach to enhance customer experience.
Streamlined order placement and delivery coordination processes, contributing to a 15% reduction in delivery discrepancies and improved customer fulfillment rates.
Maintained 100% accurate customer records and provided timely updates, improving data integrity and facilitating efficient follow-up communications.
Proactively developed in-depth product knowledge, enabling more effective issue resolution and personalized support that increased customer retention.
Collaborated cross-functionally with the team to identify and implement service workflow improvements, enhancing overall operational efficiency and customer satisfaction.
Languages
English
Skills
Technical Support
Windows Troubleshooting, macOS Troubleshooting, Microsoft Office (Word, Excel, Outlook), Networking Basics (IP, DNS, Routers), Ticketing Tools (Zendesk, Freshdesk), Remote Tools (TeamViewer, AnyDesk), CRM Tools.
Customer Service
Customer Inquiry Resolution, Order Management, Delivery Coordination, Issue Resolution, Customer Records Management, Product Knowledge, Client Satisfaction, Customer Loyalty.
Communication
Phone Communication, Email Communication, Chat Support, In-person Communication, Professionalism, Empathy.
Problem Solving
Issue Identification, Troubleshooting, Solution Implementation, Workflow Improvement.