Leo L. Cunanan

Managed and executed complex telecommunication projects, ensuring timely delivery, adherence to quality standards, and exceeding client expectations.

Coordinated all project-related activities, from definition and design to development and deployment, collaborating with customers, engineering consultants, and suppliers.

Authored and revised project work plans to adapt to changing requirements, ensuring all project documents were complete, current, and appropriately stored.

Provided comprehensive technical documentation and support to service teams for international testing, commissioning, repair, and maintenance tasks.

Spearheaded client interaction and expectation management through regular status updates, enhancing communication and fostering strong customer relationships.

Ensured strict compliance with company EHS policies and all safety practices and procedures across project lifecycles.

Led and managed teams of engineers, junior engineers, designers, and draftsmen, contributing to successful project design and execution.

Coordinated and implemented projects, ensuring correct execution in line with project schedules and forecasts, and meticulously reviewed engineering deliverables.

Managed stakeholder interactions with co-workers, vendors, and external organizations to obtain information, resolve conflicts, set priorities, and complete projects within time and budget constraints.

Drafted bid specifications, prepared requests for proposals, and evaluated vendor responses to establish favorable contracts.

Directed project progress through strategic planning, resource allocation, and continuous monitoring to ensure successful delivery.

Planned, designed, engineered, and constructed critical telecommunications systems, including Fiber Optic, Structured Cabling, Information Network, VoIP, CCTV, and PAGA systems.

Managed and led engineering teams in the design and implementation of telecommunication projects, ensuring high-quality and compliant deliverables.

Coordinated project implementation, adhering to schedules and forecasts, and meticulously interpreting drawings and reviewing engineering deliverables.

Conducted detailed reviews of client technical documentation and requirements, ensuring full compliance throughout project phases.

Prepared comprehensive technical documentation, including feasibility studies, detailed designs, calculations, material requisitions, and specifications for diverse telecommunication systems (e.g., Fiber Optic, Structured Cabling, VoIP, CCTV, PAGA, Access Control, Radio, Security).

Oversaw Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), pre-commissioning, and commissioning until final client acceptance.

Initiated and prepared the successful proposal for the SHAH Sulphur Station Pipeline Project in UAE, which was awarded to the company (CCC).

Provided site support and technical assistance to identify and resolve complex technical problems, ensuring operational continuity.

Prepared Material Take Off (MTO), Man-Hour estimates, Material Requisition, and Technical Queries for proposals on major projects like KJO Water Treatment Facilities and Gasco Habshan.

Managed provisioning, shifting, and recovery of Local Area Network (LAN) cabling across multiple Abu Dhabi sites, ensuring strict compliance with LAN cabling standards.

Installed and configured PC terminals, network interface cards, printers, barcode scanners, and various routers (Cisco, Nortel Passport) for remote sites.

Provided comprehensive technical support and coordination for infrastructure maintenance, including network support, building services, and power, ensuring operational continuity.

Executed end-to-end testing and installation of lease data circuits (V.35, V.28/V.24, X.21 interfaces), resolving faults reported by ISTC.

Generated daily, weekly, and monthly reports on operations and maintenance events, parameter observations, and system performance to ensure standards and tolerance.

Provided 24-hour support for Public Cash Payment Machines (PCPM) availability and attended VVIP customer call-outs for prompt fault resolution.

Troubleshot and rectified network fault alarms, replacing faulty modules and equipment to minimize downtime.

Managed installation, maintenance, and fault rectification for Access Control Alarms Monitoring Systems, including hardware and data links.

Provided expert troubleshooting and engineering solutions for system failures, significantly reducing downtime and improving system reliability.

Maintained all Access Control and Alarm Monitoring components across Etisalat Abu Dhabi and Dubai Branches, ensuring optimal performance.

Conducted daily, weekly, and monthly diagnostic checks and backups for client workstations and servers, proactively preventing issues.

Performed preventive maintenance on critical hardware components (Main Processor, Sub-processor, Pin Pad, Card Reader, Power Supply, CPU, Printer) and software (Access Control, Query, Report, Irix, PX2000).

Configured alarm systems across all sites and provided technical assistance for server and client workstation issues.

Prepared and submitted monthly technical monitoring reports to Head Engineer and Manager, contributing to informed decision-making and operational oversight.

Provided technical assistance to customers experiencing difficulties with browsers, search engines, emails, multimedia streaming, chat, video conferencing, personal firewalls, and antivirus programs, ensuring seamless user experience.

Conducted checks on surfing stations for peripheral completeness and proper operation after each use, enhancing customer satisfaction.

Performed preventive maintenance on surfing stations, peripheral devices, phone systems, and servers, ensuring system longevity and reliability.

Monitored the connectivity and reliability of dial-up workstations and the Internet billing database.

Ensured the security and safety of servers and network equipment within the POP.

Prepared and submitted daily technical monitoring and incident reports to various departments, addressing system downtime and interconnection problems effectively.