Ekerette Akan
Operations & Project Manager | Geoinformatics Professional
No. 3 Jona Jami Rd Peyi, Bwari-Abuja, Nigeria.About
Experienced professional with over a decade of diverse expertise in operations management, customer service, and geoinformatics, consistently driving efficiency and achieving organizational goals. Proven ability to lead teams, optimize processes, and manage resources effectively, contributing to significant improvements in productivity and service delivery. Adept at leveraging technical skills in AutoCAD and surveying for precise project execution and strategic planning.
Work
Nsikan-Ette Nig. Enterprise
|Manager
Bwari, F.C.T, Nigeria
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Summary
Directed comprehensive company operations, overseeing strategic planning, financial management, and team performance to drive productivity and achieve business objectives.
Highlights
Managed daily operations for a growing enterprise, implementing strategic plans that enhanced overall business efficiency by 20%.
Supervised and mentored a team of 5+ personnel, optimizing workflow and delegating responsibilities to boost team productivity by 15%.
Oversaw budget management and resource allocation, effectively reducing operational costs while ensuring optimal utilization of assets.
Ensured consistent achievement of service commitments and operational targets, maintaining high standards of quality and customer satisfaction.
Guaranty Trust Bank Plc
|Customer Service Representative
Abuja, F.C.T, Nigeria
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Summary
Provided comprehensive customer support and managed account operations, ensuring high levels of client satisfaction and efficient service delivery.
Highlights
Resolved an average of 50+ diverse customer inquiries daily, ensuring timely and accurate information delivery and issue resolution.
Processed a high volume of customer requests and transactions, contributing to a 95% satisfaction rate through efficient service.
Facilitated the seamless onboarding and account opening for new customers, contributing to the expansion of the bank's client base.
Integrated Corporate Services Limited
|Customer Service Representative (Seconded to Guaranty Trust Bank Plc)
Abuja, F.C.T, Nigeria
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Summary
Managed extensive customer interactions and account services, consistently delivering high-quality support and contributing to client retention for a leading financial institution.
Highlights
Addressed all customer inquiries and resolved complex service requests, upholding high standards of customer satisfaction over a four-year tenure.
Processed numerous customer transactions and managed account openings, contributing to efficient branch operations and client growth.
Maintained comprehensive knowledge of banking products and services to provide accurate information and effective solutions to clients.
Pipelines and Products Marketing Company PPMC
|National Youth Service Corp (NYSC) - Engineering & Technical Service Department
Abuja, F.C.T, Nigeria
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Summary
Contributed to engineering and technical service operations, providing critical support in documentation, bid evaluation, and technical design.
Highlights
Managed comprehensive documentation for office meetings and critical technical documents, ensuring accurate record-keeping and information accessibility.
Assisted in the evaluation of technical bids, contributing to informed decision-making processes for engineering projects.
Conducted detailed analysis of bills of engineering measurements, supporting precise project planning and resource estimation.
Utilized AutoCAD for technical design tasks, producing accurate drawings for various engineering applications and project visualizations.
Nigerian National Petroleum Corporation
|Industrial Trainee - Engineering & Technical Department
Abuja, F.C.T, Nigeria
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Summary
Gained practical experience in engineering and technical processes, supporting bid evaluations, site calculations, and technical documentation.
Highlights
Participated in the evaluation of project bids, gaining foundational understanding of procurement and project assessment processes.
Performed precise calculations on surveyed sites for development projects, ensuring accuracy in spatial data analysis.
Maintained accurate documentation of technical meetings, facilitating clear communication and progress tracking within the department.
Generated detailed site maps and technical drawings using AutoCAD, enhancing project visualization and planning.
Federal Capital Development Authority
|Student Industrial Working Experience Scheme (SIWES) Intern
Abuja, F.C.T, Nigeria
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Summary
Engaged in foundational surveying activities, including site surveys and interpretation of survey plans, to support urban development initiatives.
Highlights
Participated in comprehensive site surveys, collecting essential geospatial data for urban planning and development projects.
Interpreted complex survey plans and technical drawings, aiding in the accurate understanding and implementation of project specifications.
Education
Federal Polytechnic Bida
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Higher National Diploma (HND)
Surveying and Geoinformatics
Grade: Distinction
Federal Polytechnic Bida
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National Diploma (ND)
Surveying and Geoinformatics
Grade: Upper Credit
Awards
Rector's Honor Award
Awarded By
The Federal Polytechnic Bida
Awarded for exceptional academic performance during the 2008/2009 Academic Session.
Best Student Award
Awarded By
Surveying and Geoinformatics Department, The Federal Polytechnic Bida
Recognized as the top student in the Surveying and Geoinformatics Department at the HND level during the 2008/2009 Academic Session.
Languages
English
Ibibio
Certificates
Project Management Professional (PMP)
Issued By
Unknown (PMP is typically issued by PMI)
Diploma in Computer Appreciation
Issued By
Unknown Institution
National Youth Service Corps (NYSC) Certificate
Issued By
National Youth Service Corps (NYSC)
Skills
Management & Operations
Operations Management, Strategic Planning, Budget Management, Resource Allocation, Team Leadership, Supervision, Delegation, Process Implementation, Operational Efficiency, Project Management.
Geoinformatics & Surveying
Surveying, Geoinformatics, AutoCAD, Engineering Measurements, Site Surveys, Survey Plan Interpretation, Spatial Data Analysis.
Customer Service & Relations
Customer Inquiry Resolution, Client Relations, Account Management, Customer Onboarding, Service Delivery, Customer Satisfaction.
Data & Documentation
Data Analysis, Technical Documentation, Report Generation, Bid Evaluation, Record Keeping.
Soft Skills
Communication, Interpersonal Skills, Problem-Solving, Teamwork, Adaptability, Discipline, Working Under Pressure.
Interests
Leisure
Reading, Sporting Activities.