About
Highly analytical and results-driven professional with 4+ years of experience in data integrity, process optimization, and compliance within regulated environments. Expertise spans auditing large datasets, designing error-reducing frameworks, and training cross-functional teams in data best practices. Leverages strong technical proficiency in SQL, Python, and BI tools, combined with fluent bilingual (FR/EN) communication, to deliver impactful, compliance-driven solutions that enhance operational efficiency and accuracy.
Work
TD Insurance
|Bilingual Operations Officer II
Montreal, QC, Canada
→
Summary
Bilingual Operations Officer II at TD Insurance, responsible for leading data analysis, quality control, process optimization, and training initiatives to ensure compliance and improve operational efficiency within a regulated financial environment.
Highlights
Audited over 50,000 monthly Salesforce records, consistently resolving 20+ discrepancies per month and increasing data accuracy by 25% while ensuring PIPEDA compliance.
Implemented validation checklists for 300+ high-risk cases monthly, rigorously ensuring PIPEDA-compliant data integrity and mitigating risks.
Served as a recognized Subject Matter Expert for Salesforce workflows, developing and implementing bilingual (FR/EN) documentation and protocols adopted team-wide.
Pioneered Québec's first bilingual drafting framework, reducing errors by 30% and successfully scaling the solution across 7 operational teams.
Accelerated new hire onboarding by 50%, training 7 individuals within 4 weeks, which directly contributed to a 40% backlog reduction and maintained 100% SLA compliance.
National Bank of Canada
|Technical Support Agent
Montreal, QC, Canada
→
Summary
Technical Support Agent at National Bank of Canada, focused on maintaining data integrity for customer records and enhancing stakeholder communication through clear, bilingual process documentation.
Highlights
Ensured 100% accuracy of customer records and achieved zero PIPEDA violations through rigorous weekly audits and proactive data management.
Translated complex banking processes into clear, plain-language French and English guides, directly improving customer satisfaction scores by 10%.
Studyland Canada
|IT Support Specialist Intern
Montreal, QC, Canada
→
Summary
IT Support Specialist Intern at Studyland Canada, tasked with optimizing CRM systems and developing training materials to improve data management and operational workflows.
Highlights
Developed and delivered comprehensive training on CRM systems (Pipedrive) usage, creating company-wide adopted training materials that improved staff proficiency.
Reorganized over 200 CRM records, enhancing data retrieval speed by 30% and significantly improving overall operational efficiency.
Lesaffre Maroc
|Accounting Intern
Fez, Morocco
→
Summary
Accounting Intern at Lesaffre Maroc, responsible for ensuring financial data integrity through error-free SAP entries and accurate vendor record maintenance.
Highlights
Processed over 50 error-free SAP entries monthly, consistently ensuring GAAP compliance for financial transactions.
Contributed to precise vendor record maintenance, improving supplier data accuracy by 20% through diligent data entry and verification.
Volunteer
Association l'Avenir
|Logistics Coordinator
→
Summary
Logistics Coordinator at Association l'Avenir, overseeing operational efficiency for community support initiatives.
Highlights
Managed comprehensive inventory tracking for 200+ families, successfully reducing supply waste by 15% through optimized resource allocation.
Coordinated a team of 10 volunteers, ensuring 100% on-time delivery for all campaign initiatives and maximizing community impact.
Education
Teccart Institute
→
DEP
Computer Support
Courses
CRM & Databases (Pipedrive, Microsoft Access)
Web Development (HTML5, CSS)
Technical Tools (Java, Excel Formulas, Data Visualization)
University of Sherbrooke
→
M. Sc.
Business Intelligence (Coursework completed)
Courses
Predictive Analytics, Competitive Market Analysis
Tools (Tableau Geospatial Dashboards, Excel Financial Modeling)
Retail Analytics Project (Competitive Benchmarking, Geographic Sales Analysis)
University Enrollment Trends Analysis (Student Pattern Prediction)
University of Moncton
→
B.B.A.
Management Information Systems
Courses
Relational Database Design (SQL, Microsoft Access)
Web Development (HTML, CSS, JavaScript)
Capstone Project (Responsive Website Design)
Languages
French
English
Arabic
German
Certificates
Google Analytics Certification (GA4)
Issued By
SQL Intermediate: Query Optimization & Reporting
Issued By
SoloLearn
Python Developer: Data Analysis Focus
Issued By
SoloLearn
Learning AI Through Visualization
Issued By
Columbia University
Creation & Branding, Operations & Supply Chain
Issued By
LVMH
Google Data Analytics Professional Certificate (In Progress)
Issued By
Skills
Data Analysis
SQL (Query Optimization & Reporting), Python (Data Cleaning, Visualization), Excel (PivotTables, XLOOKUP, Dashboards).
BI & Visualization
Tableau (Geospatial Dashboards), Power BI (Basic Reporting), Google Analytics (GA4).
Analytics Fundamentals
KPI Design & Alignment, Use Behavior Analysis, A/B Testing Methodology.
Business & Operations
Creation & Branding, Operations & Supply Chain.
Data Governance
Data Integrity, PIPEDA Compliance, Data Quality.
Process Optimization
Workflow Optimization, Process Improvement, Operational Efficiency.
CRM Systems
Salesforce, Pipedrive.
Financial Data Integrity
GAAP Compliance, SAP.
Stakeholder Communication
Bilingual Communication (FR/EN), Technical Documentation.
Web Development
HTML5, CSS, JavaScript.