Leonie Van Rhyn
Experienced Customer Service & Operations Professional
Goodwood, ZA.About
Highly motivated and results-driven professional with over 13 years of experience in the Call Center and customer service sectors, adept at navigating diverse work environments. Proven ability to consistently deliver exceptional results by leveraging strong communication, adaptability, and problem-solving skills. Committed to continuous improvement and optimizing operational efficiency to drive business growth and enhance customer satisfaction.
Work
Mariposa Call Center
|Call Center Agent - WFH
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Summary
Spearheaded remote customer support for a UK & US moving company, ensuring seamless coordination and client satisfaction.
Highlights
Managed high-volume inbound and outbound calls for international moving clients, resolving complex logistics issues and ensuring smooth transitions.
Utilized advanced communication skills to effectively de-escalate customer concerns, leading to positive outcomes and improved client retention.
Prioritized diverse daily tasks under pressure, consistently meeting strict deadlines for a fast-paced, remote operational environment.
Collaborated effectively with cross-functional teams to coordinate moving services, enhancing overall operational efficiency and customer experience.
The Foschini Group
|Multitask Agent
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Summary
Managed multifaceted customer interactions across various departments, optimizing data accuracy and enhancing the online shopping experience.
Highlights
Handled an average of 100+ daily customer inquiries across new accounts, customer service, and e-commerce, resolving issues efficiently and improving satisfaction.
Accurately captured and validated critical customer data and income details, reducing errors and ensuring compliance.
Provided comprehensive online shopping assistance, guiding customers through processes and troubleshooting issues to enhance user experience.
Streamlined communication workflows by effectively managing interactions via WhatsApp and email platforms, improving response times and customer engagement.
Contributed new ideas to improve operational processes, leading to enhanced team efficiency and service delivery.
Chameleon Call Center
|Insurance & Benefits Agent
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Summary
Specialized in insurance sales and claims assistance, driving revenue and ensuring customer understanding of complex benefits.
Highlights
Successfully sold insurance and benefits products, consistently meeting or exceeding monthly sales targets.
Provided comprehensive assistance to customers with claims processes, clarifying complex policy details and expediting resolutions.
Utilized strong communication skills to explain intricate insurance terms, improving customer comprehension and satisfaction.
Maintained accurate records of customer interactions and sales activities, ensuring data integrity and compliance.
Game
|Cashier
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Summary
Managed daily financial transactions and provided excellent customer service in a high-volume retail environment.
Highlights
Processed an average of 200+ customer transactions daily, ensuring accuracy in cash handling and point-of-sale operations.
Provided friendly and efficient customer service, resolving inquiries and enhancing the overall shopping experience.
Maintained organized and accurate cash register records, contributing to precise daily reconciliation and loss prevention.
Assisted with stock management and store presentation, supporting operational efficiency and sales readiness.
Parow Fisheries
|Cashier
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Summary
Handled all cash and card transactions, ensuring financial accuracy and delivering positive customer interactions for a local business.
Highlights
Managed daily sales transactions, accurately processing payments and providing change for a high volume of customers.
Maintained a clean and organized checkout area, contributing to a positive customer experience.
Reconciled daily cash drawer balances with sales reports, ensuring 100% accuracy and minimizing discrepancies.
Assisted customers with product inquiries and provided recommendations, enhancing sales and customer satisfaction.
Cape Dispatch
|Personal Assistant/Typist
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Summary
Provided comprehensive administrative and secretarial support, ensuring efficient office operations and document management.
Highlights
Managed correspondence, reports, and other documents, maintaining high standards of accuracy and professionalism.
Organized and maintained physical and digital filing systems, improving document retrieval efficiency.
Provided essential administrative support to management, including scheduling and general office coordination.
Utilized typing skills to produce various documents, ensuring timely completion and adherence to formatting standards.
Education
Batavia High
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High School Diploma
General Studies (with coursework in Typing and Home Economics)
Courses
Typing
Home Economics
Languages
English
Afrikaans
Skills
Customer Service
Help Desk Support, Web Support, Inbound Calls, Outbound Calls, Customer Relationship Management.
Computer Proficiency
Computer Literacy, Tech Savvy, Android Knowledge, Data Entry, Microsoft Office Suite.
Call Center Operations
Call Center Multitask Agent, Multichannel Support, Claims Processing, Sales Support, E-commerce Operations.
Communication
Written Communication, Verbal Communication, Cross-functional Collaboration, De-escalation.
Organizational & Efficiency
Time Management, Prioritization, Adaptability, Resourcefulness, Problem Solving, Process Improvement.
Administrative Support
Document Management, Typing, Office Coordination, Record Keeping.
Retail Operations
Cash Handling, Point-of-Sale (POS) Systems, Inventory Support, Transaction Processing.