About
Technical Support Engineer with a strong background in cloud infrastructure and systems administration, skilled in designing and maintaining multi-cloud solutions (AWS, Azure). Proven expertise in troubleshooting complex technical issues, optimizing system performance (reducing response times by 30%, critical incidents by 40%), and enhancing reliability for over 200 active users. Passionate about resolving infrastructure and application-level challenges, documenting support workflows, and delivering exceptional user experiences in dynamic, fast-paced environments.
Work
Remote, N/A, N/A
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Summary
Currently serves as Systems Administrator at 65Square, a social media platform, overseeing multi-cloud infrastructure to ensure system stability and user protection.
Highlights
Resolved critical infrastructure failures across AWS and Azure environments by identifying misconfigured security groups and IAM roles, restoring service availability for over 200 active users.
Diagnosed and fixed Docker container issues, including build errors and network misconfigurations, reducing deployment downtime from 45 minutes to under 10 minutes.
Investigated and resolved email delivery issues by analyzing SMTP logs and misaligned DNS/MX records, resulting in a 98% successful ticket email relay rate across the Unity support platform.
Identified and addressed performance bottlenecks through beta testing and stress tests on applications, enhancing system resilience and stability.
Remote, N/A, N/A
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Summary
Provided cloud support at Dating Square, focusing on optimizing backend performance and ensuring system reliability through proactive monitoring and troubleshooting.
Highlights
Uncovered root causes of API and database latency by cross-referencing logs and metrics, leading to backend optimizations that improved response times by 30%.
Led performance monitoring setup using CloudWatch and Prometheus, enabling early detection of system bottlenecks and reducing critical incidents by 40% in three months.
Created step-by-step troubleshooting documentation and internal runbooks, which decreased average issue resolution time by 25% and improved onboarding for new team members.
Increased team productivity and system confidence by resolving authentication failures, broken integrations, and misfired cron jobs for internal users and developers.
Languages
English
Skills
Cloud Platforms
AWS, GCP, Azure.
Containers & CI/CD
Docker, GitHub Actions, GitLab CI/CD.
Scripting & Automation
Bash, Python, Terraform, CICD.
DevOps & Infrastructure
Cron, Postfix, Redis, SMTP, TLS, SASL.
Monitoring & Logging
CloudWatch, Cloudtrail, Prometheus, Google Cloud Observability.
Version Control
Git, GitHub, GitLab.
Programming Languages
JavaScript, Node.js, Python.
Professional Skills
Systems Design, Technical Documentation, Analytical Thinking, Collaboration, Fast Learner, Attention to Detail, Communication.