OWHO, EMMANUEL RUKEME
HR Operations Specialist
Port Harcourt, NG.About
Highly dedicated HR professional with proven experience in managing comprehensive HR operations across multi-location retail environments, supporting a workforce of over 600 employees. Adept in recruitment, payroll processing, employee relations, and meticulous documentation, leveraging Microsoft 365 to ensure accuracy and efficiency. Committed to enhancing HR practices and fostering positive employee experiences to drive organizational success.
Work
HYPERCITY RETAIL LIMITED
|HR Officer
Port Harcourt, Rivers State, Nigeria
→
Summary
Managed comprehensive HR operations for over 600 employees across four retail locations, ensuring seamless support and compliance.
Highlights
Oversaw HR operations for a workforce exceeding 600 employees across four diverse retail locations, ensuring consistent policy implementation and support.
Streamlined recruitment, onboarding, and payroll processing for all staff, enhancing efficiency and accuracy in HR administrative functions.
Collaborated closely with the Assistant HR Manager to implement effective HR practices, significantly improving compliance and operational effectiveness.
Served as a primary point of contact for staff welfare and internal HR communications, fostering a positive and supportive work environment.
Managed all HR documentation and payroll accurately using Microsoft 365, ensuring data integrity and timely processing for the entire workforce.
PHOENIX LEAD LLC
|Call Center Agent (Contract)
Remote, Remote, US
→
Summary
Qualified and converted prospective leads for a rent-to-own homeownership program, driving engagement and achieving conversion targets in a remote setting.
Highlights
Successfully qualified and converted prospective leads for a rent-to-own homeownership program, targeting individuals with insufficient credit to meet program goals.
Managed high-volume outbound calls using Convoso cloud-based software, efficiently tracking lead progress and documenting interactions for over 100 calls daily.
Identified and transferred eligible leads to credit consultants, with compensation directly linked to successful credit repair sign-ups, demonstrating strong performance.
Enhanced client engagement and conversion rates by clearly explaining the rent-to-own process and credit improvement opportunities.
Operated autonomously in a fully remote environment, consistently maintaining accountability to performance-based metrics and achieving set targets.
HYPERCITY RETAIL LIMITED
|HR Trainee/Documentation Officer
Port Harcourt, Rivers State, Nigeria
→
Summary
Provided critical support in recruitment and documentation processes, ensuring smooth candidate progression and accurate record maintenance.
Highlights
Assisted in the recruitment process by efficiently sourcing candidates, shortlisting CVs, and scheduling interviews via phone and text.
Guided successful candidates through the comprehensive documentation process, ensuring a smooth transition up to their appointment.
Maintained accurate and organized staff records, contributing to streamlined administrative tasks and data integrity.
Provided essential support for onboarding processes, facilitating a positive initial experience for new employees.
Focused primarily on documentation management, ensuring all HR records were up-to-date and easily accessible.
Volunteer
Letter to a Lady Initiative
|Volunteer
→
Summary
Contributed to community initiatives through volunteer work.
NCCF Lafia
|OAP, In-House Radio
→
Summary
Served as an On-Air Personality for the in-house radio, engaging the community.
NCCF Lafia
|Photographer
→
Summary
Captured events and activities as a photographer for the organization.
Fresh Word Ministry
|Photographer
→
Summary
Provided photography services for ministry events and activities.
MCF, FUTO Chapter
|Assistant Organizing Secretary
→
Summary
Assisted in organizing events and activities for the student chapter.
Education
FEDERAL UNIVERSITY OF TECHNOLOGY OWERRI
→
BTech.
Environmental Technology
Languages
English
Skills
HR Operations
Recruitment, Onboarding, Payroll Processing, Employee Relations, Policy Implementation, HR Documentation, HR Communications, Compliance.
Software & Systems
Microsoft 365, Google Workspace, CRM Software, Convoso.
Administrative & Support
Record Maintenance, Data Entry, Scheduling, Administrative Support.
Communication & Interpersonal
Communication, Teamwork, People Management, Stakeholder Engagement, Client Relations.
Problem Solving & Analysis
Analytical Skills, Problem Solving, Critical Thinking, Process Improvement.
Adaptability & Work Ethic
Adaptability, Autonomy, Attention to Detail, Time Management.
Interests
Hobbies
Learning, Music, Researching, Photography, Travelling.
References
References
Would be made available upon request.