About
Forward-thinking professional with a proven track record in comprehensive administrative support and human resources, adept at optimizing operations in remote environments. Leverages strong organizational skills, advanced software proficiency, and a proactive approach to enhance efficiency, streamline processes, and facilitate effective communication. Committed to supporting executives and teams to achieve organizational goals through dependable and high-impact contributions.
Work
LOLO TECH HUB
|VIRTUAL EXECUTIVE ASSISTANT
N/A, N/A, Nigeria
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Summary
Supported the CEO through comprehensive administrative assistance, optimizing schedule management and internal communications to enhance executive productivity.
Highlights
Optimized CEO's schedule management and task prioritization, resulting in increased operational efficiency and a reduction in missed appointments and delays.
Implemented a structured digital filing system, significantly enhancing document organization and reporting accuracy.
Streamlined internal communication between the CEO and department heads, facilitating faster decision-making and improving project alignment.
Boosted executive productivity by introducing workflow tools and templates, optimizing task tracking and correspondence management.
Provided comprehensive administrative support to the CEO, including managing complex calendars, coordinating meetings, and arranging travel logistics.
Managed confidential correspondence and prepared critical reports, briefs, and presentations, ensuring accuracy and timely delivery.
PERIDOT FORTE SOLUTION
|HR ASSISTANT
N/A, N/A, Nigeria
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Summary
Currently coordinates end-to-end recruitment processes and provides comprehensive HR and administrative support for consultants and clients in a remote setting.
Highlights
Streamlined end-to-end recruitment processes, significantly reducing average hiring turnaround time for key roles.
Managed virtual onboarding for new hires, ensuring seamless integration and timely completion of all required documentation.
Developed and implemented HR policies and templates, enhancing process consistency and operational efficiency across remote teams.
Provided comprehensive administrative and HR support to multiple consultants and clients, upholding high standards of professionalism in a remote environment.
Maintained accurate employee records and updated HR databases, ensuring data integrity and accessibility for critical HR functions.
Assisted with payroll data collation and resolved employee inquiries, improving HR service delivery and employee satisfaction.
BITES AND SIP AFFAIRS
|CUSTOMER RELATIONSHIP ANALYST
N/A, N/A, Nigeria
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Summary
Analyzed customer feedback and streamlined service processes to enhance customer experience and ensure consistent service delivery.
Highlights
Streamlined customer service processes, leading to quick resolution of complaints and consistent service delivery across all channels.
Delivered exceptional customer support both online and in-person, significantly enhancing service efficiency and overall customer satisfaction.
Maintained high service standards by providing timely, courteous, and solution-oriented assistance, fostering positive customer relationships.
Effectively managed customer inquiries and feedback across digital and physical touchpoints, ensuring a consistently positive brand experience.
Monitored customer feedback across digital platforms, providing actionable insights that informed service delivery improvements.
Processed customer orders with 100% accuracy and coordinated seamlessly with kitchen and delivery teams to ensure timely fulfillment.
Education
Adekunle Ajasin University
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Bachelors of Science
Business Administration
Languages
English
Skills
Administrative Support
Administrative Support & Office Management, Email & Calendar Management, Scheduling & Appointment Coordination, Travel Planning & Logistics Coordination, Project & Task Management, Workflow & Time Management, Document Organization, Reporting Accuracy, Confidentiality.
Communication & Client Relations
Relationship Management, Effective Communication, Virtual Meeting Coordination (Zoom, Google Meet, Teams), Liaison, Customer Support, Stakeholder Management.
Software Proficiency
Microsoft Office, Google Workspace, Trello, Slack, CRM Software (Salesforce, HubSpot), Digital Filing Systems.
HR & Recruitment
Recruitment Processes, Virtual Onboarding, HR Policies & Templates, Employee Records Management, Payroll Data Collation, Employee Inquiries, HR Databases.
Analytical & Problem Solving
Analytical Thinking & Reporting, Problem-solving, Task Prioritization, Feedback Analysis, Process Optimization.