About
Highly accomplished Pharmacy Educator with over 20 years of experience in healthcare operations, training, and regulatory compliance, currently pursuing a degree in Healthcare Information Management. Adept at leveraging technology and data analytics to optimize systems, enhance staff performance, and ensure stringent compliance with healthcare regulations. Seeking to transition into roles that combine deep clinical knowledge with expertise in healthcare information systems and data management to drive organizational efficiency and patient safety.
Work
The University of Kansas Health System
|Pharmacy Educator
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Summary
Currently leads pharmacy education and training initiatives, leveraging healthcare information systems to enhance operational efficiency, ensure regulatory compliance, and drive measurable improvements in staff performance and preparedness.
Highlights
Implemented an Epic EMR-driven onboarding program for Ambulatory Pharmacy, increasing learner scores by 18.6% (to 97.6%) and new hire job preparedness by 87.5% (from a 68.85% baseline).
Automated onboarding compliance via REDCap, ensuring adherence to TJC, URAC, ACHC, federal, and state requirements, and created an Excel Power Query database for monthly licensure updates for ~250 employees.
Developed an automated assessment and reporting system to evaluate new pharmacy technician knowledge against national certification standards, ensuring regulatory compliance.
Streamlined regulatory compliance by establishing a SharePoint-based training document tracking system and developing PowerAutomate flows for DocuSign integration, providing comprehensive audit support for accreditation surveys.
Provided expert guidance and technical support to the Ambulatory Pharmacy training team, collaborating with leadership on strategic training initiatives and regulatory compliance.
The University of Kansas Health System
|Pharmacy Technician Coordinator / Education Coordinator
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Summary
Coordinated new hire training and continuing education for pharmacy staff, ensuring competency, compliance, and skill development across retail operations.
Highlights
Oversaw all new hire training and continuing education for staff, ensuring competency and skill development across retail operations.
Managed employee portfolios for Retail Operations, ensuring compliance with legal and accreditation requirements, and provided audit support for regulatory surveys.
Audited and updated Standards of Work documents, creating new ones as needed to reflect current practices.
Developed and implemented a comprehensive Customer Service program, including onboarding training and ongoing workshops.
The University of Kansas Health System
|Pharmacy Technician
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Summary
Contributed to efficient prescription fulfillment and streamlined pharmacy operations through cross-functional collaboration and policy updates.
Highlights
Contributed to the successful launch of Southlake, optimizing production and shipping for efficient prescription fulfillment.
Collaborated with teams across multiple locations to streamline pharmacy operations and improve workflows.
Created a valuable reference guide for insurance rejections, assisting pharmacy staff in resolving claim issues.
Served as a key resource for training new hires and disseminating policy and procedure updates.
CVS Pharmacy
|Pharmacy Technician
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Summary
Managed high-volume prescription dispensing, prioritized patient safety, and handled human resources responsibilities including new employee training.
Highlights
Accurately dispensed patient prescriptions in a high-volume retail setting, prioritizing safety and adherence to protocols.
Provided exceptional customer service, addressing inquiries and resolving medication-related concerns effectively.
Managed human resources responsibilities, including new employee training and compliance documentation.
Starbucks
|Store Manager / Classroom Facilitator
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Summary
Oversaw daily store operations, optimized performance, and developed staff through leadership training and sales initiatives.
Highlights
Progressed rapidly from Barista to Store Manager, demonstrating strong leadership and training abilities.
Successfully revitalized underperforming stores through targeted training and development initiatives.
Mentored and coached two Baristas to achieve Store Manager roles, demonstrating a commitment to employee growth.
Served as a Certified Classroom Facilitator, designing and delivering impactful leadership training programs.
Managed daily operations, optimizing scheduling, inventory control, and overall performance.
Developed and implemented innovative sales strategies and training materials to enhance customer service and drive sales.
Education
Western Governors University
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Degree
Healthcare Information Management
North Kansas City High School
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High School Diploma, Honor Roll
High School Diploma
Certificates
ADVANCED CERTIFIED PHARMACY TECHNICIAN (CPHT-ADV)
Issued By
Pharmacy Technician Certification Board (PTCB)
CERTIFIED PHARMACY TECHNICIAN (CPHT)
Issued By
Pharmacy Technician Certification Board (PTCB)
KANSAS PHARMACY TECHNICIAN LICENSE
Issued By
Kansas Board of Pharmacy
Skills
Healthcare Information Systems & Technology
Epic EMR, Willow Ambulatory (Pharmacy EMR), CVS EMR, REDCap, Microsoft 365 Suite, PowerAutomate, SharePoint, DocuSign, Electronic Health Records Management (EHR), Healthcare Analytics, Database Management & Analysis, Report Generation & Presentation, Technology Utilization & Troubleshooting, Business Intelligence.
Pharmacy Operations & Compliance
Regulatory & Accreditation Compliance, The Joint Commission (TJC), URAC, ACHC Accreditation, Pharmacy Operations, Pharmacy Practices, Patient Safety, Quality Assurance, Security Controls, Adjudication Process, Benefits Administration, Claims Processing, Medication Administration, Prior Authorization, Product Testing, Controlled Substances Diversion Prevention, Billing and Reimbursement.
Training & Development
Curriculum Development & Design, Training Systems Management, Adult Learning Theory & Application, Onboarding Programs, Staff Development, Mentoring & Coaching, Classroom Facilitation, Performance Improvement.
Leadership & Collaboration
Cross-Departmental Collaboration, Stakeholder Coordination & Engagement, Team Leadership, Process Improvement, Strategic Planning, Customer Service.