Provided expert technical support and guidance to hundreds of faculty, staff, and students, resolving complex IT issues and ensuring operational continuity.
Managed and executed multiple IT projects, including critical system upgrades and network infrastructure enhancements, improving reliability and performance.
Developed and implemented robust IT policies and procedures, enhancing data security and ensuring compliance with institutional standards.
Designed and delivered numerous training sessions and workshops on IT best practices and emerging technologies for staff and students, fostering digital literacy.
Spearheaded technical team leadership, overseeing project execution and mentoring junior staff to optimize IT service delivery.