ESHO BABATUNDE JOSHUA
Business Management Graduate | Operations & Customer Success Professional
Lagos, NG.About
Results-driven Business Management graduate with a proven track record in operations, customer service, and sales, eager to apply transferable skills in a dynamic organization. Adept at enhancing efficiency, optimizing customer satisfaction, and contributing to business development through strong problem-solving and interpersonal capabilities. Committed to leveraging a diverse background to drive innovation and support strategic growth initiatives within operations management and business development roles.
Projects
Work
KC Gaming Network Limited (Bet9ja)
|Cashier
Lagos, Lagos, Nigeria
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Summary
Managed high-volume customer transactions and inquiries, ensuring operational efficiency and exceptional service in a fast-paced retail environment.
Highlights
Delivered excellent customer service in a high-volume retail environment, consistently achieving positive customer feedback.
Processed an average of 100+ accurate cash and credit transactions daily, maintaining 99% accuracy rates.
Effectively resolved customer inquiries and complaints, improving satisfaction and ensuring professional service delivery.
Actively promoted store loyalty programs, contributing to increased customer retention and repeat business.
Airtel Networks Limited
|Marketer
Lagos, Lagos, Nigeria
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Summary
Drove direct sales and customer engagement at field marketing events, enhancing product understanding and lead generation.
Highlights
Achieved direct sales targets by engaging customers at field marketing events, consistently exceeding monthly quotas by 15%.
Articulated the value proposition of services and products to potential customers, resulting in a 20% increase in product adoption.
Captured an average of 50+ qualified contact details from potential customers for follow-up, boosting lead generation efforts.
Addressed customer concerns and issues promptly and professionally, contributing to enhanced brand reputation and customer trust.
Vet Call Consult
|Office Assistant
Lagos, Lagos, Nigeria
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Summary
Oversaw daily office operations and provided comprehensive administrative support, ensuring efficient workflow and effective customer relations.
Highlights
Managed daily operations for a large office, including inventory management, filing, and data entry, ensuring 95% accuracy in records.
Streamlined administrative processes, leading to a 10% increase in workflow efficiency and improved office productivity.
Provided high-level customer service by effectively interacting with clients daily to resolve inquiries and provide support.
Assisted upper management with scheduling and coordination of daily activities, improving executive efficiency by 15%.
Education
National Open University of Nigeria
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B. Sc.
Entrepreneurial and Business Management