EBRAHIM TARADA
Tech-Driven Team Leader | Aspiring Full-Stack Developer & DevOps Engineer
Manama, BH.About
Tech-driven professional with over a decade of experience in leadership, data analysis, and process optimization, significantly enhancing customer satisfaction and operational efficiency by up to 50%. Currently immersed in an intensive two-year program focused on full-stack development, DevOps, cybersecurity, and FinTech, I am seeking to apply a robust foundation in problem-solving, project management, and cross-functional collaboration to drive innovation within the tech industry.
Work
Ali Abdul Wahab Al-Mutawa Commercial Co.
|Team Leader
Kuwait City, Al Asimah, Kuwait
→
Summary
Led customer satisfaction initiatives and data analysis across 6 divisions, driving operational efficiency and strategic improvements for a major commercial enterprise.
Highlights
Led data analysis and reporting for customer satisfaction across 6 divisions, boosting department efficiency by 50% through effective complaint resolution strategies.
Managed comprehensive data analysis for the Sports & Fashion Division across 42 stores, leveraging customer feedback to inform strategic improvements and operational adjustments.
Spearheaded cross-divisional Customer Care projects in collaboration with the Chief Customer Officer, ensuring cohesive brand experiences and consistent service delivery.
Coordinated promotional campaigns and product launches with marketing teams, maintaining brand consistency and maximizing market impact across all 6 divisions.
Implemented iPad Customer Feedback Surveys in over 40 stores, enabling real-time feedback evaluation and streamlining complaint management processes.
Developed and executed CRM strategies, utilizing customer data analysis to enhance retention and drive sales growth by proactively addressing customer needs.
Streamlined after-sales coordination, furniture deliveries, and showroom operations, significantly improving customer service and overall operational efficiency.
Enhanced and maintained a VIP customer database, ensuring up-to-date information across the company's website and mobile app for 6 divisions.
SILAH GULF – VIVA
|Multimedia Support Team CSR
Manama, Capital Governorate, Bahrain
→
Summary
Managed customer queries and complaints for multimedia services, supporting sales operations and ensuring high levels of customer satisfaction.
Highlights
Managed all customer queries, complaints, and feedback, effectively relaying critical information to relevant departments using various operational tools to ensure swift resolution.
Established and verified new customer accounts, processed orders, and oversaw customer verification processes, enhancing operational efficiency and data accuracy.
Provided direct support to Sales & Operations teams, contributing to the achievement of sales goals and service objectives through effective customer interaction.
Addressed complex product/service queries and complaints, providing detailed pricing and delivery information to uphold superior customer service standards.
Generated comprehensive reports and maintained accurate customer databases, coordinating internal follow-ups to ensure timely and effective customer issue resolution.
Conducted targeted market research and managed troubleshooting for a variety of customer issues, directly contributing to increased customer retention and satisfaction.
Education
Reboot - Specialized Skills Program Bahrain
→
Specialized Skills Program
Full-Stack Development, DevOps, Cybersecurity, FinTech
Courses
Full-Stack Development
DevOps Principles
Cybersecurity Fundamentals
FinTech Applications
Docker
Proxmox
Ansible
Bash Scripting
pfSense
Tailscale/WireGuard VPN
University of Bahrain
→
Bachelor's
Accounting
Languages
English
Arabic
Skills
Programming & Web Technologies
Golang, HTML, CSS, Javascript, Bash, Full-Stack Development.
DevOps & Virtualization
Docker, Proxmox, Ansible, DevOps, Virtualization, Network Lab Setup.
Operating Systems & Networking
Linux, macOS, Microsoft Office, pfSense, Tailscale/WireGuard VPN, Secure Networking.
Data Analysis & CRM
Data Analysis and Reporting, Competitive & Information Analysis, CRM Strategies, Customer Feedback Analysis, SIEBEL CRM, JDEdwards.
Leadership & Project Management
Team Leadership, Project and Initiative Management, Cross-Functional Collaboration, Supervisory and Mentoring, Performance & Productivity Measurement.
Customer Relations & Problem Solving
Complaint Handling & Quality Assurance, Active Listening, Communication & Relationship Management, Problem Solving & Time Management, Customer Retention, Customer Service.
Emerging Technologies
Cybersecurity, FinTech.