Evalyne Mwende

Transitioning Early Education Professional Targeting Entry-Level Telesales Roles
Nairobi, KE.

About

Dynamic and performance-driven professional with 6+ years of experience in high-stakes stakeholder engagement, transitioning from Early Childhood Education to Telesales. Expertise in persuasive communication, objection resolution, and relationship management, demonstrated through consistent achievement of 95%+ satisfaction rates across diverse audiences. Proven ability to articulate value propositions, manage complex data with 100% accuracy, and drive measurable outcomes in target-driven environments. Seeking to leverage active listening, negotiation, and rapid learning capabilities to exceed sales targets and enhance customer acquisition.

Work

Kingpin Children Centre
|

ECDE Teacher

Nairobi, Nairobi, Kenya

Summary

Developed and implemented engagement techniques, driving measurable participation growth and ensuring operational excellence in educational settings.

Highlights

Engineered activity plans that increased student engagement by 30% through persuasive communication and incentive structuring, analogous to sales pitch refinement.

Maintained flawless administrative records for 20+ students, ensuring zero-error compliance with institutional standards, equivalent to sales KPI tracking.

Partnered with 8 staff members to achieve 100% completion of class assessments, demonstrating cross-functional team contribution and collaborative goal achievement.

Redesigned student record-keeping system, reducing administrative errors by 100% and saving 5 weekly work hours, enhancing operational efficiency.

Concern Worldwide Support Group
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Mentor & Support Group Leader

Nairobi, Nairobi, Kenya

Summary

Led consultative engagement and program growth initiatives, driving participant satisfaction and successful project delivery for community support groups.

Highlights

Facilitated 12-15 monthly mentorship sessions for groups of 10-20 youth, maintaining 98% satisfaction through personalized needs assessment and rapport building, ensuring client retention.

Increased program participation by 40% within 12 months through targeted outreach and persuasive value-proposition messaging, demonstrating growth hacking capabilities.

Orchestrated 5+ annual camps/events, delivering 95% of projects on schedule while effectively managing budgets and stakeholder expectations.

The Green Pastures School
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ECDE Teacher

Nairobi, Nairobi, Kenya

Summary

Managed early childhood education programs, focusing on high-stakes stakeholder engagement and operational discipline to achieve measurable outcomes.

Highlights

Cultivated trust with 50+ parents quarterly, achieving 95% satisfaction rates through tailored communication and conflict resolution, directly transferable to client retention and sales conversion.

Managed student data and reports with 100% accuracy for regulatory requirements, demonstrating precision equivalent to CRM maintenance and sales documentation.

Optimized assessment grading turnaround by 60% (from 5 to 2 days) via efficient time allocation, mirroring sales call efficiency targets.

Resolved behavioral challenges in 25-student classrooms through empathetic objection handling, adapting techniques directly applicable to sales objections.

MOC Kibera
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ECDE Teacher

Nairobi, Nairobi, Kenya

Summary

Optimized student attendance and engagement through motivational communication and process innovation in early childhood education.

Highlights

Achieved 100% assessment attendance for 18 students through persistent follow-up and motivational communication, directly applicable to sales appointment setting.

Boosted student participation by 20% by redesigning activities around individual learning styles, demonstrating customer-centric problem-solving and adaptable teaching methods.

Managed up to 25 simultaneous student relationships, consistently meeting educational deadlines and demonstrating resilience applicable to high-volume client interactions.

Slum Care Community Centre
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ECDE Teacher

Nairobi, Nairobi, Kenya

Summary

Managed student classrooms with a focus on behavioral influence, extracurricular leadership, and effective curriculum delivery.

Highlights

Managed a 22-student classroom, reducing behavioral disruptions by 35% through emotionally intelligent engagement, active listening, and redirection tactics.

Mentored 15+ scouts in Kibra Sub-county, developing teamwork and goal-setting frameworks that significantly increased program participation by 20%.

Delivered comprehensive curriculum content, adapting teaching strategies to individual learning styles to ensure high student comprehension and engagement.

Volunteer

Kibra Community Health Program
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Community Health Volunteer

Lindi, Kibra, Kenya

Summary

Conducted impactful community outreach and data collection to support public health initiatives and NGO funding proposals.

Highlights

Conducted needs-based outreach to 50+ households monthly, delivering targeted health solutions and promoting community well-being.

Collected and reported community data with 100% accuracy, providing critical insights for successful NGO funding proposals.

Engaged 150+ residents through door-to-door education, achieving 85% adoption of health practices, demonstrating grassroots prospecting skills.

Scouting Association Kenya
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Scout Leader

Kibra, Nairobi, Kenya

Summary

Led youth development programs, fostering teamwork, leadership, and community engagement through structured activities and fundraising.

Highlights

Trained 20+ youth in teamwork fundamentals through obstacle courses and collaborative projects, fostering leadership skills and group cohesion.

Organized successful fundraising initiatives, securing KES 150,000 for essential community equipment and program resources.

Recruited and retained 15+ members through motivational leadership, increasing program participation by 20% within 6 months.

Education

Machakos Integrated Training Institute
Nairobi, Nairobi, Kenya

Diploma

Early Childhood Education

Courses

Behavioral Psychology

Communication Strategies

Conflict Resolution

Machakos Integrated Training Institute
Nairobi, Nairobi, Kenya

Certificate

Early Childhood Education

Kiteta Girls' High School
Nairobi, Nairobi, Kenya

KCSE

High School

Grade: C-

Certificates

Certified Preliminary Leadership Training (Team Motivation & Goal Setting)

Issued By

Scouting Association Kenya

Skills

Sales & Customer Engagement

Persuasive Communication, Needs Assessment & Solution Selling, Objection Handling & Negotiation, Client Relationship Building, Cold Calling & Prospecting.

Operational Excellence

CRM/Data Entry Proficiency, Record Accuracy, Deadline-Driven Execution, Report Generation & Compliance, Multitasking & Prioritization.

Personal Effectiveness

Resilience & Adaptability, Growth Mindset, Active Listening, Critical Thinking, Collaborative Leadership.

Software Proficiency

Microsoft Office Suite (Advanced Excel), Google Workspace, Zoom, Teams.

Administrative Skills

Database Management, Report Generation, Compliance Documentation.