Fabrizio Benefazio
Senior Product & Operations Leader
Padova, IT.About
Highly accomplished Senior Product and Operations Leader with a proven track record of driving revenue growth and strategic innovation across diverse, multicultural organizations. Expert in end-to-end product lifecycle management, from conceptualization and P&L oversight to market launch and customer experience optimization. Adept at leveraging data-driven insights, fostering cross-functional collaboration, and building high-performing teams to deliver impactful digital solutions and establish new ventures.
Work
Events.com
|SR. PRODUCT CONSULTANT
San Diego, CA, US
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Summary
Currently leading the development of custom features for business customers, Fabrizio manages client relationships from requirements capture to live monitoring and streamlines product intake processes.
Highlights
Developed and launched custom features tailored for key business customers, enhancing product offerings and client satisfaction.
Managed end-to-end client relationships, from initial requirements gathering to post-delivery live monitoring, ensuring seamless project execution.
Streamlined company-wide product intake, development, and management processes, significantly improving operational efficiency.
Junto Innovation Hub
|HEAD OF OPERATIONS
Modena, Emilia-Romagna, Italy
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Summary
As Head of Operations, Fabrizio drives the development, execution, and delivery of digital projects for external clients, establishing long-term strategic product vision and coordinating cross-functional teams.
Highlights
Led the full development, execution, and delivery lifecycle for multiple digital projects, ensuring successful external customer deployments.
Defined and communicated a long-term strategic product vision and direction, aligning Engineering, Design, and UX teams with organizational goals.
Optimized roadmap and resource allocation across cross-functional teams, enhancing efficiency and accelerating project delivery.
Spearheaded the setup of a Venture Studio, establishing a framework for serial startup launches and fostering innovation.
Oriens Consulting
|PARTNER CONSULTANT
Vicenza, Veneto, Italy
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Summary
As a Partner Consultant, Fabrizio supports SMEs in overcoming innovation challenges, providing expertise in product strategy, positioning, change management, and business value creation.
Highlights
Provided strategic consulting to Small and Medium-sized Enterprises (SMEs), effectively addressing innovation challenges and driving business transformation.
Guided clients on product strategy, market positioning, and change management initiatives, significantly enhancing their business value and competitive edge.
Self-Employed
|FREELANCER
Padova, Veneto, Italy
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Summary
As an Independent Consultant, Fabrizio undertakes project-based engagements focused on product-to-market strategies and customer lifecycle programs, delivering solutions to clients across Italy, UAE, and Georgia.
Highlights
Executed project-based engagements with a primary focus on product-to-market strategies and customer marketing/lifecycle programs.
Conducted comprehensive market testing, comparison, and whitespace analysis to identify critical market gaps and innovation opportunities for clients.
Successfully delivered impactful projects for diverse clients across Italy, UAE, and Georgia, demonstrating broad market adaptability.
swyp
|DIRECTOR YOUTH SEGMENT
Dubai, Dubai, United Arab Emirates
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Summary
As Director Youth Segment, Fabrizio initiated, strategized, developed, and successfully launched 'swyp,' the UAE's first digital mobile brand, leading a 25-member multifunctional team to exceed targets by 135% within 12 months.
Highlights
Spearheaded the end-to-end initiation, strategy, development, and successful launch of "swyp," the UAE's first fully digital mobile brand.
Established a data-centric product culture by defining and tracking clear KPIs for a 25-member product and design team, driving measurable success.
Directed a multifunctional team of 25 professionals spanning engineering, design, marketing, and sales, fostering cohesive project execution.
Exceeded ambitious lines targets by 135% within the first 12 months of launch, demonstrating exceptional market penetration and growth.
Etisalat
|PRODUCT DIRECTOR
Dubai, Dubai, United Arab Emirates
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Summary
As Product Director, Fabrizio managed Etisalat's consumer broadband portfolio and P&L from ideation to delivery, overseeing over $1 billion in revenues and driving annual growth while fostering a culture of product excellence.
Highlights
Directed the consumer broadband portfolio, overseeing full P&L management from ideation through to delivery.
Cultivated a culture of product excellence and rapid iteration within a former monopoly environment, significantly enhancing product quality and speed.
Drove the execution of product roadmaps, consistently aligning with growth objectives and customer satisfaction score targets.
Managed a portfolio generating over $1 billion in annual revenues, consistently delivering year-over-year growth.
du
|SENIOR PRODUCT MANAGER
Dubai, Dubai, United Arab Emirates
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Summary
As Senior Product Manager, Fabrizio joined du during its startup phase as a monopoly challenger, translating product strategy into design and development tasks and creating comprehensive product documentation for users and partners.
Highlights
Contributed to a monopoly challenger in the UAE telco market during its startup phase, playing a pivotal role in early product development.
Translated complex product strategies and customer requirements into detailed design, development, and documentation tasks.
Developed comprehensive product tutorials, demonstrations, videos, and "how-to" guides, enhancing user and partner adoption.
Education
Bologna Business School
Executive Master
BUSINESS INNOVATION DESIGN
University of Bologna
Bachelor Degree
BUSINESS & ECONOMICS
Languages
Italian
Greek
English
Skills
Product Management
Product Lifecycle Management, Product Strategy, Roadmap Implementation, Go-to-Market Strategy, P&L Management, Product Conceptualization, Product Development, Forecasting, Performance Monitoring, Data-driven Decision Making.
Operations & Business Development
New Venture Incubation, Startup Operations, Process Definition, Partnership Development, Business Operations, Business Strategy, Market Analysis, Competitive Analysis, Growth Strategy, Business Development.
Customer Experience & Design
User-Centric Design, Customer Experience (CX), Digital Touchpoints, UX/UI, Service Supply Chain Optimization, Churn Reduction.
Leadership & Collaboration
Cross-functional Collaboration, Team Leadership, Stakeholder Management, Change Management, Problem Solving, Strategic Planning.
Branding & Marketing
Brand Development, Brand Identity, Brand Messaging, Marketing Communications, Commercial Strategy.