About
Highly accomplished Project Manager with over a decade of experience in telecommunications, specializing in DWDM, SDH, and NM technologies with Huawei and Alcatel-Lucent systems. Proven ability to optimize network performance, enhance operational efficiency, and drive customer satisfaction through expert budgeting, CRM, and performance monitoring. Successfully led nationwide projects, reducing network downtime by 30% and boosting operational efficiency by 20%, positioning for leadership roles in complex network infrastructure and operations.
Work
Zain Shabakat Saudi
|Project Manager
Riyadh, Riyadh, Saudi Arabia
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Summary
Currently managing nationwide field operations for a critical ZAIN project, overseeing DWDM/OTN transmission network activities and ensuring optimal project delivery and operational excellence.
Highlights
Boosted operational efficiency by 20% through effective supervision and strategic guidance of the Field Line Maintenance (FLM) team.
Achieved a 30% reduction in network downtime by implementing expert issue resolution strategies and advanced troubleshooting.
Resolved escalated technical issues within 24 hours, consistently meeting and exceeding Service Level Agreements (SLAs).
Facilitated seamless communication between clients and vendors, ensuring strict adherence to project quality control standards and aligning deliverables with expectations.
Zain Shabakat
|FLM Regional Manager
Riyadh, Riyadh, Saudi Arabia
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Summary
Led regional field line maintenance operations, driving strategic planning, team development, and operational efficiency to ensure market penetration and sustained growth.
Highlights
Developed and executed strategies for optimal market penetration and directed sales efforts, significantly increasing brand awareness across the region.
Provided crucial input into strategic planning initiatives, directly shaping company direction and focus to achieve business objectives.
Managed multiple region-wide projects from inception to successful completion, ensuring timely delivery and adherence to quality standards.
Led process optimization initiatives, improving workflow efficiency and implementing cost-saving measures that significantly reduced operational expenses.
Devised robust contingency plans, minimizing business disruption during crises and navigating challenging market conditions to maintain steady regional growth.
Nokia
|OSP Project Engineer
Riyadh, Riyadh, Saudi Arabia
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Summary
Engineered and optimized outside plant projects, focusing on network performance, fault rectification, and efficient operations for Zain's backbone network.
Highlights
Executed root cause analysis on an average of 50 trouble tickets monthly, reducing network downtime by 30% through expert diagnosis and resolution.
Monitored, troubleshot, and rectified faults on Alcatel-Lucent 1830-pss DWDM systems for Zain's backbone network, ensuring optimal operation and performance.
Coordinated planned outages with O&M teams to enhance network efficiency and performed link budgeting and acceptance tests for new network rings.
Resolved carrier complaints to maintain uninterrupted network availability and optimized project performance by implementing efficient engineering solutions.
Alcatel-Lucent Ltd
|ISP Field Engineer
Jeddah, Makkah, Saudi Arabia
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Summary
Streamlined processes and conducted on-site inspections to optimize operational and system efficiency, extending equipment lifespan and ensuring project objectives were met.
Highlights
Streamlined processes to optimize operational efficiency and reduce waste across ISP field operations.
Initiated preventative maintenance procedures that significantly extended equipment lifespan and enhanced system reliability.
Conducted thorough on-site inspections to enhance overall system efficiency and identify areas for improvement.
Collaborated effectively with multidisciplinary teams to achieve complex project objectives, ensuring successful and timely delivery.
Alcatel-Lucent Ltd
|OSP Team Lead
Jeddah, Makkah, Saudi Arabia
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Summary
Led an OSP team, fostering effective stakeholder communication, streamlining project management, and driving continuous improvement in performance and collaboration.
Highlights
Facilitated open dialogue with diverse stakeholders, ensuring effective management of expectations and alignment on project goals.
Streamlined project management processes, significantly improving task delivery timelines and overall project efficiency.
Conducted comprehensive performance reviews, driving continuous improvement and professional development within the team.
Coordinated cross-functional collaborations, resulting in successful project outcomes and enhanced team synergy.
LTE Mobilink
|OSP Team Lead
Lahore, Punjab, Pakistan
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Summary
Managed an OSP team, focusing on skill development, project objective clarity, and optimized resource allocation to achieve operational excellence.
Highlights
Identified critical skill gaps within the team and organized targeted training sessions, enhancing overall team capabilities and performance.
Led weekly meetings, providing clear direction on project objectives and ensuring consistent progress towards goals.
Assessed employee capabilities and assigned tasks strategically, optimizing resource utilization and minimizing waste.
Coordinated resource allocation to ensure optimal project support and efficient team operations.
Education
NOKIA Training center
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Mini-MBA
Telecom
BZU university
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Bachelor
Telecommunications Engineering
Paly technical institute
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Diploma
Telecommunication
Languages
English
Arabic
Certificates
CCNA certification
Issued By
Cisco Certified Network Associate
PMP certification
Issued By
Professional Management Institute
Mini MBA
Issued By
Nokia Saudi Arabia
Skills
Project Management
Budgeting, Performance Monitoring, Strategic Planning, Process Optimization, Risk Management, Stakeholder Management, Project Delivery, Quality Control, SLA Management.
Network Operations
DWDM, SDH, OTN, NMS (Network Management System), NOC Operations, Huawei Systems, Alcatel-Lucent 1830-pss DWDM, MDT (Maintenance & Diagnostics Tool), Network Downtime Reduction, Fault Rectification, Network Upgrades, Planned Outages, Link Budgeting, Acceptance Testing, Transport Connectivity, Network Availability.
Team Leadership & Development
FLM Team Supervision, Training Programs, New Hire Integration, Performance Coaching, Feedback, Skill Gap Analysis, Resource Allocation, Cross-functional Collaboration, Team Management.
Business & Client Management
Customer Relationship Management (CRM), Vendor Management, Client Requirements Gathering, Market Penetration Strategies, Brand Awareness, Cost-Saving Measures, Business Continuity Planning.
Interests
Professional Development
Telecommunications Technology, Project Management Methodologies, Leadership Training, Network Infrastructure Innovation.