Fatma Kübra Bulgurcu Akçay
Experienced Sales & Client Relations Professional | Certified Pilates Instructor
Virginiastraat 10, 9000, Gent, BE.About
Highly adaptable professional with over a decade of experience in sales and client relations within the Turkish banking and telecommunications sectors. Successfully managed diverse client portfolios, consistently exceeding sales targets and building strong relationships. Currently based in Belgium, actively seeking a stable role to leverage proven client management, financial acumen, and B2B sales expertise while strengthening integration and Dutch language proficiency.
Work
Self-employed / Freelance
|Pilates Instructor
Gent, East Flanders, Belgium
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Summary
Led comprehensive Pilates programs for diverse clientele, focusing on personalized wellness and physical development through mat-based and reformer techniques.
Highlights
Delivered personalized mat-based and reformer Pilates sessions to private and group clients, enhancing physical alignment and core strength.
Designed customized programs for individuals and groups, addressing specific postural alignment and core stabilization needs.
Fostered client well-being through tailored somatic awareness practices, contributing to improved overall physical and mental health.
Specialized in pre- and post-natal Pilates, providing safe and effective exercise programs adapted for maternal health.
TURKCELL İLETİŞİM HİZMETLERİ A.Ş. (Turkcell Communication Services Inc.)
|Corporate Business Account Manager
Istanbul, Marmara, Türkiye
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Summary
Managed a significant portfolio of SME clients, driving sales and exceeding revenue targets for Turkey's leading mobile network operator.
Highlights
Managed a diverse portfolio of Small and Medium Enterprise (SME) clients, identifying and addressing complex telecom product and service needs.
Delivered tailored mobile and fixed telecommunication services, aligning solutions with specific sector requirements to maximize client value.
Consistently exceeded sales and revenue targets through proactive client engagement, strategic account management, and effective negotiation.
Cultivated strong, long-term relationships with corporate clients, ensuring high satisfaction and retention rates.
AKBANK T.A.Ş. (Akbank Turkish Commercial Bank)
|SME Customer Relationship Manager
Istanbul, Marmara, Türkiye
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Summary
Built and managed a robust customer base of SMEs, delivering comprehensive banking solutions and conducting financial risk assessments.
Highlights
Cultivated and managed a customer base of SMEs with a turnover of 0–25M TRY, fostering strong client relationships and business growth.
Provided a full spectrum of loan and non-loan banking solutions, meeting diverse client financial needs and contributing to portfolio expansion.
Conducted thorough financial assessments, meticulous risk monitoring, and efficient loan execution processes to ensure compliance and mitigate risk.
Developed and implemented strategies to enhance customer satisfaction and loyalty, contributing to the bank's reputation as a top-tier financial institution.
QNB FİNANSBANK A.Ş. (Turkish affiliate of Qatar National Bank)
|SME Customer Relationship Assistant Manager
Istanbul, Marmara, Türkiye
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Summary
Acquired and supported SME clients with tailored financial packages, managing credit offers, risk analyses, and the entire loan cycle.
Highlights
Successfully acquired and onboarded new SME clients by developing and presenting tailored financial packages that met specific business requirements.
Prepared detailed credit offers, conducted comprehensive risk analyses, and managed collateral effectively to facilitate secure lending.
Provided end-to-end support throughout the entire loan cycle, ensuring smooth processing and client satisfaction.
Executed meticulous after-sale follow-up, strengthening client relationships and identifying opportunities for additional service offerings.
CMC Turkey (Finansbank Credit Card Project)
|Outbound Sales Agent
Istanbul, Marmara, Türkiye
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Summary
Executed high-volume outbound calls to prospective customers, consistently meeting and exceeding sales and conversion targets for credit card products.
Highlights
Initiated and managed high-volume outbound calls to engage potential customers effectively for credit card sales.
Achieved significant sales of credit card products through persuasive communication and strong negotiation skills, contributing to revenue growth.
Consistently met and exceeded challenging conversion and call targets within a dynamic and fast-paced call center environment.
Developed strong product knowledge and communication techniques to address customer queries and overcome objections efficiently.
Çağla Tekstil A.Ş.
|Accounting Assistant
Istanbul, Marmara, Türkiye
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Summary
Maintained accurate financial records and supported operational efficiency in a textile manufacturing environment.
Highlights
Managed and maintained accurate purchase ledgers and invoice systems, ensuring data integrity and timely financial reporting.
Assisted with efficient payment tracking and conducted thorough shipment verification, streamlining logistical and financial processes.
Contributed to financial operations within a textile manufacturing environment (fason üretim), demonstrating adaptability to industry-specific processes.
Supported the accounting department in various administrative and data entry tasks, ensuring smooth daily operations.
Education
Belgian Ministry of Education (inferred)
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Certificate
General Education Equivalence
Uşak University
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Diploma
Public Administration
Languages
English
Turkish
Dutch
Certificates
NT2 Breakthrough Certificate (Personal)
Issued By
Centrum voor Volwassenenonderwijs Gent
NT2 Breakthrough Certificate (Public)
Issued By
Centrum voor Volwassenenonderwijs Gent
Skills
Sales & Account Management
B2B Sales, Client Relationship Management, Corporate Account Management, Outbound Sales, Target Achievement, Revenue Growth, Negotiation, Product Presentation, Customer Acquisition, Customer Retention.
Financial Services
Loan Solutions, Financial Assessments, Risk Monitoring, Credit Offers, Collateral Management, Loan Cycle Management, After-Sale Follow-up, Banking Solutions.
Pilates & Wellness
Pilates Instruction, Mat Pilates, Reformer Pilates, Personalized Programs, Postural Alignment, Core Strength, Somatic Awareness, Pre-natal Pilates, Post-natal Pilates, Fitness Training, Movement and Health Relations.
Administrative & Operational Support
Accounting Assistance, Purchase Ledgers, Invoice Systems, Payment Tracking, Shipment Verification, CRM Software.
Soft Skills & Professional Qualities
Responsibility, Collaboration, Critical Thinking, Empathy, Initiative, Flexibility, Diversity, Communication, Reliability, Analytical Skills, Adaptability, Problem-Solving.