FAVOUR EMOSIVBE

Engineered and deployed an end-to-end client onboarding system using Make.com, automating contract e-signature, invoicing, and follow-up emails, which reduced onboarding time by 97%.

Developed an event planning workflow automation with Make.com that categorized inquiries (weddings, corporate, birthdays), dispatched brochures, and updated Airtable dashboards, streamlining client intake processes.

Created an AI-powered legal email assistant using Make.com and Notion CRM for a law firm, automating inquiry categorization, tailored response generation, and CRM updates.

Implemented a task assignment and reporting system with Make.com for a marketing agency, facilitating automatic task distribution and generating weekly progress reports.

Designed and automated lead management and nurturing flows on both n8n and Make.com, capturing web form leads, qualifying them with conditions, and scheduling follow-ups for sales teams.

Automated weekly progress reporting for an educational coach using Zapier, generating and sending students' performance updates to guardians, enhancing communication efficiency.

Built an inventory and sales management automation using Airtable and Monday.com CRM, tracking stock, calculating sales, and triggering low inventory alerts to optimize supply chain management.

Automated content distribution across LinkedIn, Twitter, and Facebook for digital agencies using Zapier, n8n, and Make.com, ensuring timely posting of YouTube videos and blog content.

Developed a customer support chatbot using Botpress for Luxor Spa & Salon, efficiently handling pricing, appointments, and service inquiries while updating CRM pipelines.

Created a customer support RAG Agent with n8n to manage customer inquiries via Gmail and Telegram, improving response times and customer satisfaction.

Coordinated complex calendars, email communications, and travel arrangements utilizing Google Workspace and Calendar.com, ensuring seamless scheduling and logistics.

Managed and tracked multiple projects efficiently using Trello and Asana, maintaining project timelines and facilitating team collaboration.

Executed precise data entry, conducted thorough research, and scheduled social media content, contributing to organized information flow and digital presence.

Applied CRM tools to effectively manage client information, improving data accuracy and contributing to an enhanced customer experience.

Streamlined client record management processes using Google Drive and OneDrive, improving data accessibility and organizational efficiency.

Assisted over 400 clients, ensuring high levels of service delivery and satisfaction through efficient communication and support.

Optimized internal communications by implementing automation tools, reducing manual effort and improving information flow across departments.

Handled diverse administrative tasks, contributing to the smooth daily operations and supporting team productivity.