About
Highly effective Delivery Supervisor and Project Manager with a robust background in SaaS, cloud technologies, and digital transformation. Proven leader in orchestrating cross-functional teams to deliver high-impact solutions, consistently achieving 100% on-time project delivery and over 95% client satisfaction. Adept at driving complex solution integration, optimizing delivery operations, and enhancing customer retention to meet strategic business objectives.
Work
Trustangle
|Delivery Supervisor
Riyadh, Riyadh Province, Saudi Arabia
→
Summary
Led delivery operations and cross-functional teams for SaaS and cloud integration projects, ensuring high client satisfaction and successful product adoption.
Highlights
Directed a team of senior engineers and solution consultants, successfully delivering 10+ SaaS and cloud integration projects with a 100% on-time delivery rate.
Managed cross-functional teams and client stakeholders, sustaining over 95% client satisfaction through proactive communication and strategic delivery.
Orchestrated system integration across SaaS platforms and third-party solutions (e.g., POS, ERP, Mobile apps), enabling unified workflows and real-time data synchronization.
Enhanced customer engagement and retention by implementing structured feedback and issue resolution workflows, contributing to a 98% client retention rate.
Developed and led onboarding and training programs, driving a 30% increase in product adoption across client portfolios.
Trustangle
|System Engineer
Riyadh, Riyadh Province, Saudi Arabia
→
Summary
Provided expert cloud solution implementation and customer success strategies, ensuring system uptime and client satisfaction.
Highlights
Supported 20+ clients with end-to-end cloud solution implementation, ensuring 100% system uptime and operational continuity.
Developed and executed customer success strategies, achieving a 90% client adoption rate by guiding customers on cloud best practices.
Resolved over 50 software bugs and critical issues, significantly improving overall customer satisfaction and system performance.
BMC
|IT Support Specialist
Riyadh, Riyadh Province, Saudi Arabia
→
Summary
Provided critical technical support and training, ensuring rapid issue resolution and efficient user onboarding.
Highlights
Resolved 100+ technical issues with a 95% first-call resolution rate, minimizing downtime and enhancing user productivity.
Conducted comprehensive user training sessions, which reduced new user onboarding time by 30%.
Gypsco - National Gypsum Company
|IT Support Intern
Riyadh, Riyadh Province, Saudi Arabia
→
Summary
Provided essential IT support, diagnosing and resolving network issues to improve system performance.
Highlights
Diagnosed and resolved over 15 network-related problems, directly contributing to improved system performance and user connectivity.
Education
Arab Open University (Open University in UK)
→
Bachelor of Science
Information Technology and Computing
Grade: Second Class Honors
Certificates
McKinsey Forward Program
Issued By
McKinsey & Company
Technical Support Fundamentals
Issued By
Google (via Coursera)
Certified Foundation Associate – Oracle Cloud Infrastructure
Issued By
Oracle
CNSS Certified Network Security Specialist
Issued By
ICSI
Skills
Project Management & Delivery
Project Planning, Project Execution, Agile Methodologies, Waterfall Methodologies, Team Coordination, Lifecycle Management, Strategic Planning.
Cloud & SaaS Solutions
SaaS Implementation, Cloud Delivery, Cloud Technologies, System Integration, Digital Transformation, Oracle Cloud Infrastructure, Third-Party Integrations (POS, ERP, Mobile Apps).
Client & Stakeholder Management
Stakeholder Communication, Client Satisfaction, Customer Engagement, Client Retention, Customer Success Strategies, Trusted Advisor, Onboarding & Training.
Operations & Optimization
Process Optimization, Workflow Automation, Real-time Data Synchronization, Issue Resolution, System Uptime, Performance Improvement, Troubleshooting, Network Management.