FIDELLE DUONG
Administrative and Accounting Professional
Saint-Étienne, FR.About
Highly organized and results-oriented professional with extensive experience in administrative, accounting, and back-office operations across diverse sectors. Proven ability to streamline financial processes, manage supplier relations, and provide comprehensive administrative support, leveraging strong analytical and communication skills to enhance operational efficiency and accuracy.
Work
ADAPEI
|Secrétaire Administratif et Comptable
Saint-Étienne, Auvergne-Rhône-Alpes, France
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Summary
Managed comprehensive administrative and accounting support functions, ensuring efficient daily operations and meticulous financial record-keeping.
Highlights
Managed multi-channel reception (phone, physical, interphone, emails), ensuring seamless communication and visitor experience.
Processed and recorded all accounting invoices, performing bank reconciliations to maintain financial accuracy.
Coordinated procurement and inventory of office supplies, optimizing stock levels and managing package reception.
Generated and edited fixed-term contracts (CDD), recorded resident attendance, and executed diverse administrative tasks.
CASINO
|Assistant administratif
Saint-Étienne, Auvergne-Rhône-Alpes, France
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Summary
Provided critical administrative support, specializing in high-volume invoice processing, supplier relations, and accounting anomaly resolution.
Highlights
Streamlined daily mail processing, including preparing, scanning, and video-coding invoices, enhancing data entry efficiency.
Managed supplier returns for non-conformity issues and reconciled general expense invoices using SAP.
Identified and resolved accounting anomalies, processing credit notes and re-invoicing to correct discrepancies.
Handled supplier claims via multiple channels (email, phone, mail) and developed payment status dashboards for outstanding invoices, proposing optimization processes.
CASINO
|Assistant recouvrement/codification
Saint-Étienne, Auvergne-Rhône-Alpes, France
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Summary
Supported supplier relations and financial recovery efforts, optimizing communication and product data management.
Highlights
Executed proactive supplier debt recovery via email, effectively managing the 'Relance' inbox to expedite payments.
Coded product prices using SIGMA, ensuring accurate data for procurement and sales processes.
Managed supplier calls for product tenders, contributing to efficient procurement cycles and cost negotiations.
SYS CYCLOPE
|Technico-commercial
Saint-Étienne, Auvergne-Rhône-Alpes, France
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Summary
Drove business development and sales initiatives through B2B and B2C prospecting, enhancing market reach and financial growth.
Highlights
Conducted B2B and B2C prospecting to expand client base and market penetration.
Executed sales through commercial animations and actively sought new financing opportunities.
Managed social media communication (Facebook, Instagram), boosting brand visibility and engagement.
CASINO
|Assistant administratif
Saint-Étienne, Auvergne-Rhône-Alpes, France
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Summary
Provided comprehensive administrative support, managing high-volume supplier communications and optimizing invoice processing.
Highlights
Handled telephone calls and processed mail, ensuring timely and accurate communication flow.
Managed over 400 supplier claims via email, resolving issues efficiently and maintaining strong vendor relationships.
Utilized SAP for invoice processing and GOLD for purchase order management, enhancing financial tracking and control.
Processed account reimbursements (APC) and provided essential support to suppliers through the CASINOCONNECT portal, leveraging Excel (recherchev) for data analysis.
CAISSE D'EPARGNE
|Gestionnaire Back Office
Saint-Étienne, Auvergne-Rhône-Alpes, France
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Summary
Managed critical back-office operations, facilitating the accurate transfer of financial transactions and utilizing specialized banking software.
Highlights
Processed transfers of expenses and revenues for PEA and CTO accounts, ensuring compliance and accuracy.
Utilized specialized banking software including Domilis, Platine Banque, and MySis for efficient transaction management.
Volunteer
Don de vie Adel
|Volunteer
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Summary
Collaborated with 'Don de vie Adel' association, contributing to the organization of charitable events.
Highlights
Assisted in the planning and execution of various charitable events, supporting community engagement and fundraising goals.
Contributed to logistical arrangements and on-site coordination, ensuring smooth event operations.
Education
IFC de Saint-Étienne
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Bachelor
Marketing et Vente
IUT de Saint-Étienne
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DUT
Gestion des Entreprises et des Administrations
Languages
English
Cambodian
French
Skills
Office Software
Excel, Word, Canva.
ERP & CRM Systems
SAP, GOLD, SIGMA, CASINOCONNECT, CEGID, Domilis, Platine Banque, MySis.
Administrative Support
Mail Processing, Document Management, Contract Administration, Reception Management, Office Management, Data Entry, Reporting.
Accounting & Finance
Invoice Processing, Bank Reconciliation, Supplier Claims Management, Debt Recovery, Financial Reconciliation, Expense Tracking, Account Reimbursements.
Supplier & Customer Relations
Supplier Communication, Claim Resolution, Customer Service, Procurement Support, Tender Management.
Sales & Marketing
B2B Sales, B2C Sales, Prospecting, Social Media Management, Campaign Support.
Interests
Travel
Cambodia.
Volunteering
Charitable Events, Community Support.