KHAJA FIROZ
Lead Robotic Process Automation (RPA) Consultant
Bangalore, IN.About
Highly accomplished Lead RPA Consultant with over 9 years of comprehensive IT experience, including 6+ years specializing in Robotic Process Automation (RPA) using UiPath and Blue Prism. Proven ability to design, develop, and support scalable, resilient, and ROI-focused automation solutions across diverse domains like Food & Beverages, Banking, Healthcare, Supply Chain, Financials, and HR. Expert in optimizing complex business processes, leading end-to-end SDLC, and providing L1-L3 production support, driving significant efficiency gains and operational improvements.
Work
Genpact India Private Limited
|Lead Consultant
Bangalore, Karnataka, India
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Summary
Led the design, development, and L3 support for complex Robotic Process Automation solutions, optimizing critical business processes and ensuring high-performance bot operations for key clients.
Highlights
Directed end-to-end automation of insurance contract data extraction from MDD/CAD25M PDFs, configuring UiPath AI Center (Datasets, ML Packages, ML Skills) to process structured and unstructured data, enhancing data accuracy and user verification.
Automated the month-close asset reconciliation process by developing two UiPath bots (Queue Builder, Queue Eater) for the Business Assets team, processing financial data via MS Access/VBA, and enabling automated report distribution to significantly reduce manual effort and improve SLA adherence.
Orchestrated end-to-end document archival to the ECM platform for UK background verification processes, integrating UiPath workflows with HireRight and ServiceNow APIs to fetch candidate-specific documents and reducing HR team workload through reliable, timely uploads.
Provided L3 support for Surety Invoicing automation, monitoring BD Desktop for new invoice uploads, extracting key details from Word documents, and automating transaction posting in Bridge application, substantially reducing manual effort and errors.
Managed L2/L3 production support for EMEA-19_Hungary_eGlobule, resolving runtime errors, system exceptions, and coordinating with IT teams to address VM downtime and connectivity issues, ensuring continuous optimization and bot resilience.
EY GDS India Private Limited
|Consultant
Bangalore, Karnataka, India
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Summary
Applied expertise in Robotic Process Automation and IT consulting to support client engagements, contributing to process optimization and solution implementation initiatives.
Highlights
Contributed to the analysis of complex business processes, identifying automation opportunities to enhance operational efficiency and deliver scalable solutions.
Assisted in the development and deployment of automation solutions, ensuring adherence to project timelines and quality standards.
Collaborated with cross-functional teams to gather requirements and provide technical support for various IT projects.
Utilized strong problem-solving skills to troubleshoot and resolve technical issues, maintaining system stability and performance.
Capgemini India Private Limited
|Associate Consultant
Bangalore, Karnataka, India
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Summary
Developed and implemented Robotic Process Automation solutions for global clients, streamlining critical business operations and driving efficiency gains.
Highlights
Automated end-to-end SAP order creation for Unilever, processing over 2000 monthly orders by parsing Excel templates and entering data into SAP, contributing to a projected 20% order growth.
Developed automation for day-level BEx report extraction using Blue Prism with BEx Analyzer Excel add-ins, dynamically applying calendar date changes, and uploading extracted reports to AWS portal, delivering a stable reporting solution despite UI complexities.
Automated end-to-end deduction processing workflow for PepsiCo Global across AR Collect and Image Vision systems, capturing dispute order costs, retrieving latest invoice PDFs, and integrating with SAP to validate transactions, significantly reducing manual effort and improving accuracy.
Created and maintained Solution Design Documents (SDD) and Object Design Documents (ODD) to support scalable automation architectures, ensuring robust and maintainable RPA solutions.
IBM India Private Limited
|Software Developer
Bangalore, Karnataka, India
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Summary
Developed software applications and contributed to project delivery, applying strong coding skills and understanding of the Software Development Life Cycle (SDLC).
Highlights
Developed and maintained software components using Java, VBScript, and VBA technologies, ensuring code quality and functionality.
Participated in various phases of the Software Development Life Cycle (SDLC), from requirements gathering to deployment and testing.
Collaborated with development teams to implement technical specifications and resolve identified software defects.
Contributed to the integration of new features and functionalities into existing applications, enhancing system capabilities.
Yethi Consulting Private Limited
|Software Engineer
Bangalore, Karnataka, India
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Summary
Contributed to software development projects, focusing on technical implementation and problem-solving within a consulting environment.
Highlights
Engineered software solutions, applying programming expertise to meet project requirements and technical specifications.
Assisted in the analysis and troubleshooting of software issues, providing effective resolutions to ensure system stability.
Collaborated with senior engineers to implement new features and optimize existing codebases.
Maintained technical documentation for developed modules, ensuring clarity and ease of future modifications.
Sysinnova Private Limited
|Internship
Bangalore, Karnataka, India
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Summary
Gained foundational experience in software development and application support, contributing to project tasks and learning industry best practices.
Highlights
Assisted in the development of software components, applying basic programming principles and tools.
Supported application maintenance activities, including bug identification and preliminary troubleshooting.
Participated in team meetings and contributed to discussions on project progress and technical challenges.
Learned about the Software Development Life Cycle (SDLC) through practical involvement in various project phases.
Education
K L University, Vijayawada
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Bachelor of Technology
Computer Science
Grade: CGPA 7.12
Certificates
Blue Prism Accredited Developer Certification
Issued By
Blue Prism
UiPath RPA Developer Advanced Certification
Issued By
UiPath
Skills
Programming Languages
Core Java, J2EE, VBA.
Robotic Process Automation Tools
Blue Prism, UiPath, Power Automate.
Database Technologies
MySQL, Oracle SQL Developer.
Version Control & CI/CD
Git, SVN, Azure DevOps.
Integration & API Management
RESTful APIs, JSON, XML, Webservices.
Monitoring & Orchestration
UiPath Orchestrator, Blue Prism Control Room, Queue Management.
Document Processing & AI
UiPath AI Center, Document Understanding, UiPath AI Skills, PDF, Regex pattern.
Enterprise Applications
SAP, Workday, ServiceNow, HireRight, ECM Enterprise Application, AR Collect, Image Vision.
Automation Frameworks
REFramework.
Productivity Tools
MS Access DB, MS Word, Excel, SharePoint.
Methodologies
Software Development Life Cycle (SDLC), Agile.
Technical Support
L1 to L3 Support, Production Support, Bot Performance Tuning, Error Remediation, Change Management, Troubleshooting.
Query Languages
LINQ Queries.