About
Results-driven professional specializing in virtual assistance, automation, customer support, and lead generation. Proven ability to drive sales growth, enhance customer satisfaction, and optimize workflows through strategic digital tool utilization. Adept at managing projects, automating processes and building strong client relationships to deliver exceptional results and support organizational objectives.
Work
Virtual Tribe
|Talent Manager (Remote)
Remote, San Fransisco, United States
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Summary
Managed end-to-end talent acquisition and coordination, ensured seamless project execution and strong talent-client relationships.
Highlights
Sourced, screened, and onboarded 50+ top talents, including UGC creators and creatives, to precisely meet diverse client needs..
Cultivated strong relationships with the talent pool, enhancing engagement and contributing to improved retention rates.
Supported and implemented process improvements that streamlined talent management and project delivery workflows, increasing efficiency.
Managed seamless execution of multiple projects by coordinating talent and prepared detailed briefs to align expectations and streamline workflows.
Livingspring Human Development Initiative
|Project Manager (Hybrid)
Osogbo, Osun State, Nigeria
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Summary
Directed and managed diverse projects from conception to completion, securing vital funding and optimizing operational efficiency.
Highlights
Secured significant project funding by crafting and presenting successful proposals, ensuring resource availability for key initiatives.
Directed and empowered cross-functional teams, ensuring 100% on-time project completion within scope and budget.
Optimized financial record-keeping processes, enhancing compliance and accuracy of reporting for all project expenditures.
Digital Witch Support
|Customer Support Representative (Remote)
Remote, Remote, Nigeria
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Summary
Resolved customer issues and collaborated with sales to enhance satisfaction, retention, and revenue growth.
Highlights
Resolved complex customer complaints, significantly boosting satisfaction scores and improving client retention rates.
Collaborated strategically with sales teams to nurture qualified leads, contributing directly to revenue growth.
Implemented proactive customer retention strategies that enhanced loyalty and reduced churn across the client base.
LexiconUSA
|Lead Generation Intern (Remote)
Remote, US
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Summary
Executed targeted outreach campaigns to generate and qualify leads, significantly improving database efficiency and engagement rates.
Highlights
Achieved high response and conversion rates (e.g., 15% response, 5% conversion) by leveraging Lemlist and Apollo.io for targeted outreach.
Generated and qualified a high volume of leads, increasing database efficiency by 30% through meticulous data management.
Optimized outreach campaigns through A/B testing and performance analysis, significantly improving engagement rates.
Nobel Learning PBC
|Learning Intern (Remote)
Remote, Remote, US
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Summary
Facilitated learning activities, resolved technical issues, and contributed to user-friendly website design for educational programs.
Highlights
Facilitated engaging group activities and guided discussions for 20+ participants, significantly enhancing team collaboration and leadership abilities.
Diagnosed and resolved 90% of common internet connectivity issues, ensuring uninterrupted learning environments for participants.
Designed and maintained user-friendly websites, improving layout, functionality, and user experience for educational platforms.
Developed and implemented effective conflict resolution strategies that fostered a positive and productive learning environment.
African Leadership Experience
|Virtual Assistant Intern (Remote)
Remote, Nigeria
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Summary
Provided comprehensive administrative and research support, leveraging digital tools for enhanced productivity and collaboration.
Highlights
Managed complex calendars and organized detailed travel itineraries, optimizing executive schedules and reducing administrative burden.
Conducted in-depth research and comprehensive data entry to support critical project requirements and inform strategic decisions.
Leveraged Google Suite, Calendly, Trello, Asana, and Slack to enhance team collaboration and boost overall productivity.
Counting Concept Limited
|Sales/Loan Officer
Lagos, Lagos State, Nigeria
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Summary
Drove significant portfolio growth and enhanced customer retention through targeted sales strategies and personalized service.
Highlights
Increased the company's loan portfolio by 20% within 12 months through the execution of targeted sales strategies.
Retained a significant customer base by maintaining proactive communication and delivering personalized service, enhancing loyalty.
Education
Ibrahim Badamasi Babangida University Lapai
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MS
Agricultural Economics
Ladoke Akintola University of Technology Ogbomosho
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BTech
Agricultural Economics
Languages
English
Fluent
Yoruba
Fluent
Certificates
Skills
Customer Service & Support
Customer Service, Customer Retention, Customer Satisfaction, Problem Solving, Troubleshooting, Product Knowledge, Client Engagement.
Sales & Lead Generation
Lead Generation, Sales Strategies, Cold Calling, Appointment Setting, Email Marketing, Conversion Rate Optimization, CRM, Salesforce, HubSpot, Lemlist, Apollo.io, Pipedrive, Go High Level.
Project Management & Operations
Project Management, Workflow Optimization, Process Improvement, Data Entry, Time Management, Multitasking, Attention to Detail, Compliance, Financial Record Keeping, Strategic Planning, Deadline Management, Team Leadership, Asana, Trello, ClickUp, Notion, Airtable.
Virtual Assistance & Administration
Virtual Assistance, Calendar Management, Travel Itinerary Planning, Data Entry, Research & Analysis, Digital Tools, Microsoft Office Suite, Google Workspace, Zoom, Calendly.
Communication & Collaboration
Communication, Conflict Resolution, Relationship Building, Team Collaboration, Stakeholder Management, Empathy, Active Listening, Slack.
Web Design & Development Fundamentals
User-Friendly Websites, Layout Design, Functionality, User Experience (UX).
Automation
Airtable Database Design, Airtable Automations, Airtable Form Creation, Airtable Views,Filters & Formulas, Zapier Automation (Zaps), Make.com (Integromat), Scenarios API Integrations (No-Code), Webhooks (Zapier & Make).