Folashade Ayodele

Executive Assistant | Operations Support
Lagos, NG.

About

Highly accomplished Operations professional with over 4 years of experience, specializing in building scalable systems and optimizing workflows for fast-growing startups across healthcare, finance, and technology. Proven ability to establish operational infrastructure from scratch, enhance team productivity through systematic process design, and manage complex stakeholder relations across diverse time zones. Adept at leveraging productivity tools to drive efficiency and enable organizational growth.

Skills

Operations & Systems

SOP Development, Workflow Design, Documentation, Research, Systems Setup, Bottleneck Identification and Resolution, Internal Communication, Multi-stakeholder Coordination.

Administration & People Operations

Recruitment Support, Onboarding, Offboarding, Performance Coordination Support, Calendar Management, Inbox Management, Stakeholder Liaison, Remote Team Management.

Digital & Tools

Google Workspace, Notion, Slack, Airtable, CRM Tools, Trello, CRM Systems, Automation and Workflow Tools, Email Marketing Tools, Microsoft Excel.

Soft Skills

Time-boxing, Prioritization, Rapid Learning, Bias for Action, Problem-solving, Cross-cultural Communication, Attention to Detail, Process Improvement.

Work

ITMB It's My Business Initiative (Non-Profit Startup)
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Founding Operations & Strategy Support

Remote

Summary

Provided foundational operations and strategic support for a non-profit startup, establishing essential processes, recruitment, and stakeholder engagement strategies.

Highlights

Directed the CAC registration process, ensuring comprehensive document preparation, filing coordination, and full regulatory compliance.

Spearheaded the recruitment and onboarding of 4 core team members, managing the full lifecycle from role definition and candidate sourcing to interviews and offer management.

Designed and implemented a comprehensive SOP suite, standardizing all operational functions and administrative processes for enhanced efficiency.

Established robust file organization systems, centralized document repositories, and knowledge management infrastructure to improve accessibility and collaboration.

Identified and cultivated grant opportunities and strategic partnership prospects, significantly strengthening the funding pipeline.

Developed a comprehensive stakeholder mapping and outreach strategy, driving donor cultivation and partnership development initiatives.

TelMD— Telemedicine Startup
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Operations & Executive Support

Lagos, Lagos, Nigeria

Summary

Led operations and executive support for a telemedicine startup, building scalable systems and enhancing communication across diverse teams.

Highlights

Developed and maintained comprehensive operational infrastructure, including SOPs, workflow guides, and communication templates, utilized by HR, operations, clinical, and marketing teams.

Managed the CEO's complex schedule and correspondence, processing over 150 emails weekly and coordinating 20-30 meetings across multiple time zones with zero conflicts.

Streamlined HR support for the onboarding of 15+ nurses, ensuring complete documentation, account setup, training access, and compliance.

Designed and implemented operational dashboards to monitor and optimize tasks, outreach, recruitment, onboarding, content, and partnership initiatives.

Optimized internal communication channels, resulting in a 40% reduction in response delays and improved team collaboration.

Facilitated strategic partnership outreach with key organizations including DSVA, NACA, and LASCA, expanding network and collaboration opportunities.

Conducted in-depth research to support successful grant applications, compliance documentation, and proposals for government and NGO partnerships.

VTR Health
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Operations Assistant

Remote, USA, US

Summary

Managed patient operations for a remote healthcare provider, optimizing scheduling and communication to enhance patient experience and reduce missed appointments.

Highlights

Coordinated patient appointments across multiple EST time zones, achieving 100% conflict-free scheduling.

Implemented enhanced scheduling workflows and automated reminder systems, significantly reducing missed appointments by 20%.

Maintained meticulous patient documentation, ensuring strict HIPAA compliance and adherence to all record-keeping standards.

Addressed patient inquiries professionally and empathetically via email and phone, enhancing patient satisfaction and trust.

Administered backend systems for efficient appointment tracking and comprehensive management of patient records.

Provided technical support and troubleshooting for patients, ensuring seamless access to virtual appointments.

Eunice Afolabi - CEO Adler Technology | ED Brass&Castles
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Executive Assistant & Operations Coordinator

Remote

Summary

Provided comprehensive executive and operations support to a CEO overseeing two distinct organizations, managing complex logistics, event planning, and administrative functions.

Highlights

Managed intricate multi-brand scheduling and stakeholder coordination across two organizations, ensuring seamless operational flow and priority alignment.

Orchestrated the planning and execution of an annual conference for over 200 attendees, encompassing venue selection, vendor negotiation, catering, AV setup, and on-site logistics.

Administered the conference budget, meticulously tracking expenses and securing cost-effective vendor agreements to maximize resource allocation.

Developed and maintained robust project trackers, timelines, and reporting tools, significantly enhancing organizational visibility and operational efficiency.

Coordinated weekly YouTube livestreams, managing technical setup, script development, run sheets, and monitoring audience engagement.

Managed financial operations, including budgeting, invoice processing, expense tracking, and meticulous record-keeping for both brands.

Dr Lola Day
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Executive & Operations Assistant

Remote

Summary

Provided executive and operations assistance, managing communications, scheduling, and information flow for a founder.

Highlights

Managed complex inbox organization, systematically processing over 100 weekly emails through categorization and prioritization for optimal efficiency.

Coordinated podcast recordings, interviews, and coaching calls across multiple time zones, achieving 100% conflict-free scheduling.

Orchestrated comprehensive stakeholder follow-up, ensuring timely responses and fostering strong professional relationships.

Developed standardized email templates for diverse scenarios, including partnership outreach, podcast invitations, and client follow-ups, enhancing communication efficiency.

Enhanced communication consistency across all channels by developing and implementing standardized templates and style guidelines.

LollieTasking
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Operations & Growth Assistant

Remote

Summary

Supported operational efficiency and growth initiatives, streamlining digital asset management and process documentation.

Highlights

Led a comprehensive audit and reorganization of over 200 digital files, significantly improving team search efficiency and file accessibility.

Implemented standardized file naming conventions, folder structures, and organization protocols, ensuring consistent and efficient digital asset management.

Identified and documented critical workflow gaps, proposing and implementing recommendations that led to significant process improvements.

Proactively identified and resolved operational bottlenecks, implementing quick fixes that streamlined day-to-day tasks and improved efficiency.

Damilola Olaniyi – Author
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Content & Operations Support

Remote

Summary

Provided content and operational support, enhancing brand visibility and digital asset management for an author.

Highlights

Authored LinkedIn long-form posts, enhancing brand voice consistency and driving increased audience engagement.

Edited over 30 videos, ensuring high-quality storytelling, precise subtitles, optimal formatting, and platform-specific optimization.

Managed comprehensive editorial calendars, posting schedules, and content pipelines across diverse platforms to ensure consistent content delivery.

Significantly improved brand cohesion, increased content frequency, and optimized digital organization, enhancing overall online presence.

Circle Finance
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Operations Executive Assistant to CEO

Remote

Summary

Served as Operations Executive Assistant to the CEO of a finance company, establishing operational structures, managing compliance, and leading end-to-end recruitment.

Highlights

Designed and implemented robust internal structures, defining departmental organization, reporting lines, and communication protocols for enhanced operational clarity.

Provided critical support for compliance processes, including regulatory reporting, documentation management, and audit coordination, ensuring adherence to standards.

Led full-cycle recruitment for multiple positions, from drafting job descriptions and sourcing candidates via LinkedIn to screening applications and coordinating interviews.

Created and implemented a comprehensive onboarding process, including orientation schedules, training plans, tool access setup, and team introductions, for new hires.

Managed the CEO's intricate schedule, coordinating 15-25 weekly meetings, including board meetings, stakeholder calls, and external engagements.

Developed and maintained comprehensive SOPs, administrative policies, process maps, and operational guidelines, improving consistency and efficiency.

Languages

English

Education

HEGT University (Haute École de Gestion et de Technologie)

Degree

Business Administration

Certificates

Growth Talent Accelerator Programme (GTAP)

Issued By

alGROWithm's

Professional Diploma of Virtual Executive Assistant

Issued By

MTF Institute of Management, Technology and Finance (Udemy)

Executive Diploma in Marketing Management

Issued By

MTF Institute of Management, Technology and Finance (Udemy)