About
Dynamic and client-focused professional with a unique blend of expertise in UI/UX design, customer experience, and project coordination. Proven ability to enhance user satisfaction, streamline operations, and drive impactful contributions through strong communication, problem-solving, and organizational skills. Eager to leverage a diverse skill set in fast-paced environments to achieve strategic business objectives.
Volunteer
Crowdsdoings Systemic Change Efforts
|Project Manager
Summary
Led and coordinated initiatives focused on systemic change and community impact.
Highlights
Managed and co-coordinated multiple projects focused on systemic change, achieving measurable community impact and driving project objectives.
Slots Humanitarian Initiative
|Team Member
Summary
Contributed as a team member to humanitarian initiatives, supporting community welfare.
Highlights
Supported various humanitarian projects, contributing to community welfare and organizational goals.
Education
University of Nigeria, Nsukka (UNN)
Bachelor's Degree (BSc)
Geology
Languages
English
Fluent
Work
Vephla University
|UI/UX Intern
Summary
Gained practical experience in user interface and user experience design within a university setting, contributing to real-world application development.
Highlights
Contributed to the design of user-friendly interfaces for web and mobile applications, enhancing usability and accessibility.
Developed detailed wireframes, interactive prototypes, and high-fidelity mockups utilizing Figma and Adobe XD.
Partnered with development teams to ensure seamless integration of UI/UX designs, facilitating efficient project execution and adherence to specifications.
Provided constructive feedback and strategic suggestions, leading to improvements in the overall design workflow efficiency.
Abuja Clinics
|Client Service Officer
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Summary
Managed patient services and administrative operations in a fast-paced clinical environment, ensuring high levels of patient satisfaction and operational efficiency.
Highlights
Educated over 50 patients daily on hospital services, medical procedures, and comprehensive insurance options, improving clarity and reducing inquiries.
Managed and resolved diverse patient inquiries, including urgent situations, and effectively assisted with emergency protocols.
Maintained meticulous electronic health records (EHRs) and ensured 100% billing accuracy, reducing discrepancies and improving revenue cycle management.
Clearly explained complex billing statements, treatment costs, and flexible payment options to patients, enhancing financial transparency and trust.
Collaborated cross-functionally with billing departments to swiftly resolve complex billing inquiries and issues, enhancing patient satisfaction and reducing escalations.
Streamlined patient registration processes and meticulously verified insurance coverage, reducing patient wait times by 15% and ensuring smooth admissions.
Petroleum Training Institute
|Human Resource Graduate Trainee
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Summary
Supported HR operations and administrative functions within a large training institution, contributing to efficient departmental workflows.
Highlights
Provided comprehensive administrative support to the HR department, managing documentation and scheduling appointments for a team of 10+ professionals.
Efficiently managed HR correspondence and maintained organized record-keeping systems, ensuring data integrity and quick retrieval.
Coordinated logistical support for HR meetings and training sessions, ensuring smooth execution for up to 50 participants.
Eyewise Clinic
|Customer Service and Sales Representative
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Summary
Served as a key point of contact for patients, managing front desk operations and driving sales growth in a clinical setting.
Highlights
Managed comprehensive front desk operations, including patient check-in, scheduling, and registration for a busy clinic.
Addressed patient inquiries across multiple channels (phone, email, chat) with a focus on timely and accurate information delivery.
Successfully resolved customer complaints and escalated issues, maintaining a 95% resolution rate and enhancing patient satisfaction.
Managed and optimized patient appointment scheduling, maintaining accurate calendars for 5+ practitioners.
Ensured the meticulous management and strict confidentiality of medical records, adhering to privacy regulations.
Spearheaded targeted advertising efforts that resulted in a 10% increase in customer influx and a 30% growth in sales revenue.
Actively supported marketing initiatives and cultivated positive customer relationships, contributing to brand loyalty.
Oracle Chambers
|Customer Service Intern
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Summary
Gained foundational customer service experience in a legal environment, focusing on client interaction and administrative support.
Highlights
Participated in monthly status meetings, tracking customer inquiries and issue resolutions, consistently exceeding service level agreements by 10%.
Developed and maintained a comprehensive customer database, improving client interaction management and enabling 20% faster response times to inquiries.
Produced and distributed detailed meeting agendas for cross-functional teams, enhancing communication and collaboration by 15% and improving overall customer experience.
Certificates
Product Management
Issued By
Udemy
Virtual Assistant
Issued By
Udemy
Human Resource Management
Issued By
Skillsedge Consulting Limited Abuja
Project Management
Issued By
Skillsedge Consulting Limited Abuja
Customer Service and Relationship Management
Issued By
Skillsedge Consulting Limited Abuja
Google Project Management
Issued By
Coursera (Google)
UI/UX Design Program
Issued By
Vephla Institution
Skills
Technical Skills
Database Management, Data Entry, Microsoft Suite, Email Management, Email Marketing, Figma, Adobe Photoshop, UI/UX Design, Wireframing, Prototyping, Mockups, Electronic Health Records (EHR), Customer Database Management.
Soft Skills
Active Listening, Multifaceted Operations, Interpersonal Communication, Conflict Resolution, Fast-Paced Environment Adaptation, Prioritization, Organizational Skills, Time Management, Teamwork, Empathy, Problem-Solving, Client Relations.