About
Highly versatile professional with 3+ years of experience in administrative and customer support, adept at optimizing daily operations and enhancing client satisfaction. Proven content writer and editor with over 5 years of experience, specializing in creating engaging, SEO-optimized content across diverse platforms. Combines strong organizational skills with digital fluency to streamline workflows and drive impactful results in dynamic environments.
Work
Multiple Clients
|Customer Support Representative
Remote
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Summary
Provided empathetic customer support and efficient client issue resolution across multiple platforms for diverse clients.
Highlights
Managed customer inquiries across email and chat platforms, utilizing Gmail, Outlook, and Google Workspace to ensure timely responses.
Resolved complex client issues effectively and empathetically, consistently improving customer satisfaction scores.
Scheduled client calls, conducted follow-ups with leads, and meticulously documented all interactions for comprehensive record-keeping.
Developed internal response templates and comprehensive how-to guides, enhancing support team efficiency and consistency.
Nigerian Heritage Project
|Data Collector
Abuja, Nigeria
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Summary
Collected and organized cultural data for the Nigerian Heritage Project, focusing on preservation and digital archiving.
Highlights
Systematically collected and organized cultural data to support a critical heritage preservation initiative.
Digitally archived media and structured records, ensuring accessibility and long-term preservation of cultural assets.
BitWriters
|Operations and Admin Support (Temp. Project Support)
Abuja, Nigeria
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Summary
Provided critical operational and administrative support for a Bitcoin awareness initiative, coordinating communications and logistics.
Highlights
Delivered essential operational and administrative support, ensuring the smooth execution of a Bitcoin awareness initiative.
Coordinated team communications and managed email sign-ups for events, supporting pre-event logistics planning.
Facilitated volunteer coordination and comprehensive documentation for the 'Bitcoin Pizza Day' on-ground event in Jos.
Developed post-event reports and meticulously tracked tasks using Trello and Google Sheets to monitor project progress.
NASS (National Assembly of Nigeria)
|Contract Project Support
Abuja, Nigeria
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Summary
Provided project support for a nationwide museum initiative at NASS, focusing on digital content and data collection.
Highlights
Supported a nationwide museum initiative by assisting with QR code setup, digital content uploads, and comprehensive data collection.
VICOMMA
|Virtual Assistant
Remote, USA
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Summary
Delivered comprehensive administrative, content, and social media support for VICOMMA, optimizing operations and enhancing online engagement.
Highlights
Streamlined daily operations by managing inbox, scheduling, and coordinating tasks, enhancing efficiency and workflow.
Produced professional reports and compelling presentation slides using Google Slides and Docs for key stakeholders.
Managed and published social media content via Buffer, developing branded graphics with Canva to boost brand presence.
Developed and managed a content calendar, significantly improving online engagement and content consistency.
Collaborated with an SEO expert on blog revamp initiatives, successfully increasing content visibility and organic reach.
Techshure
|Content Writer, Editor and Publisher
Lagos, Nigeria
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Summary
Published, edited, and optimized daily web content for Techshure, focusing on SEO and content distribution strategies.
Highlights
Published daily web content on WordPress, applying SEO best practices to maximize search visibility and organic traffic.
Optimized and edited existing content, significantly improving visibility and overall performance metrics.
Coordinated with the design team to integrate graphics seamlessly with articles, enhancing visual appeal and user experience.
Directed content distribution strategies across LinkedIn and Facebook, expanding audience reach and engagement.
Makeoverarena
|Content Writer and Editor
Ughelli, Delta State, Nigeria
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Summary
Produced and refined daily content for Makeoverarena, aligning articles with audience needs and brand voice.
Highlights
Authored daily articles based on thorough research into audience needs and trending topics, driving consistent engagement.
Enhanced content quality and relevance by editing and refreshing a substantial volume of older articles.
Partnered with editorial teams to ensure consistent writing style and strong brand voice across all content.
Volunteer
YAESHI
|Ambassador
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Summary
Coordinated youth-led initiatives for YAESHI, driving awareness and action against environmental pollution.
Highlights
Collaborated with fellow ambassadors to raise environmental awareness and lead youth-driven initiatives, promoting sustainable practices.
Education
Federal Polytechnic Bida
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Higher National Diploma
Mass Communication
Languages
Ijaw/Izon
English
German
Certificates
Virtual Assistant Certification
Issued By
ALX Africa
Full Stack Software Engineering (Front-End Specialization)
Issued By
ALX Africa
Skills
Collaboration & Productivity Tools
Meeting Coordination, Google Workspace, Gmail, Outlook, Google Slides, Google Docs, Google Sheets, Microsoft Office Suite.
Documentation & Reporting
Documentation, Report Preparation, Presentation Development, Record Management.
Data Management
Data Entry, Data Collection, Data Archiving, Trello, Google Sheets.
Project & Task Management
Trello, Asana, Slack, WhatsApp, Task Coordination, Project Support.
Communication
Client Communication, Team Communication, Interpersonal Communication, Email & Calendar Management.
Attention to Detail
Accuracy, Precision, Quality Assurance.
Problem Solving
Resourcefulness, Adaptability, Solution-Oriented.
Content Creation & SEO
Content Writing, Content Editing, SEO Optimization, WordPress, Content Calendar Management, Blog Revamp, Digital Content Uploads.
Social Media Management
Social Media Content Scheduling, Buffer, Canva, LinkedIn, Facebook.
Customer Support
Client Issue Resolution, Empathetic Support, Response Template Creation, How-to Guides.
Event Logistics
Pre-event Planning, Volunteer Coordination, QR Code Setup.
Interests
Pets
Cats, Dogs.
Hobbies
Reading, Art, Drawing.
Environment
Nature, Environment Health.