Leadership as a Tool to Achieve Organisational Goals
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Summary
Comprehensive project work conducted for the Chartered Institute of Administration, exploring the critical role of leadership in driving organizational success and goal attainment.
Highly accomplished and results-driven professional with over 15 years of progressive experience across operations, human resources, sales & marketing, and financial administration. Proven ability to optimize contract management, drive HR strategies, and enhance business development, consistently exceeding organizational goals and fostering a high-performance culture. Seeking to leverage diverse expertise to lead strategic initiatives and deliver significant impact in a dynamic leadership role.
Support Services Contract Manager
Lagos, Lagos State, Nigeria
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Summary
Manages and optimizes client contracts and support services staff, ensuring high client satisfaction and efficient operational delivery.
Highlights
Cultivated strong client relationships, managing multiple contracts to consistently exceed expectations and drive business retention.
Directed full-lifecycle recruitment, onboarding, and placement of support services staff, aligning talent acquisition with client manpower requirements.
Administered monthly contract schedules and billing processes, ensuring accurate invoicing and timely submission to clients.
Managed comprehensive payroll administration for support services staff, ensuring accurate and timely compensation across assigned contracts.
Enhanced staff welfare programs and promptly resolved employee complaints, fostering a supportive and productive work environment.
Executed precise salary computations and online payments for staff, ensuring 100% payment accuracy and timely disbursement.
Developed and maintained robust documentation and filing systems for staff information, improving data retrieval efficiency.
Facilitated effective communication with client representatives, resolving contract and staff-related issues to maintain operational harmony.
Human Resources Manager
Lagos, Lagos State, Nigeria
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Summary
Managed comprehensive human resources functions, including workforce planning, talent acquisition, training, and employee relations for a hotel environment.
Highlights
Streamlined hotel work structures by updating job requirements and descriptions across all positions, enhancing organizational clarity and efficiency.
Orchestrated full-cycle talent management, including recruitment, selection, orientation, coaching, and training for all hotel staff.
Developed and delivered robust induction, orientation, and training programs for new hires, ensuring rapid integration and productivity.
Led conflict resolution efforts and ensured 100% compliance with employment laws and regulations, mitigating legal risks for the hotel.
Coordinated and oversaw all staff training and development programs, fostering continuous professional growth and skill enhancement.
Collaborated with hotel management to design and implement equitable compensation and incentive structures, improving staff retention and motivation.
Maintained meticulous historical Human Resources records through a proper filing system, ensuring accurate and prompt information retrieval.
Head; Sales & Marketing
Lagos, Lagos State, Nigeria
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Summary
Spearheaded sales and marketing strategies, driving revenue growth, market penetration, and customer acquisition for the hotel.
Highlights
Developed and executed strategic and operational sales and marketing plans, achieving key hotel objectives and market share growth.
Managed the recruitment, training, and performance of sales and marketing teams, enhancing team capabilities and sales effectiveness.
Achieved financial objectives by accurately forecasting sales requirements, managing budgets, analyzing variances, and implementing corrective measures.
Identified and capitalized on market opportunities by analyzing customer needs, competitor landscapes, and developing targeted marketing strategies.
Enhanced product and service marketability and profitability through strategic development and improved service delivery.
Successfully negotiated and closed profitable business deals with clients, contributing directly to hotel revenue generation.
Expanded customer base by acquiring new clients and nurturing existing relationships, driving sustainable business growth.
Business Development Officer
Lagos, Lagos State, Nigeria
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Summary
Identified and developed viable business opportunities, analyzing market strategies and financial capabilities to drive organizational growth.
Highlights
Proactively identified and explored potential viable business opportunities, aligning with organizational growth objectives.
Conducted comprehensive screening of potential business deals, evaluating marketing strategies, financial viability, and resolving internal priorities.
Cultivated and sustained strong business relationships with key partners and clients, fostering collaborative growth and expanding networks.
Developed effective negotiation strategies and integrated contract requirements to achieve mutually beneficial outcomes.
Identified and assessed inherent business risks, recommending proactive mitigation strategies to safeguard organizational interests.
Successfully closed new business deals, coordinating seamless contract integration with operational teams to ensure smooth execution.
Head, Accounts/ Admin
Lagos, Lagos State, Nigeria
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Summary
Directed accounting and administrative functions, ensuring regulatory compliance, financial integrity, and efficient resource deployment.
Highlights
Ensured 100% compliance with Central Bank of Nigeria (CBN) policies and financial regulations, minimizing regulatory risks.
Maintained rigorous adherence to professional accounting and financial management standards, upholding financial integrity.
Reviewed and enhanced accounting and financial reporting systems, ensuring full compliance with established accounting standards.
Supervised and coordinated accounting staff across head office and branches, ensuring consistent application of proper accounting standards.
Guaranteed the reliability and integrity of financial management information systems and reports, providing accurate data for decision-making.
Supervised treasury and cash flow operations, optimizing resource deployment for cost-effectiveness and efficiency.
Ensured timely payment compliance for annual CBN license renewals and monthly BDC Association subscriptions.
Managed external audit processes, overseeing the compilation and successful completion of statutory audits.
Accounts Officer
Lagos, Lagos State, Nigeria
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Summary
Managed daily financial transactions, payroll computations, and maintained accurate accounting records in compliance with standard principles.
Highlights
Maintained accurate daily recording and balancing of all financial transactions, ensuring data integrity and reconciliation.
Computed staff payroll accurately and maintained strict confidentiality of all payroll information.
Ensured all accounting information was properly recorded and securely maintained, facilitating audit readiness.
Administered timely and accurate salary payments and payslip distribution to all staff.
Adhered to Standard Accounting Principles, ensuring full compliance in all financial operations.
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MBA (In view)
Business Administration
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B.Sc (Hons)
Business Administration
Grade: 2nd Class Lower
Issued By
Chartered Institute of Administration
Issued By
Chartered Institute of Administration
Issued By
Chartered Institute of Administration
Contract Management, Human Resources Management, Operations Management, Team Leadership, Conflict Resolution, Strategic Planning, Performance Management, Staff Training & Development.
Business Development, Client Relationship Management, Sales Strategy, Market Analysis, Negotiation, Revenue Growth, Account Management.
Financial Administration, Payroll Management, Budget Management, Regulatory Compliance (CBN), Financial Reporting, Asset Management, Logistics, Data Documentation & Retrieval, Accounting Standards.
Microsoft Office Suite (Word, Excel, PowerPoint), Human Manager, D-Track Applications.
Analytical Thinking, Problem Solving, Communication, Interpersonal Skills, Self-Motivation, Adaptability, Integrity, Results-Oriented.
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Summary
Comprehensive project work conducted for the Chartered Institute of Administration, exploring the critical role of leadership in driving organizational success and goal attainment.
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Summary
B.Sc Research Work investigating the impact of financial incentives on labor efficiency and productivity within an organizational context.