About
Results-driven professional with 6+ years in business development, complemented by an MBA and experience in high-volume HR operations at Amazon. Proven ability to drive revenue growth, optimize processes, and manage complex stakeholder environments. Seeking to leverage strategic acumen and operational leadership skills to excel in a challenging leadership role.
Work
Seattle, WA, US
→
Summary
Manages high-volume HR voice operations, resolving complex employee inquiries and contributing to service delivery excellence within a dynamic global organization.
Highlights
Resolved an average of 80+ complex employee inquiries daily, maintaining a 95% first-contact resolution rate and exceeding service level agreements by 15%.
Identified and escalated critical operational gaps, leading to the implementation of new documentation standards that reduced query resolution time by 10%.
Collaborated cross-functionally with HR Shared Services and Payroll teams to streamline information flow, improving data accuracy and reducing processing errors by 5%.
Contributed to a team responsible for handling over 1,000 weekly employee interactions, consistently achieving top 5% in quality assurance scores.
City, State, Region, US
→
Summary
Drove significant revenue growth and market expansion through strategic client acquisition and relationship management in a non-IT industry.
Highlights
Exceeded annual sales targets by an average of 20% over 5 years, contributing to a 30% increase in regional market share.
Secured and managed key accounts generating over $5M in annual recurring revenue, fostering long-term client relationships and repeat business.
Developed and executed comprehensive market entry strategies for new product lines, resulting in a 15% increase in customer base within the first year.
Negotiated and closed 50+ high-value contracts, optimizing terms to achieve a 10% improvement in profit margins.
Mentored and onboarded junior sales associates, improving team productivity by 25% and ensuring consistent adherence to sales best practices.
Languages
English
Skills
Business Development
Sales Strategy, Market Analysis, Client Relationship Management, Revenue Generation, Negotiation, Strategic Partnerships, Lead Generation, CRM Software.
Operations Management
Process Improvement, Operational Efficiency, Service Level Agreements (SLAs), Data Analysis, Problem Solving, Quality Assurance, HR Systems, Compliance.
Leadership & Strategy
Strategic Planning, Cross-functional Collaboration, Team Leadership, Stakeholder Management, Business Acumen, Decision Making, Change Management, Performance Management.
Soft Skills
Communication, Active Listening, Problem Resolution, Adaptability, Customer Service, Mentoring, Analytical Thinking.