GABRIEL OLUWAGBENGA JOEL
IT Support Officer | UI/UX Designer
Lagos, NG.About
Detail-oriented IT Support Officer and UI/UX Designer with proven expertise in healthcare IT systems, application management, and multimedia content creation. Over a year of experience supporting EMR, HRIS, and Odoo, enhancing system workflows and user experiences. Combines strong technical proficiency with creative skills in UI/UX design, graphic design, and video editing to deliver efficient IT solutions and engaging digital platforms.
Work
Safe-Guard
|UI/UX Designer
Lagos, Lagos, Nigeria
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Summary
Led UI/UX design and provided technical support for Safe-Guard's enterprise applications, driving the development and deployment of their in-house Electronic Medical Record system.
Highlights
Provided comprehensive technical support for critical enterprise applications, including the EMR system, ensuring seamless operation and user satisfaction.
Led the full lifecycle development and deployment of an in-house Electronic Medical Record (EMR) system, enhancing internal healthcare processes.
Designed intuitive mobile and web user interfaces for Safe-Guard, improving user experience and accessibility across digital platforms.
Developed and maintained robust UI/UX designs for various digital platforms and internal applications, ensuring consistency and usability.
Oracle Loan Company
|UI/UX Designer
Lagos, Lagos, Nigeria
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Summary
Spearheaded UI/UX design and technical support for Oracle Loan Company's core application, driving the development and deployment of their mobile and web loan platform.
Highlights
Delivered technical support for critical enterprise applications, specifically the loan app, ensuring high availability and user satisfaction.
Led the development and deployment of the mobile and web loan application, significantly enhancing product functionality and market reach.
Designed responsive mobile and web user interfaces for Oracle's loan platform, optimizing user experience and engagement.
Redeemers Health Village
|IT Support Officer
Ogun State, Ogun, Nigeria
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Summary
Provided comprehensive IT support and UI/UX design for Redeemers Health Village, managing critical enterprise applications, network infrastructure, and multimedia content creation.
Highlights
Delivered technical support for key enterprise applications including EMR, HRIS, and Odoo, ensuring operational continuity for healthcare services.
Managed local network infrastructure, performed hardware diagnostics, and conducted system troubleshooting, minimizing downtime and optimizing performance.
Developed and maintained UI/UX designs for digital platforms and in-house applications, enhancing user engagement and system usability.
Created diverse media content, including posters, videos, and event coverage, for hospital use, supporting communication and outreach initiatives.
Collaborated cross-functionally to deliver IT-related training and system onboarding, improving user proficiency and adoption across departments.
Overflow Executive Chalet
|Front Desk
Lagos, Lagos, Nigeria
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Summary
Managed front desk operations at Overflow Executive Chalet, ensuring exceptional guest experiences and efficient administrative processes.
Highlights
Managed guest check-ins and check-outs, handling reservations and inquiries to ensure smooth operations and guest satisfaction.
Resolved guest issues and complaints promptly, maintaining high levels of customer satisfaction and positive reviews.
Coordinated effectively with housekeeping and other departments to ensure timely service delivery and optimal guest comfort.
Processed payments and maintained accurate records, contributing to efficient financial management and operational transparency.
Redeemer's High School (NYSC)
|Subject Teacher
Lagos, Lagos, Nigeria
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Summary
Educated students as a Subject Teacher at Redeemer's High School during national service, developing engaging curriculum and fostering a positive learning environment.
Highlights
Developed and delivered engaging lesson plans for various subjects, improving student comprehension and academic performance.
Managed classroom activities and student behavior, fostering a disciplined and productive learning environment for up to 30 students.
Evaluated student progress through assignments and exams, providing constructive feedback to support individual development.
Collaborated with fellow educators on curriculum development and extracurricular activities, enhancing the overall educational experience.
Redeemer's University International Model United Nations
|Logistics Assistant
Ede, Osun, Nigeria
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Summary
Provided critical logistics support for Redeemer's University International Model United Nations, ensuring successful event execution and participant satisfaction.
Highlights
Coordinated logistical arrangements for the Model UN conference, including venue setup, materials distribution, and transportation for over 200 participants.
Managed inventory and procurement of event supplies, ensuring availability and cost-effectiveness within a tight budget.
Assisted with participant registration and information dissemination, streamlining event flow for hundreds of attendees.
Collaborated with event organizers to troubleshoot issues, contributing to the seamless execution of a major academic event.
Open Heavens International Centre
|Tour Guide | Social Media Assistant | Photographer
Lagos, Lagos, Nigeria
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Summary
Guided tours, managed social media, and provided photography services for Open Heavens International Centre, enhancing visitor engagement and digital presence.
Highlights
Conducted engaging tours for visitors, providing informative commentary and ensuring a positive experience for groups of up to 50 individuals.
Managed social media content creation and scheduling, increasing online engagement and brand visibility by 20%.
Captured high-quality photographs for events and promotional materials, supporting marketing initiatives and public relations.
Assisted with visitor inquiries and operational logistics, contributing to smooth daily operations and positive visitor feedback.
Education
Redeemer's University
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Bachelor of Arts
History and International Studies
Certificates
UI/UX Design
Issued By
Udemy
National Youth Service Certificate (NYSC)
Issued By
Government of Nigeria
Advance Microsoft Excel
Issued By
New Horizon Computer Learning Center
CompTIA Project+
Issued By
New Horizon Computer Learning Center
Customer Relationship Management
Issued By
New Horizon Computer Learning Center
Skills
IT Support & Administration
IT Support, Troubleshooting, Network & Hardware Support, System Troubleshooting, Windows Server, Networking Tools, EMR & HRIS Management, Odoo ERP Administration, Application Development & Maintenance, System Onboarding, IT Training.
UI/UX Design & Development
UI/UX Design, Figma, Adobe XD, Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, Adobe After Effects, Canva, HTML, CSS, JavaScript, React, Git, Web Design, Mobile Interface Design, Digital Platform Design.
Multimedia & Content Creation
Media Content Creation, Graphic Design, Video Editing, Photography, Cinematography, OBS Studio, Digital Marketing, Brand Development.
Project & Operations Management
Project Management, Operations Management, Coordination, Strategic Planning, Problem Solving, Critical Thinking, Decision Making, Multitasking, Relationship Management, Stakeholder Management.
Enterprise Software
Odoo, Microsoft Office Suite, Google Workspace, EMR Systems, HRIS.