ODEYEMI GABRIEL TOMIWA
Results-driven Science and Laboratory Technology Professional
Abeokuta, NG.About
Results-driven Science and Laboratory Technology professional with diverse experience spanning IT infrastructure management, customer service excellence, and administrative operations. Proven ability to optimize systems, enhance user satisfaction, and improve data integrity. Adept at problem-solving, team collaboration, and process improvement, with a strong foundation in digital marketing and customer relations. Seeking to leverage a versatile skill set to drive impact and growth in a dynamic organization.
Work
Summary
Managed and maintained robust IT infrastructure to ensure optimal system efficiency and operational continuity.
Highlights
Managed comprehensive IT infrastructure, optimizing system efficiency and reliability for critical business operations.
Provided expert technical support, resolving complex IT-related issues promptly to minimize downtime and enhance user productivity.
Implemented and maintained robust cybersecurity measures, safeguarding sensitive data and ensuring data integrity across all systems.
Summary
Delivered exceptional customer support and managed diverse interactions to enhance service quality.
Highlights
Delivered top-tier customer support, efficiently resolving diverse inquiries and achieving high satisfaction rates.
Managed high-volume customer interactions across multiple communication channels, enhancing communication consistency and service quality.
Contributed to team development by assisting in the training of new customer service representatives, improving onboarding efficiency and team performance.
Summary
Supported laboratory operations and maintained accurate records for diagnostic processes.
Highlights
Supported laboratory operations by assisting with critical procedures and accurate sample analysis, contributing to reliable diagnostic outcomes.
Ensured data integrity by meticulously maintaining accurate records of laboratory results, facilitating efficient reporting and compliance.
Collaborated effectively with senior lab technicians, providing essential support for daily operations and workflow optimization.
Summary
Streamlined administrative functions and managed official communications for church administration.
Highlights
Streamlined administrative operations by managing all correspondence and scheduling for church leadership, improving organizational flow and responsiveness.
Developed and maintained an efficient digital and physical filing system, enhancing record accessibility and data security.
Coordinated meetings and prepared comprehensive reports, ensuring effective communication and informed decision-making for church activities.
Summary
Provided key administrative and research support for consultancy projects.
Highlights
Provided key administrative and research support, contributing to project efficiency and data collection accuracy.
Conducted data analysis and prepared insightful reports, supporting strategic recommendations for clients.
Summary
Developed and delivered engaging lesson plans, fostering student academic growth.
Highlights
Designed and delivered engaging lesson plans for primary school subjects, fostering a positive and interactive learning environment.
Monitored and assessed student progress, providing constructive feedback to facilitate academic growth and address individual learning needs.
Summary
Drove product sales and managed inventory to ensure consistent product availability.
Highlights
Successfully promoted and sold bottled beverages to customers, consistently meeting sales targets and expanding customer reach.
Managed product inventory and coordinated timely restocking, ensuring continuous product availability and minimizing stockouts.
Education
Skills
IT Support & Infrastructure Management
IT Support, Troubleshooting, System Efficiency, Technical Support, Data Integrity, Cybersecurity Measures.
Customer Service & Communication
Customer Support, Inquiry Resolution, Customer Relations, Multi-channel Communication, Team Training, Client Interaction.
Laboratory Procedures & Documentation
Laboratory Analysis, Sample Analysis, Record Keeping, Data Accuracy, Laboratory Operations.
Digital Marketing & Content Creation
Digital Marketing, Content Creation, Marketing Strategy.
Administrative & Operational Support
Administrative Tasks, Correspondence Management, Scheduling, Filing Systems, Report Preparation, Office Coordination, Inventory Management.
Problem-Solving & Process Improvement
Problem Solving, Process Improvement, Workflow Optimization.
Team Collaboration & Leadership
Team Collaboration, Mentorship, Training.
Time Management & Multitasking
Time Management, Multitasking, Efficiency.