Gasper Chan
Senior Product Designer
New York, US.About
Highly accomplished Senior Product Designer with over 8 years of experience driving impactful user experience and product strategy across healthcare and technology sectors. Proven ability to lead end-to-end design processes, optimize complex workflows, and deliver measurable business outcomes, including significant revenue generation, efficiency gains, and enhanced user satisfaction. Adept at leveraging data-driven insights to launch innovative solutions that address critical user needs and support global growth initiatives.
Work
Spring Health
|Senior Product Designer
New York, NY, US
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Summary
Leading product design initiatives to enhance provider experience and operational efficiency within a healthcare technology platform, driving significant improvements in engagement and workflow optimization.
Highlights
Spearheaded the launch of a new provider homepage, significantly increasing schedule updates by 27% and reducing missed appointments by 21% by streamlining key actions and integrating scalable announcement systems.
Reimagined core scheduling workflows, directly embedding editable availability into the calendar, which enhanced customer satisfaction and improved usability scores (SUS/CSAT).
Defined and launched a mobile experience for clinicians, extending scheduling and messaging capabilities on-the-go, leading to an early adoption rate of 2-6% higher usage and a 19% increase in messages sent.
Flatiron Health
|Senior Product Designer
New York, NY, US
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Summary
Directed research and design for critical data generation tools and operational workflows, significantly impacting revenue and efficiency for clinical data teams.
Highlights
Spearheaded end-to-end research and design for a data generation tooling ecosystem, reducing project timelines and enabling over $100 million in new revenue opportunities.
Designed and implemented self-service internal tools, empowering clinical data teams to work more independently and saving hundreds of valuable engineering hours annually.
Developed and deployed a scalable workflow for offshore data operations, ensuring compliance, supporting global expansion, and generating over $5 million in annual savings.
Flatiron Health
|Product Designer
New York, NY, US
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Summary
Developed and optimized critical internal tools and educational programs to enhance design processes and improve forecast accuracy for project scoping.
Highlights
Crafted an end-to-end demand forecasting tool, significantly improving forecast accuracy and reducing user time spent on project scoping and forecast generation.
Led "Figmaversity" training sessions, educating Flatiron designers on Figma best practices and fostering skill development within the team.
WordStream
|UX Designer
Boston, MA, US
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Summary
Led the end-to-end UX design process for a strategic advertising framework and established lean research methodologies to streamline product development.
Highlights
Drove the end-to-end design process for the "Strategies" framework, providing long-term advertising guidance and enhancing customer value.
Established lean research processes, significantly streamlining design planning, documentation, and cross-functional socialization.
Carbonite
|UX Designer
Boston, MA, US
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Summary
Redesigned core mobile application features and customer support interfaces to boost user engagement and reduce operational costs.
Highlights
Led the comprehensive redesign of an Android SMS backup application from conception to launch, resulting in increased user engagement rates.
Collaborated with customer service to redesign the "Contact Support" webpage, effectively reducing call volume and lowering operational costs.
Acquia
|UX Intern
Boston, MA, US
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Summary
Executed the redesign of a customer-facing desktop application to improve feature discoverability and minimize information overload for Drupal site management.
Highlights
Executed the redesign of a customer-facing desktop application for Drupal site management, significantly improving the discoverability of key features and minimizing information overload.
Education
Northeastern University
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BS
Computer Science & Cognitive Psychology
Skills
Tools
Figma, ChatGPT, Cursor, Mixpanel, Miro.
Design
Product & UX Design, Visual Design, Interaction Design, Prototyping, Information Architecture.
Research
Usability Testing, User Interviews, Competitive Analysis, Heuristic Evaluation.