Godwin Gift Somtochukwu
Customer Support & Administrative Professional
Lagos, NG.About
Dynamic and results-oriented professional with emerging expertise in customer support and administrative management, adept at enhancing operational efficiency and fostering positive client relationships. Proven ability to streamline processes, resolve complex inquiries, and drive organizational goals through proactive communication and problem-solving. Eager to leverage strong interpersonal skills and a commitment to continuous development in a challenging role that contributes to company success.
Work
Zubby World Digital
|Customer Support Officer
Lagos, Lagos State, Nigeria
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Summary
Spearheaded customer engagement and issue resolution, ensuring high satisfaction and promoting product value within a digital environment.
Highlights
Provided comprehensive introductory information on products and services to prospective and new customers, facilitating smooth onboarding and understanding.
Resolved customer complaints and inquiries effectively, maintaining high levels of consumer satisfaction and loyalty through proactive engagement.
Conducted proactive follow-ups via phone and email with clients, identifying opportunities to enhance product/service satisfaction and retention.
Identified customer needs and effectively communicated additional product/service benefits, contributing to increased customer engagement and value.
Streamlined query resolution processes, determining the quickest and most effective solutions to improve customer service efficiency and response times.
Managed and escalated complex customer queries and concerns, collaborating with cross-functional teams to ensure timely and effective resolutions.
Troubleshot common product and service issues, minimizing customer disruption and enhancing overall user experience.
Collaborated effectively with a team of CSRs and other departments to develop comprehensive solutions for complex customer challenges.
T&T Culinary Services
|Office Secretary
Lagos, Lagos State, Nigeria
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Summary
Managed comprehensive administrative and front office operations, ensuring seamless daily functions and effective communication.
Highlights
Managed reception, efficiently greeting and directing visitors to appropriate departments, enhancing the professional office environment.
Handled a high volume of inbound calls and emails, promptly responding to inquiries and managing communication flow for optimal efficiency.
Coordinated meeting logistics, including booking rooms, setting up conference calls, and accurately recording minutes for key discussions.
Executed diverse administrative tasks, including systematic filing and photocopying, ensuring organized record management and accessibility.
Drafted professional correspondence, including emails, memos, and letters, maintaining clear and effective communication standards.
Developed and implemented improved office procedures and record systems, enhancing operational efficiency and document accessibility.
Managed accurate database entry and client files, ensuring data integrity and streamlined information retrieval.
Oversaw office supply inventory, optimizing stock levels and ensuring continuous availability for daily operations.
Education
ESCAE (Ecole superieure des sciences de commerce et d'administration Des Enterprise du Benin Republic)
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Bachelor's Degree
International Relations
Federal Government College, Ondo
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O-Level (WAEC)
General Studies
Languages
English
Skills
Customer Service
Customer Relationship Management (CRM), Complaint Resolution, Inquiry Handling, Client Follow-up, Product Information, Service Troubleshooting, Customer Satisfaction, Escalation Management.
Administrative Support
Office Management, Data Entry, Record Keeping, Document Management, Calendar Management, Meeting Coordination, Supply Chain Management, Financial Documentation.
Communication
Verbal Communication, Written Communication, Email Correspondence, Professional Communication, Active Listening, Interpersonal Skills, Cross-functional Communication.
Problem Solving
Issue Resolution, Troubleshooting, Conflict Resolution, Root Cause Analysis, Strategic Problem-Solving.
Organizational Skills
Time Management, Prioritization, Workflow Optimization, Task Management, Process Improvement, Attention to Detail.
Teamwork
Collaboration, Cross-functional Teamwork, Interdepartmental Coordination, Shared Goal Achievement.
Software Proficiency
Microsoft Office Suite, Database Management Systems.