EBAI-NDIP FAVOUR MABEN
Customer Service & Financial Operations Professional
Buea, CM.About
Customer-focused and highly reliable professional with foundational experience in financial operations and customer service. Adept at managing transactions, maintaining accuracy, and delivering exceptional client support in fast-paced environments. Eager to leverage strong communication, interpersonal skills, and a quick learning ability to contribute effectively to a dynamic team in a finance or customer-centric role.
Work
Mamfe, South-West, Cameroon
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Summary
Supported financial operations and record-keeping within a municipal finance department, gaining practical experience in public sector accounting.
Highlights
Assisted with data entry and reconciliation of financial records, contributing to accurate reporting and compliance.
Supported the preparation of financial documents and reports, ensuring adherence to departmental guidelines.
Gained hands-on experience with internal financial processes, contributing to the efficient flow of administrative tasks.
Mamfe, South-West, Cameroon
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Summary
Provided administrative and customer support within a cooperative credit union, focusing on member services and operational efficiency.
Highlights
Assisted members with routine inquiries and transaction processing, ensuring a positive and efficient service experience.
Supported front-desk operations, including document management and record organization.
Gained exposure to credit union operations, including basic financial product information and member account management.
Mamfe, South-West, Cameroon
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Summary
Managed all cash and electronic transactions, ensuring accurate financial processing and delivering exceptional customer service in a high-volume snack bar environment.
Highlights
Processed an average of 100+ daily transactions, maintaining 100% accuracy in cash handling and reconciliation.
Provided friendly and efficient service to numerous customers daily, resolving inquiries and enhancing the overall customer experience.
Managed daily cash register operations, including opening, closing, and balancing procedures, ensuring secure handling of funds.
Contributed to a fast-paced retail environment by efficiently processing orders and maintaining a clean, organized workspace.
Education
Languages
English
Skills
Customer Service
Client Relations, Service Delivery, Customer Satisfaction.
Financial Operations
Cash Handling, Transaction Processing, Reconciliation, Data Entry, Record Keeping.
Communication
Interpersonal Skills, Active Listening, Problem Solving.
Office Productivity
Microsoft Office Suite (inferred), Administrative Support.
Work Ethic
Reliability, Accuracy, Time Management, Adaptability, Quick Learning.