OAP for UNIMED Radio and OECS Online Radio
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Summary
Engaged as an On-Air Personality (OAP) for university and online radio stations, developing strong public speaking and interactive communication abilities.
About
Results-oriented Customer Service and Administrative Professional with a proven ability to excel in fast-paced environments. Leverages strong communication, problem-solving, and organizational skills to enhance client satisfaction and streamline operations. Eager to apply diverse experience, including public interaction and content creation, to drive positive outcomes and contribute to organizational success.
Work
Ashabi Wash Dry Cleaning Firm
|Customer Service Officer
Lagos, Nigeria
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Summary
Managed comprehensive customer interactions and operational support for a dry cleaning firm, ensuring high satisfaction and efficient service delivery.
Highlights
Managed a high volume of customer inquiries daily via phone and in-person, providing accurate information and enhancing client engagement.
Resolved customer complaints promptly and professionally, maintaining positive client relationships and contributing to service excellence.
Maintained meticulous records of orders and client information, ensuring data accuracy and supporting streamlined operational workflows.
Coordinated scheduling and follow-ups for services, significantly improving customer satisfaction and repeat business.
Choukmah Consulting Firm
|Secretary
Ondo, Nigeria
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Summary
Provided critical administrative and communication support to management, ensuring efficient office operations and organized information flow.
Highlights
Managed all incoming and outgoing correspondence, appointments, and client communications, ensuring timely and professional interactions.
Prepared essential reports and established organized filing systems, enhancing document retrieval efficiency and information accessibility.
Provided comprehensive day-to-day administrative support to management, contributing to improved operational efficiency and productivity.
UNIMED Teaching Hospital
|Hospital Support / Intern
Ondo, Nigeria
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Summary
Supported patient services and administrative functions within a hospital setting, facilitating smooth patient flow and record management.
Highlights
Assisted numerous patients with registration and basic inquiries, ensuring a smooth and efficient intake process.
Maintained accurate patient records, contributing to an organized departmental workflow and reliable data management.
Supported daily healthcare operations and patient interaction, gaining valuable practical experience in a clinical environment.
Education
University of Medical Sciences, Ondo
Ondo, Nigeria
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BSc
Anatomy
West Africa Senior School Certificate
Nigeria
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High School Diploma
General Studies
Languages
English
Yoruba
Certificates
Diploma in Customer Service
Issued By
Alison
NYSC Discharge Certificate
Issued By
National Youth Service Corps
Introduction to Project Management
Skills
Communication
Verbal Communication, Written Communication, Public Speaking, Client Interaction, Active Listening, Presentation Skills.
Problem Solving
Conflict Resolution, Issue Identification, Solution Implementation, Critical Thinking.
Customer Relationship Management
Customer Satisfaction, Client Retention, Service Excellence, Feedback Management.
Organizational Skills
Time Management, Task Prioritization, Record Keeping, Workflow Optimization, Appointment Scheduling.
Computer Proficiency
MS Office Suite, Email Systems, Data Entry, Digital Filing.
Teamwork & Adaptability
Collaboration, Cross-functional Teams, Flexibility, Interpersonal Skills.
Content Creation
Photography, Creative Communication, Digital Content.