OWOEYE GLORY SUCCESS

Customer Service & Administrative Professional

Igbogbo, Ikorodu, NG.

About

Results-oriented Customer Service and Administrative Professional with a proven ability to excel in fast-paced environments. Leverages strong communication, problem-solving, and organizational skills to enhance client satisfaction and streamline operations. Eager to apply diverse experience, including public interaction and content creation, to drive positive outcomes and contribute to organizational success.

Work

Ashabi Wash Dry Cleaning Firm

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Customer Service Officer

Lagos, , Nigeria

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Summary

Managed comprehensive customer interactions and operational support for a dry cleaning firm, ensuring high satisfaction and efficient service delivery.

Highlights

Managed a high volume of customer inquiries daily via phone and in-person, providing accurate information and enhancing client engagement.

Resolved customer complaints promptly and professionally, maintaining positive client relationships and contributing to service excellence.

Maintained meticulous records of orders and client information, ensuring data accuracy and supporting streamlined operational workflows.

Coordinated scheduling and follow-ups for services, significantly improving customer satisfaction and repeat business.

Choukmah Consulting Firm

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Secretary

Ondo, , Nigeria

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Summary

Provided critical administrative and communication support to management, ensuring efficient office operations and organized information flow.

Highlights

Managed all incoming and outgoing correspondence, appointments, and client communications, ensuring timely and professional interactions.

Prepared essential reports and established organized filing systems, enhancing document retrieval efficiency and information accessibility.

Provided comprehensive day-to-day administrative support to management, contributing to improved operational efficiency and productivity.

UNIMED Teaching Hospital

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Hospital Support / Intern

Ondo, , Nigeria

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Summary

Supported patient services and administrative functions within a hospital setting, facilitating smooth patient flow and record management.

Highlights

Assisted numerous patients with registration and basic inquiries, ensuring a smooth and efficient intake process.

Maintained accurate patient records, contributing to an organized departmental workflow and reliable data management.

Supported daily healthcare operations and patient interaction, gaining valuable practical experience in a clinical environment.

Education

University of Medical Sciences, Ondo

Ondo, , Nigeria
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BSc Anatomy Grade:

West Africa Senior School Certificate

, , Nigeria
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High School Diploma General Studies Grade:

Languages

English

Yoruba

Certificates

Diploma in Customer Service

Alison

NYSC Discharge Certificate

National Youth Service Corps

Introduction to Project Management

Skills

Communication

Verbal Communication, Written Communication, Public Speaking, Client Interaction, Active Listening, Presentation Skills.

Problem Solving

Conflict Resolution, Issue Identification, Solution Implementation, Critical Thinking.

Customer Relationship Management

Customer Satisfaction, Client Retention, Service Excellence, Feedback Management.

Organizational Skills

Time Management, Task Prioritization, Record Keeping, Workflow Optimization, Appointment Scheduling.

Computer Proficiency

MS Office Suite, Email Systems, Data Entry, Digital Filing.

Teamwork & Adaptability

Collaboration, Cross-functional Teams, Flexibility, Interpersonal Skills.

Content Creation

Photography, Creative Communication, Digital Content.

Projects

OAP for UNIMED Radio and OECS Online Radio

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Summary

Engaged as an On-Air Personality (OAP) for university and online radio stations, developing strong public speaking and interactive communication abilities.