Godswill Umoru

Delivered $120M in annual operational cost reduction (34% of $350M IT budget) through strategic vendor consolidation, AI-enabled automation, and process optimization.

Engineered and executed a $63M enterprise IT transformation program (infrastructure, applications, AI/automation) across 3-12 months with 100% objective completion and zero budget variance.

Spearheaded AI and Power Platform initiatives (PowerApps, Power Automate, Copilot, Copilot Cowork), digitizing 5 core workflows (field reporting, vendor onboarding, invoice processing, courier management, travel systems) and realizing $9M annual value by reducing manual processing by 50-70%.

Architected and deployed an enterprise reporting ecosystem (6+ Power BI dashboards) used by C-suite executives, reducing decision cycle time from 2 weeks to 3 days with minimal error.

Led multi-country technology expansion across 7 new entities (Côte d'Ivoire, Gabon, UK) with full IT infrastructure readiness, governance alignment, and zero implementation delays.

Architected and implemented comprehensive cybersecurity and governance frameworks (ISO 27001, NDPR compliance), reducing critical/high vulnerabilities and achieving 100% executive participation in 120+ employee awareness training.

Successfully activated Business Continuity/Disaster Recovery protocols during a critical primary datacenter fire, ensuring seamless failover to a secondary DC with zero data loss and business continuity.

Built and managed an IT leadership team with clear roles, performance tracking, and development plans.

Engineered and executed an enterprise IT transformation roadmap integrating infrastructure, applications, and data platforms with strategic business goals, achieving 45% cost savings through process automation, vendor consolidation, and operational efficiency improvements.

Designed enterprise monitoring and reporting frameworks, providing real-time operational and financial visibility, and institutionalizing structured reporting (weekly, monthly, quarterly) for data-driven executive decision-making.

Drove IT automation and process optimization initiatives leveraging ITSM best practices, improving SLA compliance to 98.7%, reducing incident resolution time (MTTR) by 35%, and enhancing service quality across all business units.

Led successful Business Continuity and Disaster Recovery activation during a critical primary datacenter fire, orchestrating seamless failover to a secondary datacenter with zero data loss and business downtime.

Architected and deployed hybrid cloud and hyperconverged infrastructure, improving scalability, operational resilience, and cost efficiency while reducing capex by 28%.

Strengthened service governance and an ITIL-based delivery model, enhancing vendor management across a multi-OEM ecosystem and improving contract terms and service quality accountability.

Implemented cybersecurity governance and ISO 27001 compliance, reducing critical/high vulnerabilities by 42% and establishing security incident protocols with defined MTTR metrics.

Led IT team scaling and organizational development, establishing performance management, capability development, and talent retention frameworks, achieving 96% team retention over a 2-year tenure.

Directed enterprise IT operations and governance strategy, ensuring alignment with strategic business and compliance priorities.

Implemented ISO 27001 and ISO 22301 frameworks, strengthening security, continuity, and compliance posture, and achieving SOC 2 Type II certification within 6 months.

Achieved 99.9% system availability, ensuring uninterrupted mission-critical business operations, and improving service delivery metrics and user satisfaction by 28%.

Enhanced ITIL-based service management processes, reducing incident backlogs by 35% and improving first-contact resolution rate to 82%.

Strengthened risk management and audit readiness, aligning with regulatory and global KPMG standards, and successfully passed internal and external compliance audits with zero findings.

Led enterprise cloud transformation programs (Azure, Microsoft 365, Intune), modernizing legacy infrastructure and enabling remote work capability supporting 45% workforce expansion.

Delivered digital workplace transformation, improving collaboration, productivity, and user experience, with an adoption rate reaching 96% within 8 months.

Managed enterprise applications portfolio (CRM, collaboration tools, business systems), ensuring optimal performance and user adoption, and implemented a governance framework reducing ad-hoc spending by 32%.

Strengthened endpoint management and security posture (device compliance, threat protection), reducing security incidents by 58% and improving patch compliance to 99.2%.

Supported IT scaling initiatives aligned with business growth and geographic expansion (5 new locations onboarded), ensuring infrastructure readiness and service continuity across all sites.

Managed enterprise network and infrastructure environments, ensuring reliability and performance, and improving system uptime to >98%.

Supported ERP and business systems adoption, contributing to early-stage digital transformation initiatives.

Strengthened network security and system administration practices, establishing foundational governance frameworks.