Luís Miguel Gonçalves
Multifaceted Service & Operations Professional
Viseu, PT.About
Highly versatile and results-oriented professional with comprehensive experience across hospitality, service, security, and digital media. Proven ability to deliver exceptional customer service, streamline operational workflows, and maintain rigorous safety standards. Adept at adapting to dynamic environments, collaborating effectively in teams, and committed to continuous professional development.
Work
Vanilla Brigade – Unipessoal, Lda
|Empregado de Bar
Viseu, Viseu, Portugal
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Summary
Managed comprehensive bar operations, delivering exceptional customer service and contributing to efficient daily workflows and inventory management for a vibrant establishment.
Highlights
Delivered exceptional customer service to an average of 50+ daily patrons, efficiently managing orders and enhancing guest satisfaction across bar and table service.
Expertly prepared a diverse range of beverages, including specialty coffees, cocktails (e.g., sangrias, caipirinhas), and appetizers, consistently maintaining high-volume service standards.
Ensured a pristine and organized bar environment by diligently adhering to strict hygiene protocols, contributing to a positive and safe customer experience.
Streamlined back-of-house operations by managing daily stock control, assisting kitchen staff, and performing dishwashing duties, optimizing workflow efficiency and supply readiness.
Education
Ensino Secundário
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High School Diploma (Nível 4)
General Studies
Languages
Portuguese
English
Skills
IT & Digital Proficiency
User-level IT, Advanced Word Processing, Operating Systems, Web Page Construction, Multimedia Design, Image Editing, Video Editing, 3D Design.
Professional Attributes
Responsibility, Punctuality, Strong Communication, Teamwork, Flexibility, Adaptability, Customer Orientation, Continuous Learning.
Operations & Safety Management
Private Security, Surveillance, Security Operations, Access Control, Fire Safety, Emergency Response, First Aid, Forklift Operation, Material Handling.
Leadership & Training
Team Leadership, Motivation, Team Building.
Digital Marketing & Tourism
Digital Tourism, Digital Marketing Strategy.