OLAWUYI GRACE OLUWAKEMI
Human Resources Assistant
Lagos, NG.About
Detail-oriented Human Resources Assistant with hands-on experience in full-cycle recruitment, comprehensive onboarding, and meticulous employee record management. Adept at leveraging strong administrative and customer service skills to streamline HR operations and enhance organizational efficiency. Committed to continuous professional development and eager to contribute to a dynamic HR team, driving positive impact and supporting strategic goals.
Work
Menokraft Services Limited
|Human Resources Assistant
Lagos, Lagos State, Nigeria
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Summary
Supports end-to-end HR functions, including recruitment, onboarding, and employee relations, to enhance operational efficiency and maintain accurate HR data.
Highlights
Managed full-cycle recruitment processes, including CV screening, shortlisting, and interview coordination, contributing to efficient talent acquisition for multiple roles.
Streamlined onboarding for new hires by facilitating document verification, orientation, and initial integration support, enhancing employee experience and reducing time-to-productivity.
Provided primary support for employee inquiries and routine workplace issues, resolving concerns promptly to maintain a positive and productive work environment.
Developed impactful presentations and reports for internal reviews and external stakeholder engagements, supporting data-driven decision-making and record-keeping accuracy.
Maintained and updated comprehensive employee records within the HR database, significantly improving data accuracy and accessibility for timely retrieval.
Chathub Nigeria Limited
|Customer Service Representative
Abeokuta, Ogun State, Nigeria
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Summary
Delivered exceptional customer service, resolving inquiries and issues efficiently while maintaining accurate interaction records using CRM systems.
Highlights
Responded to over 100 customer inquiries daily via phone and email, consistently ensuring professional and courteous service delivery and high satisfaction rates.
Provided comprehensive product and service information, troubleshooting issues to deliver effective solutions, enhancing customer retention and loyalty.
Maintained accurate records of all customer interactions, complaints, and resolutions utilizing CRM systems, improving data integrity and follow-up efficiency by 15%.
Successfully escalated complex customer issues to appropriate departments, ensuring timely resolution and follow-up to minimize customer dissatisfaction.
Processed diverse customer requests, including account updates, billing inquiries, and order placements, with a high degree of accuracy and efficiency, achieving 95% task completion rate.
Bimto Classic Academy
|Administrative Assistant
Ibadan, Oyo State, Nigeria
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Summary
Provided essential administrative and operational support, ensuring efficient office functions and meticulous document and calendar management.
Highlights
Managed critical data entry, record-keeping, and document management tasks, ensuring data integrity and efficient information retrieval for academic operations.
Coordinated meetings and events for faculty and staff, handling sensitive information with discretion and maintaining confidentiality.
Streamlined office operations by providing comprehensive administrative support, including filing, photocopying, and correspondence management, improving workflow efficiency.
Organized and maintained executive calendars, scheduling meetings, and coordinating appointments to optimize time management and productivity for senior leadership.
Developed and maintained organized physical and digital filing systems, enhancing document accessibility and retrieval efficiency by 30%.
Education
Ekiti State University
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B.Sc.
Political Science
Languages
English
Certificates
CHARTERED INSTITUTE OF PERSONNEL MANAGEMENT (CIPM)
Issued By
CHARTERED INSTITUTE OF PERSONNEL MANAGEMENT
Recruiter Training
Issued By
Choice Talents
Soft Skills Course Certificate
Issued By
Jobberman
Google Project Management Certification
Issued By
Coursera
ALX Virtual Assistant Certification
Issued By
ALX
Professional Diploma in Customer Relation Management
Issued By
Udemy
Postgraduate Diploma in Human Resources Management
Issued By
CHARTERED INSTITUTE OF HUMAN RESOURCES MANAGEMENT
Associate Member, CHARTERED INSTITUTE OF HUMAN RESOURCES MANAGEMENT
Issued By
CHARTERED INSTITUTE OF HUMAN RESOURCES MANAGEMENT
Certified Personnel Manager (CPM)
Issued By
CHARTERED INSTITUTE OF HUMAN RESOURCES MANAGEMENT
Skills
HR Management
Recruitment Support, Onboarding and Employee Documentation, HR Record Management, Interview Coordination, Talent Acquisition, Employee Relations.
Administrative Support
Data Entry, Record Keeping, Document Management, Calendar Management, Meeting Coordination, Office Operations, Filing Systems, Virtual Assistance, Microsoft Office Suite, Google Workspace.
Customer Service
Customer Inquiries, Troubleshooting, CRM Systems, Complaint Resolution, Customer Retention.
Professional Skills
Excellent Communication, Problem Solving, Attention to Detail, Time Management, Multitasking, Team Collaboration, Adaptability, Continuous Learning, Remote Work.