KONDWANI BENNIE
Versatile Operations & IT Support Professional
Lilongwe, MW.About
Highly motivated and organized individual with a diverse background in information technology, rural agriculture, community development, data entry, and social work. Proven track record of delivering exceptional results with excellent communication, interpersonal, and time management skills. Analytical and detail-oriented, with a strong ability to assimilate information and find solutions to complex problems. A lifelong learner, always seeking opportunities for growth and professional development. With a strong work ethic and commitment to excellence, I excel in dynamic environments and thrive on challenges.
Work
Beninvest Limited
|Customer Liaison Assistant Officer
Lilongwe, Lilongwe, Malawi
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Summary
As Customer Liaison Assistant Officer, my job entails cultivating strong client relationships and manage end-to-end transaction processes, ensuring compliance and satisfaction.
Highlights
Cultivate strong client relationships, serving as the primary liaison to ensure seamless service delivery and high customer satisfaction.
Managing the end-to-end process of item acquisition and sale, including authentication, appraisal, and documentation, ensuring compliance and transparency.
Streamline reconciliation of processed receipting files to items bought and sold, enhancing operational efficiency and financial accuracy.
Proactively engaging with clients on buy-back items, maintaining commitments and fostering long-term trust.
Trocaire Malawi
|Part time Data Entry Clerk
Lilongwe, Lilongwe, Malawi
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Summary
Worked as a Data Entry Clerk, responsible for accurately correcting and managing marketing system assessment survey information to ensure data integrity.
Highlights
Managed and corrected critical marketing system assessment survey data using Android smart devices, ensuring high data accuracy and reliability for strategic analysis.
Ecobold Contractors
|Manager
Lilongwe, Lilongwe, Malawi
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Summary
Managed comprehensive building and civil construction activities, ensuring project delivery and operational efficiency.
Highlights
Oversaw all aspects of building and civil construction projects, ensuring adherence to timelines, budgets, and quality standards.
Managed project teams and resources effectively, driving operational efficiency and successful project completion.
Coordinated with stakeholders to ensure project alignment and delivery, contributing to overall company growth and reputation.
Thundu Building and Civil Contractors
|Data Entry Clerk and Site Officer
Lilongwe, Lilongwe, Malawi
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Summary
Provided critical administrative and site support, managing data entry, bid preparations, and site inspections to ensure smooth operations.
Highlights
Prepared comprehensive bid documents and pre-qualification materials, supporting successful tender submissions for construction projects.
Managed daily office operations and financial transactions, ensuring smooth administrative workflows and continuity of business.
Conducted accurate data entry for daily routines, maintaining organized records and improving data accessibility for reporting.
Inspected construction sites to monitor progress and compliance with project specifications, contributing to quality assurance.
Computelekom Networks (CTN)
|IT Technician (Intern)
Lilongwe, Lilongwe, Malawi
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Summary
Provided essential IT technical support, including hardware repair, network installation, and document management.
Highlights
Provided essential IT technical support, diagnosing and repairing faulty computers and printers to minimize operational downtime.
Installed and configured network systems, ensuring stable and efficient connectivity for organizational operations.
Managed documentation and administrative tasks using Microsoft Office, supporting overall IT department efficiency and record-keeping.
Green Wing Capital
|Assistant Client Officer
Mwanza, Southern Region, Malawi
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Summary
Assessed client needs, promoted company brand, and delivered financial literacy training to empower clients.
Highlights
Conducted comprehensive client needs assessments, developing tailored solutions to enhance financial well-being.
Delivered impactful financial literacy training to clients, empowering them with essential knowledge for informed decision-making.
Spearheaded brand promotion initiatives across Mwanza district areas, expanding market reach and client engagement by X% (if quantifiable, otherwise remove).
Education
Lilongwe Technical College
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Advanced Diploma
Information and Communication Technology
Courses
Plan delivery of ICT support services and assist in the Acquisition of ICT system
Install, configure and integrate networked hardware and software
ICT system and network management
Customer support provision 3
Develop ICT technical documentation and procedures
Maintain ICT equipment and system 3
Lilongwe Technical College
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Certificate
Information and Communication Technology
Courses
Introduction to a personal computer
Safe lab procedure and tool use
Computer assembly
Overview of preventive maintenance
Operating system
Networks
Laptop
Computer hardware and software
Printers
Security
IT professional
Advanced troubleshooting
Cisco
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Certificate (CCNA)
Network Fundamentals
Courses
Exploring the network
Configuring a network operating system
Network protocols and communication
Network access
Internet
Network layer
Transport layer
IP addressing
Subnetting IP addresses
Network Basics
Routing concepts
Static routing
Dynamic routing
Enhanced interior gateway protocol
Enhanced interior gateway protocol configuration
Single-area OSPF
Access control lists
Images and licensing
Introduction to switched networks
Implementing VLANs security
Inter-VLANs routing
Dynamic host control protocol
Network address translation for IPV
Configure and verify basic WAN serial connections
Functions of common security appliances and applications
Describe, configure, apply, monitor and troubleshoot access control
List based on network requirements
Importance, benefits, role, impact and components of VPN technology
Explain, configure, verify and troubleshoot IP addressing services
Including network address translation (NAT), DHCP and IPV6
DAPP Vocational School
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Diploma
Rural and Community Development
Courses
Community development
Gender issues
Social work
Community health
DAPP Vocational School
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Certificate
Agriculture Extension
Courses
Working with rural communities
Training of trainers
Participatory skills and methodologies
Gender and HIV/AIDS in agriculture
Community nutrition
Group development and management
Chiyambi (pvt) Secondary School
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Malawi School Certificate of Education
Secondary School Education
Languages
English
Skills
Software & Tools
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Android Smart Phone Applications.
Data Management
Data Entry, Data Analysis, Data Validation, Record Keeping, Information Capture.
Information Technology (IT)
Networking, Systems Administration, Computer Hardware, Computer Software, Network Installation, Network Configuration, IT Support, Troubleshooting, Network Security, IP Addressing, Routing Protocols, WAN Technologies, Computer Assembly, Preventive Maintenance.
Customer & Client Relations
Customer Service, Client Liaison, Relationship Management, Stakeholder Engagement, Needs Assessment, Client Empowerment.
Operations & Project Support
Office Administration, Operational Efficiency, Bid Document Preparation, Pre-qualification Management, Site Inspection, Project Coordination, Process Reconciliation.
Community Development & Training
Community Development, Rural Development, Financial Literacy Training, Training Delivery, Participatory Methodologies, Brand Promotion, Group Development.
Analytical & Problem Solving
Analytical Thinking, Problem Solving, Information Assimilation, Methodical Approach, Attention to Detail.
Interests
Sports
Football.
Leisure
Music, Sightseeing.
References
Kayakango Malange
Chief Executive Officer
Beninvest Limited Company
P.O Box 2004, Lilongwe. Cell: 0999 93 55 01
Grant Bennie
The Director, Ecobold Contractors, P.O Box 223, Lilongwe. Cell: 0997 070651
Lawrence Munthali
Lisilience and Livelihood Lead, Trocaire, Lilongwe, Malawi. Cell: 0999 95 51 20