AZEEZ BELLO

AZEEZ BELLO

Financial and Customer Service Specialist
Block 402 Jakande Estate Ejigbo Lagos, 232116, Ejigbo, NG.

About

Highly experienced financial professional with over a decade of expertise in banking and customer service, specializing in complex transaction management and operational efficiency. Adept at leading teams, ensuring meticulous attention to detail, and driving customer satisfaction in fast-paced financial environments. Proven ability to enhance financial service delivery, optimize payment processing, and leverage emerging digital and cybersecurity knowledge to achieve organizational goals.

Work

FIRST CITY MONUMENT BANK
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Fund Transfer Officer

Lagos, Lagos, Nigeria

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Summary

Led comprehensive fund transfer operations, managing high-volume transactions, supervising a team, and driving regional payment efficiency to enhance customer satisfaction.

Highlights

Managed daily processing of over 50 outward clearing cheques and issued 60+ manager's cheques, ensuring high accuracy and timely financial operations.

Supervised a team of 3 tellers, optimizing workflows and ensuring accurate processing of a high volume of account-to-account transactions.

Executed diverse financial services, including NIBSS transfers, PayDirect, mobile transactions, and custom payment collections, expanding service breadth for clients.

Spearheaded a regional initiative that significantly increased NESS payment transactions, directly improving operational efficiency and elevating customer satisfaction.

FIRST CITY MONUMENT BANK
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Cash and Teller

Lagos, Lagos, Nigeria

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Summary

Conducted essential payment processing and customer service, maintaining transactional accuracy and supporting trade finance operations.

Highlights

Managed high-volume daily payment processing, deposits, and NIBSS transfers, serving numerous customers and maintaining transactional integrity.

Processed critical trade documentation, including Form M and PAAR, on the trade portal to ensure transactional accuracy and compliance.

Education

UNIVERSITY OF THE PEOPLE (ONLINE PROGRAM SCHOOL BASED IN UNITED STATES)
United States of America

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Associate Degree

Business Administration

LAGOS STATE POLYTECHNIC
Lagos, Nigeria

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Diploma (OND)

Banking and Finance

HOLY ANGELS COLLEGE, IBA
Iba, Lagos, Nigeria

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Secondary School Leaving Certificate

Secondary School

ITIRE NURSEY AND PRIMARY SCHOOL
Itire, Lagos, Nigeria

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Primary Leaving Certificate

Primary School

Languages

English

Certificates

National Information Technology Development Agency (NITDA)

Issued By

NITDA

Cybersecurity, 3MTT Certificate by NITDA

Issued By

Federal Government of Nigeria Initiative (through Federal Ministry of Communications, Innovation and Digital Economy)

The Cybersecurity Threat Landscape

Issued By

LinkedIn Learning

Generative AI and Productivity

Issued By

LinkedIn Learning

Microsoft Learn Student Ambassador

Issued By

Microsoft

Human Firewall Game

Issued By

FCMB

Bank Strategy Training

Issued By

FCMB

Bank Product Training

Issued By

FCMB

First Aid, Office Safety & Ergonomics

Issued By

FCMB

Embracing Digital Opportunity

Issued By

FCMB

Accident and Fire Safety Training

Issued By

FCMB

Focus on AML/CFT for Nigeria

Issued By

FCMB

FCMB Information Security Course

Issued By

FCMB

Digital Economy

Issued By

FCMB

FCMB Values & Code of Conduct

Issued By

FCMB

Skills

Financial Operations

Fund Transfer, Payment Processing, NIBSS Transfers, Mobile Transactions, Custom Payment Collection, Cheque Processing, Transactional Accuracy, Refunds, International Funds Transfers.

Customer Service

Customer Satisfaction, Client Assistance, Problem-Solving, Relationship Management.

Team Leadership & Collaboration

Team Supervision, Team Building, Interpersonal Relationship, Team Player, Workflow Optimization, Leadership Skills.

Compliance & Documentation

AML/CFT Compliance, Regulatory Adherence, Documentation Processing, Form M, PAAR, Trade Portal Operations, Recordkeeping.

Digital & Cybersecurity

Cybersecurity, Information Security, Digital Economy, Generative AI, Digital Literacy, Microsoft Learn Student Ambassador.

Banking Principles

Bank Product Knowledge, Bank Strategy, FCMB Values & Code of Conduct.

Operational Efficiency

Process Improvement, Efficiency Enhancement, Planning, Organizational Goal Achievement.